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A Suggested Workflow to Complement Issue Management Systems
When companies buy software tools what do they expect from them? Guided by common sense, one might think that a software tool is expected to render clunky

tool ticket  to everything, a software tool fulfills its expected purpose predominantly within planned processes. Rewind. Suppose the client services team designs a flexible workflow to address the issue management process. The workflow does not revolve around the issue management software. The workflow is harmonized with the CRM system to prop the team, because it makes sense. The team thought it might be useful to organize tickets by category (i.e., training, development, IT, product development, other). So as soon Read More...
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » tool ticket



In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2

tool ticket  a Sales Force Automation tool and it is still viewed as serving primarily in a sales support role. This is where the firm is challenged: to show the full CRM capabilities of the solution. The customer service component of version 6.2 delivers vital features such as ticket management, service contract management, and a Web customer portal. This new release, intended for August 2004, enhances the existing family of SalesLogix Sales, Marketing and Support modules and should further demonstrate the full CRM Read More...
Best Software To Hold Competition At Bay
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend

tool ticket  environment with a standardized toolset for open development and possibly a rapid deployment. The architecture should facilitate data integration with applications built in Microsoft's Visual Basic , Visual Studio .NET ( VS.NET ), or any other development environment that supports Microsoft ADO ( ActiveX Data Object ) data access. The new architecture should also allow for backward compatibility with existing customizations and add-on products, simplifying thereby the upgrade process for customers and Read More...
A Primer on Lean Manufacturing Using Microsoft Dynamics AX: Case Studies
To enable organizations to support lean and traditional manufacturing practices in a single system, Microsoft Dynamics AX has incorporated lean manufacturing

tool ticket  provides a second coordinating tool for manufactured kanbans. The policies associated with the production schedule affect scheduling logic. For example, the production schedule of manufactured kanbans can be adjusted to reflect interspersed production of various items, such as producing some of each item throughout the day rather than producing the entire kanban quantity for one item before producing the next kanban. This concept is termed heijunka scheduling . The shipping schedule displays sales order Read More...
How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

tool ticket  is an effective organizational tool SLcM delivers significant benefits to IT SLcM is based on ITIL v3 best practices ITIL's five service lifecycle stages HP is an ITIL leader How service lifecycle management works Taking SLcM from theory to practice HP Service Manager software increases the value of Service Lifecycle Management Revisiting the previous example using Service Manager Summary Resources Introduction Services are the new currency of the IT organization- the irreducible element that allows IT Read More...
Polymita BPM-Suite
Polymita BPM-Suite@ 5.0 is a powerful tool that allows an organization to completely manage the lifecycle of its processes, organizing the people team work

tool ticket  5.0 is a powerful tool that allows an organization to completely manage the lifecycle of its processes, organizing the people team work, and the related content and business information. It includes integrated components for: Process Modeler - BPMN, on Microsoft Visio, Process Configurator - Process Studio, Process and rules engine, Data process Modeler - BPM Content Studio, Content Modeler, Electronic Forms Modeler, Content Management, BPM portal modules, Task list, Task follow up, Process audit and moni Read More...
Case Study: Ove Wrist & Co
Ove Wrist & Co., a full-service supplier to the shipping industry, was looking for a tool to help it optimize its business processes and get more information

tool ticket  was looking for a tool to help it optimize its business processes and get more information about the billions of transactions processed each year. Implementing a business intelligence (BI) solution allowed the company to bid on jobs faster, retrieve details about individual customers, and improve the overall customer experience. Find out how. Read More...
Case Study: Wilson Tool International
Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able to access information about products

tool ticket  Study: Wilson Tool International Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able to access information about products, execute order transactions, and view order status at any time—even after business hours—to support its own operations. Learn how the company’s new customer relationship management (CRM) solution helped Wilson ensure its customers’ success. Read More...
A New Discipline in E-mail Etiquette: Creating Confidence in Enterprise E-mail
E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity

tool ticket  is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on e-mail to do business simply can’t afford the negative affects of spam. However, new technology is emerging that helps stop spam and allows users to get on with business. Read More...
Dashboard Development and Deployment-A Methodology for Success
A dashboard is a vital tool for monitoring the daily health of your organization. From a single interface, decision makers have access to key performance

tool ticket  Development , Dashboard Design Tool , Reports to Dashboard , Enterprise Dashboard Application , Quickly Create Superior Dashboards , Business Intelligence Dashboards , Well-designed Dashboard , Dashboard Development Components , Enterprise Dashboard Application Development , Success Dashboard , Developing Dashboard Widgets , Introduce Dashboard Development , White Paper Dashboard Development , Dashboard Free Tool , Dashboard Development Kit , Global Dashboard Explores Global Risks , Dashboard Development Read More...
HIPAA-Watch for Security Speeds Up Compliance Part One: Vendor and Product Information
HIPAA-Watch for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act

tool ticket  for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act (HIPAA) compliance process (US). Relevant Technologies, a leading security research and advisory firm, evaluated HIPAA-Watch for Security to verify how well it performed in guiding organizations through the HIPAA security risk analysis process. Vendor Background and Information RiskWatch was founded in 1993 in Landover, Maryland (US) with the idea of Read More...
Informatica Conforms to Metadata Standard
Informatica Corporation (Nasdaq: INFA), a major extract/transform/load tool vendor, today announced the general availability of MX2 1.6, the latest version of

tool ticket  of the page. Other tool vendors, such as Informatica's competitor Ardent Software, have used a different approach. Ardent has employed a technology they call DataStage MetaBrokers . MetaBroker partners already include Brio Technology, Business Objects, Computer Associates (for the Platinum technology/LogicWorks Erwin modeling product), Cognos, Embarcadero Technologies, Informix, Hyperion Solutions, and Seagate Software. Using these technologies, Ardent is attempting to build an Enterprise Information Read More...
Keys to Implementing Project Portfolio Management
Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide

tool ticket  PPM approach that the tool will support, and most tools don’t provide much flexibility. Without first defining your requirements, you cannot know which tools will work for you. It is tempting to imagine that there is a miracle tool that can quickly and painlessly resolve the difficulties of implementing PPM. But, don’t believe it. Purchasing PPM software is risky, especially in the early stages when PPM needs to be established with people, not imposed on them. 3. Secure Executive Support Surveys show Read More...
Selecting the Right Change Management Solution
When choosing a change management tool for your business environment, you need to consider several important factors. First is the number of database platforms

tool ticket  choosing a change management tool for your business environment, you need to consider several important factors. First is the number of database platforms in your data center, and whether to get a solution that supports multiple platforms. Find out the other factors, and how the right tool can reduce training and software costs, increase productivity, and ensure database availability, security, and performance. Read More...
Protecting Users from Firesheep and Other Sidejacking Attacks with SSL
The recent release of the Firesheep Wi-Fi attack tool has increased awareness among both users and attackers of the inherent insecurity of unprotected HTTP

tool ticket  the Firesheep Wi-Fi attack tool has increased awareness among both users and attackers of the inherent insecurity of unprotected HTTP connections. Firesheep allows an attacker connected to the local network to monitor the Web sessions of other users on that network. According to experts, the best solution is to use TLS/SSL for all connections to Web sites. Download this white paper to learn how to avoid these attacks. Read More...

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