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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

tool tickets  and whistles an SFA tool can offer but through its integration with back office inventory and product databases, users are better empowered to create quotes. For mobile users, activities and to-dos can be synchronized with most popular PDAs. Surado CRM also provides its Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow rule-based Read More
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Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » tool tickets


A Primer on Lean Manufacturing Using Microsoft Dynamics AX: Case Studies
To enable organizations to support lean and traditional manufacturing practices in a single system, Microsoft Dynamics AX has incorporated lean manufacturing

tool tickets  provides a second coordinating tool for manufactured kanbans. The policies associated with the production schedule affect scheduling logic. For example, the production schedule of manufactured kanbans can be adjusted to reflect interspersed production of various items, such as producing some of each item throughout the day rather than producing the entire kanban quantity for one item before producing the next kanban. This concept is termed heijunka scheduling . The shipping schedule displays sales order Read More

In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2

tool tickets  a Sales Force Automation tool and it is still viewed as serving primarily in a sales support role. This is where the firm is challenged: to show the full CRM capabilities of the solution. The customer service component of version 6.2 delivers vital features such as ticket management, service contract management, and a Web customer portal. This new release, intended for August 2004, enhances the existing family of SalesLogix Sales, Marketing and Support modules and should further demonstrate the full CRM Read More
TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

tool tickets  with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office. Read More
A Primer on Lean Manufacturing Using Microsoft Dynamics AX
Lean manufacturing constructs have been incorporated into the Microsoft Dynamics AX package, enabling firms to support lean and traditional manufacturing

tool tickets  order. The primary coordination tool (termed the subcontracting kanban screen ) displays manufactured kanban tickets after components have been sent to the vendor, with filtering based on the supplier. The screen supports the printing of kanban tickets and the recording of kanban receipts. Replenishing versus Non-replenishing Kanbans A replenishing kanban refers to stocked material, whereas a non-replenishing kanban refers to material required to satisfy a sales order. In either case, an empty kanban Read More
Best Practices for Using Excel as a BI Tool
Like its Microsoft Office cousins, Word and PowerPoint, Excel is de rigueur software in businesses around the world. And in offices that lack a formal business

tool tickets  Excel as a BI Tool Like its Microsoft Office cousins, Word and PowerPoint, Excel is de rigueur software in businesses around the world. And in offices that lack a formal business intelligence (BI) solution, Excel often becomes the go-to tool for compiling and analyzing business data In this guide, John Wilson, CEO of Claim Insights, and other Focus Experts offer top tips and best practices for using Excel as a business intelligence tool. Read More
Transforming Your Organization? Start with Accounting
Before the lean enterprise paradigm swept across the manufacturing industry, I doubt many business people would have considered accounting as a serious tool for

tool tickets  accounting as a serious tool for changing the mindset of decisions makers and how businesses operate. It turns out, however, that there’s more than one way to do accounting, and the accounting approach an organization uses can have a significant impact on a business’s direction. Let’s take a look at three specific areas of accounting and how traditional practices lead to inefficiencies and delayed decision making. Although the conventional approach may appear to be rock solid, it can be revised to Read More
HIPAA-Watch for Security Speeds Up Compliance Part One: Vendor and Product Information
HIPAA-Watch for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act

tool tickets  for Security is a tool designed to guide organizations through the risk analysis required by the Health Insurance Portability and Accountability Act (HIPAA) compliance process (US). Relevant Technologies, a leading security research and advisory firm, evaluated HIPAA-Watch for Security to verify how well it performed in guiding organizations through the HIPAA security risk analysis process. Vendor Background and Information RiskWatch was founded in 1993 in Landover, Maryland (US) with the idea of Read More
7 Tips for EAM Selection
Enterprise asset management (EAM) software is a mission-critical tool for asset-intensive industry. These tips from some of the world’s most prominent EAM

tool tickets  software is a mission-critical tool for asset-intensive industry. These tips from some of the world’s most prominent EAM experts will help you select the right EAM solution. The importance of usability, the ability to manage outside contractors, and other important considerations are covered here. Read More
Software for Real People Part Two: Competition and User Recommendations
The root of creativity rests in the people, the management, and the culture of the organization. A better tool will not help an organization that is resistant

tool tickets  to adapt to the tool rather than the tool supporting the user. Like the old saying, If all you have is a hammer, then everything looks like a nail , as silly as it seems, we are trying to make the creative mind a nail so we can hit it with a hammer. There must be a better way, and there is. It's called MindManager X5 , from Mindjet Corporation . ( http://www.mindjet.com ) This is Part Two of a two-part note. Part One discussed the features and functions of MindManager X5. Competition Alternatives and Read More
Case Study: DataQuick
DataQuick, provider of data products and services, was looking for a powerful analytical tool to help its customers easily uncover hidden patterns and trends

tool tickets  for a powerful analytical tool to help its customers easily uncover hidden patterns and trends. After defining its needs, the company found a business intelligence (BI) analysis and reporting tool with the features it needed, including a fit with its existing Microsoft technology, and dynamic reports and dashboards customers could easily create. Learn more. Read More
ADP Releases Tool to Assess Employees' Retirement Plan Success
The HR, payroll, and benefits administration services company Automatic Data Processing, simply known as ADP, introduced ADP Plan Health Review. The application

tool tickets  Releases Tool to Assess Employees' Retirement Plan Success The HR, payroll, and benefits administration services company Automatic Data Processing, simply known as ADP,  introduced ADP Plan Health Review . The application is meant to help ADP Retirement Services clients measure the retirement readiness of their employees. By using the Plan Health Review tool, sponsors may reveal the retirement readiness of their employees, as well as identify employee groups that require assistance with their Read More
Bristol Technology Ships Win-to-Lin Migration Tool
Bristol Technology, Inc. has announced shipment of its Windows-to-Linux application-migration tool. Bristol's Wind/U for Linux product, which began shipping

tool tickets  Technology Ships Win-to-Lin Migration Tool Event Summary 11/30/99 - Bristol Technology, Inc. has announced shipment of its Windows-to-Linux application-migration tool. Bristol is the Danbury, CT-based company that sued Microsoft Corp. in 1998 for antitrust violations following Microsoft's alleged attempt to substantially raise the price it planned to charge Bristol for a Windows source-code license. Bristol's Wind/U for Linux product, which began shipping Tuesday, enables developers to compile Microsoft Read More
Creating a Homegrown Perennial ISO 9001 Garden Using Only One Tool
Of all the points that you should focus on when planning ISO 9001 standards projects, corrective action and root cause analysis should rise to the top of your

tool tickets  Garden Using Only One Tool Of all the points that you should focus on when planning ISO 9001 standards projects, corrective action and root cause analysis should rise to the top of your priorities list. Learn how to improve your approach to ISO 9001, how to implement a system that can help you ensure that your approach is feasible and effective, and about the one tool that you need help ensure your company becomes ISO 9001 2000 certified. Read More

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