X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 top 10 crm relationship management solution 2004


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

top 10 crm relationship management solution 2004  that works best on top of a solid foundation. This includes an easily accessible centralized customer database, keeping track of events and coordinating activities, and managing important sales and marketing processes. With the internal operational aspects being addressed by traditional CRM tools and strategies, the social layer aimed at engaging the wider Internet-based community can smoothly transition external conversations inward, continuing on the path towards a meaningful business relationship.

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

Evaluate Now

Documents related to » top 10 crm relationship management solution 2004

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

top 10 crm relationship management solution 2004  information technology (IT) spending. Top priorities for SLM technology investment in 2010 and 2011 are the following: service business intelligence (BI)/analytics, service CRM, service knowledge management, and mobile field service. But many companies have not been satisfied with service technology investments made to date. According to Aberdeen, an average satisfaction score is 3.4 on the scale of 1 to 5. For more information about service opportunities and challenges, see TEC’s series of articles on Read More

The Wizardry of Business Process Management - Part 2


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s value proposition.  At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie. Namely, on March 23

top 10 crm relationship management solution 2004  conservative environments (except for top executives’ pays) that only go for solutions that have been proven to work. All joking apart, these service organizations buy only what they can put together easily, so they can get to work and benefit quickly. To that end, this blog series will explain shortly how Pega allows these organizations to avoid the time and expense required to create lengthy policy manuals and system specifications by automating the rules-based creation of system documentation. The Read More

Enterprise Incentive Management Leader's Challenges and Response


Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this emerging field.

top 10 crm relationship management solution 2004  business operations. Built on top of the Callidus TrueResolution framework and integrated with Callidus TrueComp and TrueInformation software modules, Workflow Solutions incorporates three packaged offerings. Each package enables customers to track and audit issues; disputes; data changes; communication and notification of compensation plans; policies; and goal sheets for US Sarbanes-Oxley (SOX) compliance: Payee Self-Service : Quickly configurable to support specific sales operations and procedures, this Read More

The Challenge to Achieve Perfect Order Management


Superior order management can provide you with a competitive edge across the board. To move closer to order perfection and a truly loyal customer base, you must cost-effectively eliminate the issues preventing on-time, accurate order fulfillment. This involves every process, including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and post-delivery problems.

top 10 crm relationship management solution 2004  your bottom line and top line. What does it take to achieve superior order management performance? To move ever closer to order perfection and a truly happy customer base, you must cost-effectively eliminate virtually all the issues and errors that can stymie on-time, accurate order fulfillment. This involves every process including planning and forecasting, acquiring and creating accurate orders and contracts, handling order changes, and resolving fulfillment and postdelivery problems. In fact, it is Read More

Microsoft Dynamics Customer Solution Case Study: Outdoor Apparel Leader Gains Scalability and Visibility, Cuts Costs with ERP Solution


Patagonia, a global provider of outdoor apparel and gear, realized its technology and processes were unable to support the company with the scalability and visibility to realize its market and revenue potential. Working with Microsoft Gold Certified Partner Sunrise Technologies, the company implemented Microsoft Dynamics AX 2009 together with the Sunrise Apparel and Footwear Template and optimized key business processes.

top 10 crm relationship management solution 2004  microsoft dynamics ax 2009 case study,sunrise technologies,sunrise apparel and footwear template,sunrise technologies inc Read More

Improving IT Efficiency through Effective Print Management


The administration and management of printing can be time-consuming, often relying on manual processes. Many businesses are rethinking their approach to managing the print environment, by either adopting a managed service or implementing centralized print management tools. This can ensure the high availability, reliability and manageability of printing resources, while leaving IT staff free to focus on core activities.

top 10 crm relationship management solution 2004  MPS,Print Management,Facilities Management,Procurement,IT Management,eCommerce,IT Budget,print services,managed print services,print management services,print management software,managed print services definition,print management service,online print services,print management solutions Read More

Top Supply Chain Management Software Compared


Find out which supply chain management solutions really meet the needs of your company with TEC's free SCM comparison reports.

top 10 crm relationship management solution 2004  Supply Chain Management Software Compared Does bigger mean better? Not necessarily. Find out which supply chain management (SCM) solutions really meet the needs of your company with TEC's free SCM comparison reports . Your TEC software comparison report will rate your choice of vendors on an even playing field. You'll get past the marketing hype and into what really counts—how well the solutions meet your specific business requirements. Size doesn't always matter—find out which SCM solutions work Read More

Why Performance Management? A Guide for the Midsize Organization


In Why Performance Management?

top 10 crm relationship management solution 2004  performance management guide midsize organization,performance,management,guide,midsize,organization,management guide midsize organization,performance guide midsize organization,performance management midsize organization,performance management guide organization,performance management guide midsize. Read More

Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3


Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions. Oracle’s new Transportation Management release includes enhancements to: fleet management transportation sourcing, transportation business intelligence transportation operational planning rail transportation workflow and event management

top 10 crm relationship management solution 2004   Read More

EMC Documentum: A Brief on Its Content Management Offerings in 2012


The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the information management landscape. In this report, TEC's director of knowledge services Josh Chalifour looks at the directions in which EMC is focusing its products and services, and how that relates to requirements you may have for your content management initiatives.

top 10 crm relationship management solution 2004  content management system,content management software,cms,web content management,web content management system,web content management systems,best web content management system,content management system web,web content management tools,web content management system comparison,web based content management systems,web based content management system,what is web content management,web content management tool,web page content management Read More

OutStart TrainingEdge.com Learning Management System Certification Report


The OutStart product TrainingEdge.com is now TEC Certified for online evaluation of learning management systems in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

top 10 crm relationship management solution 2004  outstart,trainingedge.com,learning management system,learning management system comparison,learning management system software,hosted learning management system,learning management system vendors,web based learning management system,open source learning management system,learning management system reviews,learning content management system,e learning management system,free learning management system,learning management system open source,learning management system lms Read More

Configuration and Change Management for IT Compliance and Risk Management


To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk.

top 10 crm relationship management solution 2004   Read More

Compiere ERP & CRM


Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.

top 10 crm relationship management solution 2004  compiere erp/crm pda,edit choice award compiere erp crm,demo compiere erp crm,compiere erp/crm powerpoint presentation,compiere erp crm tutorial,compiere erp crm indonesia,compiere erp crm for the small-medium enterprise,compiere erp crm business solution,comparison tiny compiere erp crm,compiere review,compiere manual,compiere mysql,compiere documentation,compiere manufacturing,compiere crm,compiere manual,compiere mysql,compiere documentation,compiere manufacturing,compiere crm,compiere hrms,compiere,compiere erp,erp compiere software,compiere comparison,ofbiz vs compiere,compiere vs sap,compiere tutorial,review compiere,ofbiz compiere comparison,compiere erp/crm pda,edit choice award compiere erp crm,demo compiere erp crm,compiere erp/crm powerpoint presentation,compiere erp crm tutorial,compiere erp crm indonesia,compiere erp crm for the small-medium enterprise,compiere erp crm business solution,comparison tiny compiere erp crm,compiere review,compiere manual,compiere mysql,compier Read More

Sage Abra HRMS 10.0 for Human Resource Management Certification Report


Sage Abra HRMS 10.0 is now TEC Certified for online comparison of human resource management (HRM) systems in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

top 10 crm relationship management solution 2004  technology evaluation centers,TEC certification,IT advisor,sage abra hrms 10.0,human resource management software,free human resource management software,human resource management software free download,human resource management software program,open source human resource management software,human resource management software open source,best human resource management software Read More