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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 top ten crm vendor


Pronto Software, ERP Vendor
Pronto Software@Australian vendor of software meeting the needs of a range of vertical industries such as retail and food and beverage@wants to ensure it

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Web Testing Has Changed the Testing Landscape


Software testing vendors are forming alliances and partnerships with the vendors who actually service and support the delivery of Internet content. Thus do the realities of testing Internet applications sink in. Two instances: Mercury Interactive formed a strategic alliance with Akamai Technologies, and Segue signed NaviSite as its first Hosted Services Partner.

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

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Is Kenandy Turning into a Manufacturing Workday?


In anticipation of the upcoming Dreamforce 2013 mega conference by salesforce.com, we recently had an intro briefing with Kenandy’s top brass. The new company’s chairman and chief executive officer (CEO) is Sandra “Sandy” Kurtzig, an enterprise software industry pioneer who founded former ASK Computer Systems with the veteran enterprise resource planning (ERP) product ManMan in 1972, and helped

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Case Study: Best Foam Fabricators


As a supplier to the automotive industry, Best Foam Fabricators often needed to expedite parts to customers to fill orders. This meant the company was spending up to $50,000 (USD) on expedited freight. To reduce costs—of both shipping and labor—Best Foam decided to implement a new enterprise resource planning (ERP) solution. Find out how Best Foam has not only reduced costs but also improved delivery time by 99 percent.

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11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Specials!


Early Bird pricing available until July 1, 2011. The 11th Vendor Shootout for ERP.

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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8th ERP Vendor Shootout, Dallas, TX (US), 6-7 October: Vendor Line Up


8th ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services organizations!

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Compiere ERP & CRM


Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

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CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

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