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Software Functionality Revealed in Detail
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 totvs forrester


Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

totvs forrester  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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NetSuite Had a Sweet IPO. Now What?


The end of 2007, at least in the space that I cover, has certainly been "the most wonderful time of the year" for one vendor - NetSuite. True, prior to that, Deltek had a decent initial public offering (IPO) , and possibly even more important, a stellar Q3 2007 quarterly report thereafter. However, on December 20, 2007 NetSuite Inc., a vendor of on-demand, integrated business management

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TOTVS S/A


Founded in 1983 as the Microsiga Software Company, TOTVS is a software company focused on innovation, relationship, and management support. It is the top leader in both Brazil (48.6% market share) and Latin America (34.5% market share). TOTVS is the largest application software company located in emerging countries and the 6th-largest ERP company in the world.  In Latin America, TOTVS was the first company in this segment to go public. It has more than 26,000 active clients and counts on the support of about 10,000 employees in units and franchises. TOTVS has units in Mexico, Argentina, and Portugal and has operations in more than 20 other countries.

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Tag Management Delivers Multichannel Personalization


Today’s firms must personalize across multiple channels and across all parts of the customer life cycle to engage with their brands. Tag management technologies have recently emerged as ways of overcoming the obstacles associated with multichannel personalization. Forrester Consulting was commissioned by Ensighten to conduct an online survey with 150 North American digital marketing decision makers at large companies across select industries to evaluate how marketers view and use tag management technologies today to aid their personalization efforts. Get the findings.

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Data-driven Design


Creating and maintaining a successful digital experience that drives business results requires the right research insight, design, technology, and ongoing optimization. Forrester conducted an online survey of 209 digital experience professionals in the US to evaluate current practices around Web site monitoring and digital experiences. Read about the adoption, benefits, and challenges of current data-driven design processes.

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The Forrester Wave: Business Performance Solutions, Q4 2009


Business performance management (BPM) is a set of processes, frameworks, and systems for planning, measuring, communicating, and monitoring business results. In July 2009, Forrester conducted evaluations of 10 business performance solutions (BPS) vendors: Board International, Clarity Systems, Host Analytics, IBM Cognos, Infor, Longview Solutions, Oracle, SAP, SAS Institute, and Tagetik. Find out what they learned.

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Software-as-a-service: Beyond the Architecture Discussion


As software-as-a-service (SaaS) deployments have moved from relatively small implementations to more complex enterprise environments, it has become clear that SaaS has spawned more than an architectural debate around on-premise software deployment versus a multi-tenant provider-hosted environment. This paper discusses the business model required for SaaS providers, and the key benefits for customers and providers.

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(Software and Human) Help Wanted in Overwhelmed Retail Stores


My recent series on Quantum Retail presented the many difficult merchandise range and assortment planning issues that retailers face, and the ensuing tough decisions that they have to continually make in that regard. But a lesser-known fact is that even though retailers spend multiple billions of dollars on planning activities and supporting tools to bring customers to their stores, they only

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The Total Economic Impact of Conformiq Tool Suite


When Forrester Consulting examined the total economic impact of Conformiq Tool Suite (CTS) for one large-scale user, the results were clear: a risk-adjusted 396% return on investment and 3.5-month payback period. With a new single framework for software testing, the user also improved test suite maintenance efficiency and gained agility in test model creation and modification. Learn more about the benefits CTS could bring to your company.

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Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

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Deltek's Second Bite at the IPO Cherry (Part I)


In the last decade or so of covering the enterprise applications market, I've witnessed so many products and vendors disappearing and reappearing under a different name, ownership, etc., but it is for the first time now, at the end of 2007 that I saw basically the same vendor go public for the second time (and in a 10 year timespan). Namely, Deltek (evaluate its flagship product), the leading

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