A couple of days ago, my laptop decided (all on its own) to jump off my desk.
Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix.
So I decided to order the replacement part and fix it myself.
Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I
numbers, I got in touch with a local reseller, and things turned around almost instantly. The company’s delightful rep told me that although they don’t sell replacement parts, she’d see what she could do. She asked me a few questions, consulted a technician, identified the part I needed, and gave me the part number. So to recap: Vendor: 4 calls 1 hour Offered no help and missed an opportunity to make a sale. Reseller: 1 call 5 minutes Resolved the issue despite there being no possibility of making