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Software Functionality Revealed in Detail
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 travel agents


Integrated EAM for Hotels: An Overview
According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In

travel agents  hotel reservation desk and travel agents when booking their vacations, instead many use online sites like expedia.com , Travelocity , and priceline.com that offer package deals with airlines, car rental agencies, theatres, and restaurants. Give all of this, hoteliers, especially large international chains, are facing complex and time consuming asset management issues. According to an industry survey by the Hospitality Sales and Marketing Association International ( HSMAI ), revenue management (RM)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Moxie Software-Promoting Social and Multichannel Customer Service


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Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

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PTC Acquires Axeda, Gets Deeper into IoT


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IBM Acquires Cognea as Watson’s Mouthpiece


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Automating Your Call Center Feedback


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MATRAnet Converts Confusion to Cash


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Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions


There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of Siebel, RightNow, InQuira, and Endeca), salesforce.com’s Service Cloud, Pegasystems, KANA Software, Moxie Software, etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of

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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation


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Finding Opportunity in Rising Fuel Costs: Strategies for Industrial Equipment Companies


The rising price of fuel has set in motion a series of more profound changes for both consumers and industry. But those companies that take comfort from the recent easing of fuel prices and whose management actions go no further than attempts to mitigate the immediate impact of fuel price increases will end up at a serious disadvantage in the market. Find out how your company can find opportunity in changing fuel markets.

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What You Should Know Before Selecting a WMS


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