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Documents related to » Trend Micro Customer Care Center


On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

TREND MICRO CUSTOMER CARE CENTER:
5/5/2006 10:36:00 AM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

TREND MICRO CUSTOMER CARE CENTER: of customer orders. A trend that s enhancing system flexibility, encouraging innovation and helping reduce costs is the move to Voice over Internet Protocol (VoIP) communication. In VoIP systems, voice communication uses the same digital Internet Protocol (Ethernet) LAN used by a company s data traffic. Increasingly, companies are converging voice and data communication on a single data network. Because these systems are often developed using non-proprietary, open standards, they encourage innovation
8/15/2006 8:59:00 PM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

TREND MICRO CUSTOMER CARE CENTER: Industry Consolidation: A New Trend or an Ongoing Process?
4/29/2005 9:33:00 AM

SAP Announces SAP 360 Customer » The TEC Blog


TREND MICRO CUSTOMER CARE CENTER: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

TREND MICRO CUSTOMER CARE CENTER: erp, erp software comparison, erp software solution, manufacturing erp software, manufacturing erp, erp software selection, erp system, erp systems, erp applications, erp solution, erp crm, erp implementation, inventory control, inventory management, inventory management system, inventory tracking, inventory control software, inventory management software, inventory software, asset management software, small business software, warehouse management, software erp, manufacturing software, free inve.
3/6/2009

Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

TREND MICRO CUSTOMER CARE CENTER: SaaS, software as a service, WebEx, Webcom, MCA Solutions, Ariba, ASP, application service provider, hosting.
3/17/2006

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

TREND MICRO CUSTOMER CARE CENTER: BP Logix, document management software, document management workflow, electronic document management, workflow software, document workflow software, document management systems, document management, workflow software solutions, document management solutions, document management solution, bpm solutions, bpm solution, bpm systems, workflows software, workflow document management software, document management vendors, web based document management, enterprise document management, bpm software, document imaging management, document records management, bpm management, bpm workflow, bpm, document .
3/23/2010 11:40:00 AM

Telecom Re-invention: Optimizing the Online Customer Experience
Discover the telecom re-invention.The key to optimizing the online customer experience.Read free white papers in relation to e-commerce. As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

TREND MICRO CUSTOMER CARE CENTER: gain first mover advantage. Trend surfing : the rapid success of Apple s App Store surprised many in the industry, and there has been a rush to follow. Having the flexibility to be able to create or exploit new commercial models during times of rapid expansion (or adjust others down in a recession), is valuable commercial agility. Flexible line extension : new products and services can be introduced and withdrawn more rapidly to meet transient market needs or one-off events, e.g. major sporting events
3/12/2010 5:36:00 AM

Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

TREND MICRO CUSTOMER CARE CENTER: best-in-class customer relationship management, cross-channel customer loyalty, best-in-class cusotmer experience management, retail crm best practices, best-in-class customer loyalty, 360-degree view of the customer, 360 degree view of the customer, crm best practices, 360 degree view, customer management relationship, retail best practices, business relationship management best practices, customer retention best practices, customer management crm, crm customer management, world class customer satisfaction, best practices customer satisfaction, lifetime value customer, customer experience .
7/12/2012 2:11:00 PM

Hosted versus On-premises Customer Relationship Management
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

TREND MICRO CUSTOMER CARE CENTER: CRM, consumer relationship management, hosted solutions, on-premises solutions, best practices, TCO, total cost of ownership, mid-market, business system implementation, break-even thresholds, ROI, return on investment.
7/7/2006

Infor Introduces Customer Interaction Hub to the CRM Industry » The TEC Blog


TREND MICRO CUSTOMER CARE CENTER: CEM, CRM, customer experience management, Customer Interaction Hub, customer relationship management, CXM, industry watch, infor, Infor CRM Epiphany Suite, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-10-2012


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