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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

trends in computer help desks  changing customer or market trends using analytics, create or modify a customer-facing process using process management, and deliver the changes to employees through the Consona Enterprise CRM application. These reports can be embedded in Consona CM in either the HomePage or the PowerPage, or can be accessed via the Cognos Connection. Consona still offers IBM Cognos and SQL Server Reporting Services (SSRS) reports, but is trying to standardize on one analytics package going forward. It has recently Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » trends in computer help desks


Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

trends in computer help desks  is my hope the trends and challenges identified in this report will help you keep your eyes on the horizon and see the world outside your door in a different light. Along with the many examples of new solution thinking, I hope the profiles of successful small retailers across the country inspire a new burst of creativity and problem solving in your store no matter how long it has been in business. And I hope the list of resources that has been assembled for this white paper will help you bring them Read More...
Disruptive Innovations? On-demand Pricing Models and Vendors
Vendors must make fundamental changes to sales and support processes to accommodate on-demand, transaction-based pricing. Software vendors must rethink the

trends in computer help desks  Part Three in the Trends in Delivery and Pricing Models for Enterprise Applications series. Salesforce.com Spearheads the CRM Software as a Service Model Lately CRM software has proven quite amenable to hosting because it is a static sales management and automation system. It can quickly reach a break-even point in the outsourced deployment model. Hence, Salesforce.com , one of the thought-leading providers of customer relationship management (CRM) and sales force automation (SFA) software-as-a-service, Read More...
Wireless (In)Security Trends in the Enterprise
Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured

trends in computer help desks  (In)Security Trends in the Enterprise Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured WiFi provides an easy target for hit-and-run style attacks allowing hackers to cause severe damage while remaining invisible and undetected. Ignoring the specific requirements for securing their enterprise network and users against WiFi vulnerabilities, businesses risk loss of confidential data, legal fi Read More...
Dell Computer Corp.
One focused vision made Dell the world''s leading direct computer systems company, with 33,200 employees in 34 countries around the globe. One bold concept

trends in computer help desks  Computer Corp. One focused vision made Dell the world''s leading direct computer systems company, with 33,200 employees in 34 countries around the globe. One bold concept-direct customer contact-has made Dell one of the most successful companies of the 1990s. Read More...
Professional Service Strategies that Win: IT’s New Role in the Cloud
Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most

trends in computer help desks  Service Strategies that Win: IT’s New Role in the Cloud Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided by your organization, and the most efficient infrastructure required to support them. You must provide your most important asset—your people—with effective tools that can be accessed remotely, securely, and immediately. Professional service organizations that understand this will be in a strong position to dete Read More...
A New Discipline in E-mail Etiquette: Creating Confidence in Enterprise E-mail
E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity

trends in computer help desks  New Discipline in E-mail Etiquette: Creating Confidence in Enterprise E-mail E-mail is a powerful business tool that most enterprises can’t live without. Unfortunately, along with its capability of accelerating commerce, productivity, and social interactions, there are some drawbacks—such as spam! Companies that rely on e-mail to do business simply can’t afford the negative affects of spam. However, new technology is emerging that helps stop spam and allows users to get on with business. Read More...
Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies
ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should

trends in computer help desks  Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies Featured Author - Bill Friend* - April 24, 2004 Overview After companies purchase an enterprise resource planning (ERP) system they may discover that the ERP software fails to provide all of the functionality their business requires. These shortfalls have been characterized as fatal flaws . If a company uncovers a fatal flaw in their ERP Read More...
ERP in Manufacturing 2011: Defining the ERP Strategy
Most manufacturing enterprises use enterprise resource planning (ERP) as their main business system. It has always been assumed is that companies strive to have

trends in computer help desks  in Manufacturing 2011: Defining the ERP Strategy Most manufacturing enterprises use enterprise resource planning (ERP) as their main business system. It has always been assumed is that companies strive to have one single ERP system to unify all their parts and processes, but a survey shows that the average manufacturing company has 1.9 separate and distinct systems. This paper looks at how overall ERP strategy relates to companies’ performance. Read More...
Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy
Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely

trends in computer help desks  When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely will gain a competitive advantage and even prosper during hard times. Achieving financial results hinges on finding a product lifecycle management (PLM) solution that delivers business benefits not only in the short-term but also long into the Read More...
Garbage in, Garbage out: Getting Good Data out of Your BI Systems
Find out in Garbage In, Garbage Out: Getting Good Data Out of Your BI Systems.

trends in computer help desks  in, Garbage out: Getting Good Data out of Your BI Systems Garbage in, garbage out. Poor quality data leads to bad business decisions. You need high quality data in your business intelligence (BI) system to facilitate effective analysis—to make the right decisions at the right time. But how do you achieve this? Find out in Garbage In, Garbage Out: Getting Good Data Out of Your BI Systems . In this Focus Brief , you'll learn about the steps in the data delivery cycle, the problems can occur at Read More...
Growth Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organizations


trends in computer help desks  Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organizations Read More...
Practical Computer Applications, Inc.


trends in computer help desks   Read More...
Success in the New Economic Reality
In today’s challenging economic environment, no company can afford to be rash. But can the “do nothing” approach really pass as sound business strategy? As in

trends in computer help desks  in the New Economic Reality In today’s challenging economic environment, no company can afford to be rash. But can the “do nothing” approach really pass as sound business strategy? As in the best of times, companies need to understand the nature of the pressures they face and take clear action to address them head-on. Discover how to see clearly, think clearly, and act clearly—focus your energy on developing clarity and transparency in your company. Read More...
Western Computer Inc.
Western Computer has been providing ERP, CRM, supply chain management and business intelligence solutions for over two decades. We specialize in Microsoft

trends in computer help desks  Computer Inc. Western Computer has been providing ERP, CRM, supply chain management and business intelligence solutions for over two decades. We specialize in Microsoft Dynamics AX and Microsoft Dynamics NAV ERP solutions. Western Computer has helped 100’s of midsize, or larger, businesses in selecting, implementing and reaching their ROI objectives. The majority of our customer base is in manufacturing, distribution or project driven business.When our customers are asked what differentiates Read More...

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