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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 trends in help desk support


Six Important Skills Needed in PEO
The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve

trends in help desk support  Market | IT Outsourcing Trends | Outsourcing IT Development | IT Outsourcing Industry | IT Outsourcing Solutions | Small Business IT Outsourcing | IT Department Outsourcing | IT Outsourcing Provider | IT Outsourcing Risks | IT Outsourcing Strategy | IT Project Outsourcing | Managing IT Outsourcing | Top IT Outsourcing | IT Outsourcing Vendor | Government IT Outsourcing | IT Help Desk Outsourcing | IT Outsourcing Firm | IT Operations Outsourcing | IT Outsourcing Model | IT Outsourcing News | IT

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Business Intelligence: 5 Things to Watch for in 2010


Business intelligence (BI) efforts can only result in a truly intelligent, agile business if they are driven by business goals—comprehensively deployed and adopted; and managed in ways that produce meaningful, measurable and credible results. Discover five BI trends to watch out for in 2010, and learn how to develop an approach to BI that’s effective, and tailored to your organization’s unique needs and goals.

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The Collaboration Advantage: Customer-focused Partnerships in a Global Market


Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60 percent of respondents say that in future they’ll place more emphasis on developing personal relationships and setting expectations with business partners. Find out how these companies are creating collaborative networks that include business partners and consumers.

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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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The Best-kept Secret in the Product Lifecycle Management Mid-market


The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track

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What Is the Value Proposition of Support and Maintenance?


Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

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Keeping Cash Flow in Focus While Driving Business Performance


One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now.

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Why IT Does Matter in BPO


IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.

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Wireless (In)Security Trends in the Enterprise


Wireless Fidelity (WiFi) has become a mainstream technology offering great benefits and efficiencies but carrying with it unique security challenges. Unsecured WiFi provides an easy target for hit-and-run style attacks allowing hackers to cause severe damage while remaining invisible and undetected. Ignoring the specific requirements for securing their enterprise network and users against WiFi vulnerabilities, businesses risk loss of confidential data, legal fines and penalties, and brand erosion. By following WiFi security best practices and using the right tools, enterprises can reap the benefits of WiFi while protecting their IT infrastructure from WiFi threats.

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Modern Finance in the Digital Age: Measure and Respond Best Practices


Leveraging big data and social media is crucial not only in order for businesses to remain relevant and competitive in today’s global marketplace, but also in order to develop and maintain a new successful business model capable of responding quickly to market behaviors. Businesses need to respond to these powerful and important sources of data found within the “third platform” of online social interaction, cloud technology, mobility of customers, and information sharing. This digital data, combined with intangible assets, represent an increasingly important source of value for companies. The Measure and Respond Best Practices Method effectively processes a vast amount of digital information, aiding in the ongoing development of business plans that utilize these new intangible assets, allowing the user to create a business model that is holistic in its approach to managing and utilizing third platform information.

Capturing and managing a large amount of data is vital, but so too is extracting the pertinent information—inconsistently defined data can be a financial hindrance to business. In this white paper, learn how Oracle uses analytical tools through five key processes: Report and Comply, Measure and Respond, Plan and Direct, Procure to Pay, and Project Financial Management, allowing the user to understand how to develop and adopt best new practices by focusing on relevant information, derived from third platform sources. Decision-making processes can then be accomplished using evidence-based information pulled from high-quality data.

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Secure in a Foundry


Foundry Networks™, Inc. announced that they would be incorporating Secure Shell (SSH) Technology for free in all of its high-performance switching devices. That’s right! Foundry Networks has just made every Network Manager’s dream come true.

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