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Six Important Skills Needed in PEO
The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve

trends in help desk support  Market | IT Outsourcing Trends | Outsourcing IT Development | IT Outsourcing Industry | IT Outsourcing Solutions | Small Business IT Outsourcing | IT Department Outsourcing | IT Outsourcing Provider | IT Outsourcing Risks | IT Outsourcing Strategy | IT Project Outsourcing | Managing IT Outsourcing | Top IT Outsourcing | IT Outsourcing Vendor | Government IT Outsourcing | IT Help Desk Outsourcing | IT Outsourcing Firm | IT Operations Outsourcing | IT Outsourcing Model | IT Outsourcing News | IT Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » trends in help desk support


How Midsize Businesses Are Using ERP to Gain Competitive Advantage in a Tough Economy
When times get tough, some decision makers reduce costs, and cut corners. In some situations, that doesn’t work. An economic downturn may actually be the

trends in help desk support  hands-on information about the trends of the business, he says. As far as setting goals - we still have to see what the end result is going to be and we still have to be trained before we can set goals. Fandino says he won't go a formal ROI analysis of the system: We have other things to do. Once it's set up and paid for, we just want to use it as efficiently as possible. But he does see specific advantages to Gavina in forecasting and cost control. With the information we expect to have we should Read More...
The Collaboration Advantage: Customer-focused Partnerships in a Global Market
Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60

trends in help desk support  sale to predict purchase trends for specific shopper segments, organised by retail location, product quantity and product type. The data from the analysis are shared with suppliers over a common software platform. In turn, Coca-Cola shares with Wal-Mart the data it collects and analyses. We all have information sources where we and our retail partners get knowledge and develop insights , says Mr van der Hoek. Taken together, it all contributes to the flavouring of the insights that we share. Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

trends in help desk support  changing customer or market trends using analytics, create or modify a customer-facing process using process management, and deliver the changes to employees through the Consona Enterprise CRM application. These reports can be embedded in Consona CM in either the HomePage or the PowerPage, or can be accessed via the Cognos Connection. Consona still offers IBM Cognos and SQL Server Reporting Services (SSRS) reports, but is trying to standardize on one analytics package going forward. It has recently Read More...
Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

trends in help desk support  Results Complicated Issue: Economic trends worldwide continue to suppress IT staffing to minimum levels. In many cases, IT still remains a cost-center in the eyes of executive management. Further complicating the issues, the IT infrastructure has never been so dispersed or complicated. Business is increasingly relying on the systems and processes of today's IT professionals. The combination of these environmental factors, combined with poor process design, is pushing many corporate IT organizations to Read More...
ERP in Manufacturing 2012: The Evolving ERP Strategy
This Aberdeen Group report, based on over 170 survey respondents in manufacturing, provides best-in-class manufacturing approaches to ERP strategy. Today, 92

trends in help desk support  in Manufacturing 2012: The Evolving ERP Strategy This Aberdeen Group report, based on over 170 survey respondents in manufacturing, provides best-in-class manufacturing approaches to ERP strategy. Today, 92% of manufacturers have implemented ERP. Still, recent data finds that a successful ERP implementation goes well beyond just putting it into place. ERP, and the organization itself, should be constantly moving forward. Successful manufacturers tailor ERP in reaction to business change and needs Read More...
The First Step in mySAP.com
Application Hosting with mySAP.com was introduced in January of 1999. Recently, SAP announced over 5,000 users in North America have embraced the initiative.

trends in help desk support  First Step in mySAP.com Event Summary On December 14th, at the eBusiness Conference & Expo in New York, SAP AG (NYSE ADR: SAP) announced over 5,000 users in North America have embraced Application Hosting with mySAP.com since January 1999. Application Hosting with mySAP.com enables small to medium-sized businesses to use business software over the Internet. By using Application Hosting with mySAP.com, customers can implement their inter-enterprise solution by using preconfigured applications known as Read More...
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

trends in help desk support  Is the Value Proposition of Support and Maintenance? User enterprises are becoming more aware of how software vendors' support and maintenance (S&M) agreements affect their bottom lines, and many are not particularly pleased with what they see. For a definition of the problem, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? and Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? It might be useful at this point to explain, at a very Read More...
What Are the Support and Maintenance Options?
Enterprise software licensees do have a choice when it comes to software support and maintenance (S&M) providers, with several, less expensive options existing

trends in help desk support  Are the Support and Maintenance Options? Enterprises can remain at the mercy of vendors' high-priced support and maintenance (S&M) agreements for only so long. If vendors continue playing hardball with their customers, they are likely to face substantial customer defections, with customers seeking alternative options. To learn more about software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Read More...
ERP in Manufacturing 2009: an Aberdeen Report
Find out in the aberdeen report, ERP in manufacturing 2009.

trends in help desk support  in Manufacturing 2009: an Aberdeen Report It's no surprise. According to a recent survey of over 435 manufacturers, the number one enterprise resource planning (ERP) business driver is the need to cut costs. But what are the other major business challenges shaping ERP strategies in 2009? Are manufacturers turning to point solutions or integrated ERP modules to achieve their goals? And which ERP practices are best-in-class manufacturers employing? Find out in the Aberdeen report , ERP in Manufacturing Read More...
Prepare for the Quantum Leap in Real-time Analytics: How In-memory Analytics Is Going to Change Everything about Your Enterprise
For business leaders facing the radical, disruptive change represented by in-memory analytics, the response may range from enthusiasm and advocacy to

trends in help desk support  for the Quantum Leap in Real-time Analytics: How In-memory Analytics Is Going to Change Everything about Your Enterprise For business leaders facing the radical, disruptive change represented by in-memory analytics, the response may range from enthusiasm and advocacy to apprehension and fear. Regardless of your particular posture, the smart company needs to understand how in-memory works and what it represents, and craft a purposeful roadmap for their in-memory future. Download this primer on Read More...
Checklist: Best Practices for Managing Just-in-time Production
Just-in-time (JIT) manufacturing is

trends in help desk support  Best Practices for Managing Just-in-time Production Just-in-time (JIT) manufacturing is not procrastination, but making a commitment once the scales are tipped in favor of certainty,” explains Focus Expert Jerry Durant. How do you keep your company from falling prey to the “deer-in-the-headlights” syndrome and suffering from decision failures? Download this JIT checklist for the top seven best practices for managing JIT manufacturing. Read More...
Strengthening Governance, Risk and Compliance in the Banking Industry
Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing

trends in help desk support  Governance, Risk and Compliance in the Banking Industry Banks have progressed farther than companies in many other industries in automating financial processes and have more to lose from inefficient processes, facing intensified regulatory compliance. Effective governance, risk, and compliance (GRC) initiatives can multiply efficiency advantages of more conservative automation efforts while providing accurate, timely insight into the entire financial picture of the enterprise. Read More...
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

trends in help desk support  Support - From Reactive to Proactive I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team. At the November event, attendees were presented with the AGS Strategy for 2012 and in-depth reviews of SAP’s customer support offerings.  There were a number of different themes presented by the members of AGS, but the theme that really caught our attention is SAP’s commitment to moving from reactive Read More...
Growth Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organizations


trends in help desk support  Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organizations Read More...

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