Using cobbled-together tools to operate a professional service organization is increasingly costly and directly affects revenue. Monetary waste, operational redundancies, and poor customer service experience often occur when critical departments and individual team members lack alignment. Stand-alone tools, databases, and worksheets are rapidly becoming a liability for project-centric businesses like management and business consulting firms, IT services and systems integrators, software-as-a-service (SaaS) companies, and research and development companies.
This white paper looks at 5 reasons for professional services firms to integrate sales, service, and finance into a single cloud solution.
triggers include project workflow kick off campaign or other processes