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Software Functionality Revealed in Detail
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 trouble ticket express


Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

trouble ticket express  designed as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial


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PTC Sees SMBs as “Essential” to Its Business


While opportunities for new or replacement product lifecycle management (PLM) systems at large enterprises are rare, neither is the small to medium business (SMB) market fully exploited. To that end, PTC recently announced the release of PTC Windchill PDM Essentials, the company’s product data management (PDM) software. The product aims to bring concurrent engineering to smaller

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IBM is Not Enough; Ariba Announces Strong Partnership with Amex


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IBM is Serious About SMB


In the battle for market supremacy, IBM wants to win by reducing Microsoft's market potential. IBM has selected the infrastructure as its battlefield. Both companies are heavily investing to attract best-of-breed channel partners that will be instrumental to a successful small and midsize business (SMB) strategy.

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Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Point Defiance Zoo and Aquarium


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Show Me, Don't Sell Me


Are you having trouble finding concrete information about how enterprise software actually works? I know I am. I’m not talking about feature lists—you can find those easily enough—and I’m not talking about promises to streamline processes, increase efficiency, or deliver value—which I don’t read. What I’m talking about is this: Let’s say my company is considering upgrading one of its

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See the integrated reporting, analysis, and planning capabilities that can help your midsize business to drive greater efficiencies, manage costs, and identify growth opportunities. Watch this video to learn more.

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Is Baan Clinically Dead?


On January 4, 2000 Baan, Europe's No. 2 business software company, sank deeper into trouble as its CEO resigned and it forecast a fourth quarter loss of $240 million to $250 million after restructuring. Its shares plunged over 30 percent as analysts cut recommendations on the loss-making vendor, which has yet to name a replacement for Mary Coleman, who is returning to her Silicon Valley home after taking charge only last May.

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