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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble ticket open source  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » trouble ticket open source


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

trouble ticket open source  is generated? If using trouble-ticketing and workflow within your VM solution make sure that it can automatically generate a ticket when a vulnerability is detected by a scan. Based on predetermined policy, the ticket should be assigned to a designated person(s) for remediation. The ticket should be classified as open until fixed. The classification changes to closed after a subsequent scan verifies elimination of the vulnerability. Does the solution's ticketing function integrate with external Read More...
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

trouble ticket open source  Compliance to investigate. The trouble ticket arrives with a complete traceability tree for the problem device, including all its components. Thereafter, a  root cause analysis (RCA)  will identify the LCD problem, whereby the problem ticket will be automatically sent to the supplier for corrective actions. At the same time, all LCDs within the same batch are quarantined inside the software; software quarantines all inventory that is not yet consumed, all finished goods that are still in stock, and Read More...
How to Keep Stock Balances Accurate
Distributors must ensure the quantity of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn

trouble ticket open source  or get into any trouble as they are trained. You must realize that receiving and stocking are the most critical functions in your warehouse. Only your most experienced and reliable employees should be assigned to these tasks. Why is receiving and stocking so important and challenging?   Receivers must be able to properly identify products as they are received ' Many items are similar in appearance but actually are very different products. A receiving person must be so familiar with your inventory that Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

trouble ticket open source  for order status inquiry, trouble ticket status and password reset share a lot in common across all customers. These standard dialogs and grammars can be integrated with a specific customer knowledge base and VSS to provide faster and cheaper deployment. Now the barrier for consistency between web self-service and voice is no longer technological, but organizational. IV. Voice Self-Service: The Expanded Role of Hosting Providing VSS via a hosted model is not new, but the approach has undergone Read More...
Patent Law - the Open Source Movement of the 18th Century
Recent patents issued to Amazon.com and Priceline.com on their online business methods have caught competitors by surprise. “It’s a monopoly!” they say. Of

trouble ticket open source  Open Source Movement,Intellectual Property,Trademark Office,Electronic Commerce,Business Method Patent Action Plan,patent application process,e-commerce,software patents,patentability of software,patent requirement,Bezos patent,European Patent Office,USPTO Read More...
Ensuring EPM Success with Eyes Wide Open
If your approach for implementing an application that will be accessed primarily by business users is the same one you’d take to deploy a back-end IT system

trouble ticket open source  enterprise performance management system,EPM system,EPM system implementation,EPM application implementation,successful EPM system implementation,EPM system implementation tips,SAP BusinessObjects EPM 10,Bluefin Solutions Read More...
No Back Doors. No Open Windows.
To boot or pre-boot, that is the question. There’s no doubt that operating systems (OSs) are complicated given the sheer amount of code that must be flawlessly

trouble ticket open source   Read More...
Red Hat Joins the BPM Fray
Open source solution provider Red Hat recently announced a comprehensive open source business process management (BPM) suite, Red Hat JBoss BPM Suite 6, which

trouble ticket open source  red hat, industry watch, open source, foss, bpm, brms, polymita, drools, jboss, openshift, cep, JBoss BPM Suite, business process management Read More...
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

trouble ticket open source  for IP Telephony Open Source Style I've seen a lot of press about the open source telephony system, Asterisk . Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution Read More...
PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector
PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline

trouble ticket open source   Read More...
Considerations When Comparing Open Source and Appliance-Based Messaging
Open source messaging middleware is an increasingly popular way to provide data distribution functionality inside and outside the datacenter. It can let

trouble ticket open source  Open source messaging middleware,data distribution,datacenter,messaging,open source messaging,appliance-based messaging Read More...
Demand at the Fount of Open Source Part Two: A Primer Based in Demand Trends
Organizations globally, are contributing to increased demand for Free and open source software but vendors may not yet be meeting this demand. This article

trouble ticket open source  Free and open source software,Linux,small and medium enterprise,Unix,http://foss.technologyevaluation.com/,Evaluation Center Read More...
Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software
One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously

trouble ticket open source   Read More...

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