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Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble ticket system  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » trouble ticket system


Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2
Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing

trouble ticket system  Compliance to investigate. The trouble ticket arrives with a complete traceability tree for the problem device, including all its components. Thereafter, a  root cause analysis (RCA)  will identify the LCD problem, whereby the problem ticket will be automatically sent to the supplier for corrective actions. At the same time, all LCDs within the same batch are quarantined inside the software; software quarantines all inventory that is not yet consumed, all finished goods that are still in stock, and Read More...
Implications and Attitudes As the Andersen's Split under the ICC Ruling: Consulting To Go for a Name Change
Andersen Consulting has had a running battle with Arthur Andersen and Andersen Worldwide over Arthur Andersen's encroachment on the management and technology

trouble ticket system  have been interested in: trouble is, when does 'small' stop? In the end, these companies should separate. The tax and audit companies need to align themselves with independent technology partners, rather than continue into compromising territories. Secondly, for smaller service providers, it emphasizes the need that as the large international organizations branch from their mother companies, they must build out internationally and/or find their unique niches in the marketplace. Their impact will be Read More...
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

trouble ticket system  designed as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

trouble ticket system  is generated? If using trouble-ticketing and workflow within your VM solution make sure that it can automatically generate a ticket when a vulnerability is detected by a scan. Based on predetermined policy, the ticket should be assigned to a designated person(s) for remediation. The ticket should be classified as open until fixed. The classification changes to closed after a subsequent scan verifies elimination of the vulnerability. Does the solution's ticketing function integrate with external Read More...
Vendor Spotlight: GMS Accounting and Financial Management System
In this spotlight report, TEC Research Analyst Aleksey Osintsev examines GMS Accounting and Financial Management System, which was specifically designed for not

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Most Overlooked Features when Buying a Business Phone System
When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these

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One-system ERP Solutions


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New Phone System Cost Estimator: Serious Buyers Only!
When purchasing a business phone system, you only want to pay for the features your team is actually going to use, but also need to consider future needs as

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System Models and Simulation
Understanding how a system really works is the first step toward using, improving, automating, or explaining it to others. The basic concept of a system is that

trouble ticket system   Read More...
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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Dealership Management System: What Is It and Who Needs It?
What Is a DMS?When one talks about a DMS, people usually think about a document management system, a data management system, or even a destroyer mine

trouble ticket system   Read More...
Mastering the Management System
This article from Harvard Business Review describes the design and implementation of a system for strategic planning, operational execution, and feedback and

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6 Signs That You Need to Upgrade Your Business Phone System
In 6 Signs that You Need to Upgrade Your Business Phone System, you'll find 6 key questions to ask about your company's current phone system.

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How to Sell Management on a New IP-Based Phone System
An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your

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