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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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SugarCRM Solutions
Sugar Sales Professional delivers core sales force automation functionality that has become standard over the past fifteen years. From managing new leads to

trouble ticketing  is managed by a trouble ticketing system. The company's service plans for Sugar Professional go beyond the standard hours included in the Sugar Professional subscription. In addition, SugarCRM provides service plans for Sugar Professional developers for advanced programming and customization help.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » trouble ticketing

Building a Business Case for Enterprise Spyware Protection


It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and desktop processing by tiny increments. But even the slightest slowdown, multiplied across the enterprise, adds up to a serious bottom line impact in decreased automated processing and worker productivity.

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Sage Saleslogix Guidebook


If you’ve already implemented Sage Saleslogix for your customer relationship management (CRM) process and CRM analytics needs, this guidebook can help you achieve more value. And if you’re considering Saleslogix for your new CRM solution, you’ll learn best practices, including how to integrate and customize; how to move from sales to support, service, and marketing; and how to think strategically about training.

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Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

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Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

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Optum Gets a Hand From Categoric


"WHITE PLAINS, NY-- Optum, Inc. today announced a strategic alliance with Categoric Software Corporation to optimize and manage supply chain actions. Under the agreement, Optum will resell Categoric Alerts software as part of its Optum SCE(TM) Series to manage warehouse and transportation processes for fast-response order fulfillment at significantly reduced costs. The combined Optum and Categoric capabilities enable companies to manage the complete product order lifecycle across a supply chain, from assembling products at the right place and right time to delivering those products where and when clients require them. The alliance helps c

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Acquisition Places Descartes Before E-Transport


Descartes Systems Group announced a definitive agreement to purchase E-Transport, Inc., a logistics exchange solution provider based in Pittsburgh, PA.

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Building Your Sender Reputation In Four Steps


Having trouble reaching your customers’ inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are. If your reputation is lower than you’d like just follow these 4 easy steps to start hitting the inbox.

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Intel Tries to Give it Away - AMD Says "No Way"


Intel Corp. has disclosed a problem involving its 820 and 840 chip sets that has spurred the company to scrap plans for three motherboards it had on its server road map.

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Alice (or Allen) in MobileLand


Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.

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Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?


Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.

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