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PROMYS
PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management

trouble tickets  active projects are in trouble against their cost budget? - Are my service contracts profitable? - Have I billed for everything and accounted for all costs? - Are we maximizing revenue and margin on all sales opportunities? PROMYS provides functionality for - help desk trouble tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » trouble tickets


xTuple Ends 2012 on a High Note
In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands

trouble tickets  to-do lists, projects, and incidents/trouble tickets. Over the course of the 4.x product releases, xTuple will make the entirety of its accounting, CRM, and ERP scope available in the Mobile Web client. The xTuple Mobile Web client is also fully interoperable with the aforementioned xTuple Desktop client, which runs natively on Windows, Mac, and Linux. Office-bound users can work with the familiar Desktop platform, while road warriors” sales people can now manage and enrich their customer and prospect Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

trouble tickets  to be tracked as trouble tickets and generates a suggested response that can be automatically sent to the customer or routed to a contact center agent for servicing by the appropriate person or team. This provides a blended queue and response capability that enables customer care agents to start a response in any channel, such as social media or short message service (SMS), and then follow up by e-mail or other channels, seamlessly tracking interactions across channels between agents and their customers. Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

trouble tickets  allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to u Read More...

In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2

trouble tickets  search and access their trouble tickets and enter into a dialogue with an agent. A second major focus area for version 6.2 is on opportunity management. The new version features a better usability of the opportunity manager functions for sales representatives. According to Reich, there will be a tighter control as well over the data quality. When importing data, a greater emphasis is put on checking for duplicates. Reich also highlights the integration between SalesLogix and the other Best family products Read More...
Who Else is Using Your Wireless Network?
Information technology (IT) security industry experts continue to warn us that wireless networks have significant vulnerabilities. Taking precautions is a smart

trouble tickets  don't go through the trouble to enable wireless security protocols. Many people using wireless networks don't even have a personal firewall installed on it. Using wireless networks without configuring security controls is risky and means your systems and data are susceptible to compromise by unauthorized users. Record Network Friends and Foes Relevant Technologies took Wireless Watch Home 2.0 (WWH) into our lab to see how well it performed as an intrusion detection system (IDS) on home wireless networks. Read More...
IBM Jumps on the Linux Bandwagon with Both Feet, Sort Of
IBM is refocusing its corporate-wide Internet software efforts around Linux, creating a new Linux Group within the Enterprise Server Division.

trouble tickets  increase may spell real trouble for Redmond with the next 18 months. IBM's present support of four of the big Linux vendors (Caldera, Red Hat, SuSE, TurboLinux) indicates Linux has become strategic, as opposed to a point solution . Porting applications to Linux is obviously a big step. Linux is not presently a standard option on Netfinity servers, but we expect IBM to change that status within 6-9 months. Once that happens, they will return to a position of being able to offer a computer for all enviro Read More...
Show Me, Don't Sell Me
Are you having trouble finding concrete information about how enterprise software actually works? I know I am.I’m not talking about feature lists—you can

trouble tickets  Me Are you having trouble finding concrete information about how enterprise software actually works? I know I am. I’m not talking about feature lists—you can find those easily enough—and I’m not talking about promises to streamline processes, increase efficiency, or deliver value—which I don’t read. What I’m talking about is this: Let’s say my company is considering upgrading one of its enterprise software packages, and, as an end user, I’m going to be spending most of every day using Read More...
Concur eWorkplace Projects Vision Onto Desktop
Concur announced a comprehensive release of its eWorkplace portal and the components for purchasing, human relations, and travel and expense management.

trouble tickets  Concur Technologies,Concur eWorkplace,eWorkplace Projects,eWorkplacetm portal,Concur Procurementtm,Concur Expensetm,Concur Human Resourcestm,Concur Commerce Network,Web-based enrollment,Concur Expense 6.0,tax calculation software,Payment Expert,ERP system,accounting software,asset management software Read More...
Winning your market - second in a series
Positioning Part 2: Choosing what you want to sayIn Part 1, I introduced positioning and talked about how easy it is to miss your mark. This time, we focus on

trouble tickets  service—but it’s also where trouble begins. Just as there are great salespeople who can captivate their prospects by saying just the right thing—they seem to be far outnumbered by those who boor, badger and don’t seem to understand the needs or concerns of their prospects. Wouldn’t you agree? Your campaign = your sales person Like the great salesperson, advertising can be tailored to present different positions of the same products or services for different audiences and Read More...
IT Trends Lead SAP to More Precise Customer Experience Offering
Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the

trouble tickets  Trends Lead SAP to More Precise Customer Experience Offering Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the benefits and caveats of which have been talked about ad nauseam, but the major premise is remote access for users via a mere Internet connection the so-called big data explosion in terms of volume, variety, and velocity (thus sometimes even referred to as “fast data”) and the advent of Read More...
IFS’ Large Wins Streak Continues
In late November 2012, IFS announced that a major North American offshore oil @ gas drilling company had signed a contract to implement IFS Applications as its

trouble tickets  must feel good, the trouble is that they skew the financial results down the track—i.e., if IFS doesn't get as large deals next year as it did this year, then the financial markets might come strongly down on the vendor due to disappointing results (in comparison to the last year). Thus, a recurring cloud subscription revenue is much more stable, once a company commits to the sales and reporting terms. IFS says that it is still not seeing major adoption of ERP and EAM as a subscription service, Read More...
Top 5 Security Tips for 2009
In the white paper top 5 security tips for 2009, discover what smaller companies like yours can do to protect themselves from security threats that...

trouble tickets  data. Don't wait until trouble strikes. Download your copy of Top 5 Security Tips for 2009 today, and learn how to make your IT environment a safer one.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More...
TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

trouble tickets  TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can Read More...
Why I Like Vanilla
Enterprise resource planning (ERP) software packages can be highly flexible, but custom configurations may cause more trouble than they’re worth when it comes

trouble tickets  best erp for small business,top erp software companies,erp systems for small business,small business erp systems,cheap erp software,microsoft dynamics erp price,top ten erp systems,top erp solutions,hosted erp solutions,garment erp software,top 10 erp systems,erp software demo,top 10 erp software vendors,erp system comparison,baan erp system Read More...
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