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Netpliance’s 4X Price Hike - Will It Spell Boom or Doom?
Netpliance, Inc., whose i-opener could be considered the first Internet appliance, recently added functionality, but also decided to raise its hardware

trouble tracker  charges, probably spells big trouble for Netpliance. We expect that Netpliance will last until early next year. By that time, the Gateway/AOL appliance will be out, the first MSN Web Companions should be out, and other large manufacturers should be scoring with their appliances. We do not believe the i-opener provides sufficient functionality to compete adequately against any reasonably featured, AOL-focused appliance. User Recommendations As we have stated before, the i-Opener series is Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » trouble tracker


A Guide to Software Test Tools
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may

trouble tracker  will help you avoid trouble, provide vital information, and can enable your organization to take new opportunities with greater agility and strength. Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got just what you paid for. From gathering the initial requirements to supporting the system after it has been deployed, test tools are Read More...
CRM Testing Throughout Implementation
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the

trouble tracker  you may be in trouble. It is all too easy to concentrate on functional tests around data entry, as this is where many tools excel. If your attention during UAT is driven by your tools—or by your supplier's existing tests—you may miss areas that are important to your business. Don't let your suppliers dictate your test strategy. No two testers seem to agree on precisely what operational acceptance testing (OAT) might actually be but it is typically less to do with the business functions of the system, Read More...
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

trouble tracker  designed as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the Read More...
Alice (or Allen) in MobileLand
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices

trouble tracker  devices, it was having trouble with the amount of time it would take from when it first identified a need for parts for repair or replacement, to the actual installation of the parts because of the length of time it would take to get the parts to the customer. So, one of the company's key goals was to reduce this amount of time, which was around six weeks. By using handheld devices that facilitated ordering the part right at the site (among other things), in a matter of months, those six weeks became Read More...
Improving Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities
The consequences of fleeting customer attention@as companies with complex sales cycles know only too well@include lengthening sales cycles, stalled

trouble tracker  Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities Improving Sales Pipeline Performance through Enhanced Visibility: Leveraging Analytics to Focus on the Right Opportunities If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Look into the powerful ways that companies with complex sales cycles can improve revenue growth with analytics that support sales pipeline Read More...
The Case of the Fake Transatlantic Flight: Can You Really Trust Online Tools?
Whether we realize it or not, we all have become more or less dependent on computers, the Internet, and many different and complex computer systems.In both

trouble tracker  Case of the Fake Transatlantic Flight: Can You Really Trust Online Tools? Whether we realize it or not, we all have become more or less dependent on computers, the Internet, and many different and complex computer systems. In both our business and personal lives, we widely take advantage of the immediate availability of all types of information and data, and in our day-to-day routine often do not even wonder whether we can actually rely on the data we obtain. I am not talking about the usual Read More...
BI Analysis in a Nutshell: Lyzasoft
In my previous post, Give BI to the Masses, I wrote about the strategies that have been implemented in some companies to empower more and more users to use

trouble tracker  you might be in trouble when trying to identify table names like  “x,” “y,” or “wkid.” Also, because of the “one product” orientation of the solution, there seems to be no integration with the office applications tools that are sometimes necessary. Regardless of the pros and cons (which product doesn’t have them?), Lyza´s offer is an interesting proposal to close the gap between business analysts, IT managers, and operational users. I welcome your thoughts—please feel free to leave Read More...

In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2

trouble tracker  search and access their trouble tickets and enter into a dialogue with an agent. A second major focus area for version 6.2 is on opportunity management. The new version features a better usability of the opportunity manager functions for sales representatives. According to Reich, there will be a tighter control as well over the data quality. When importing data, a greater emphasis is put on checking for duplicates. Reich also highlights the integration between SalesLogix and the other Best family products Read More...
Siemens Releases Tecnomatix 11
Siemens PLM Software has announced the release of the latest version of its widely used digital manufacturing solution for manufacturing engineering, Tecnomatix

trouble tracker  the tools available. The trouble with wrapping everything into a single launch event, as Siemens did with Tecnomatix, is that it creates a belief (with resulting concerns) that Tecnomatix is a massive single application, perhaps more like Siemens’ NX CAD or Teamcenter PLM suites. However what Siemens wants the market to realize is that Tecnomatix is a set of integrated but independent applications that can be run in conjunction to the PLM backbone or even stand alone. These solutions have been developed Read More...
Maximizer CRM Version 11 Highlights
Maximizer probably needs no introduction, but I will do it anyway for people who are not very familiar with the customer relationship management (CRM) space. It

trouble tracker  CRM Version 11 Highlights Maximizer probably needs no introduction, but I will do it anyway for people who are not very familiar with the customer relationship management (CRM) space. It was founded in 1987 and is one of the CRM pioneers that created personal information management systems (PIM) and opportunity management systems. The first version of the product ( 3.0 , launched in 1996, one year after the acquisition of the Maximizer product line from Modatech Systems) was promoted as “ a Read More...
xTuple Ends 2012 on a High Note
In the final days of 2012, xTuple, a commercial open source enterprise resource planning (ERP) company that works with a global community of tens of thousands

trouble tracker  to-do lists, projects, and incidents/trouble tickets. Over the course of the 4.x product releases, xTuple will make the entirety of its accounting, CRM, and ERP scope available in the Mobile Web client. The xTuple Mobile Web client is also fully interoperable with the aforementioned xTuple Desktop client, which runs natively on Windows, Mac, and Linux. Office-bound users can work with the familiar Desktop platform, while road warriors” sales people can now manage and enrich their customer and prospect Read More...
Is Baan Showing Signs of Life After Death?
On September 20, Baan, an ERP vendor recently believed to be deceased, won its first new contract since being acquired by Invensys. The British Defence

trouble tracker  had long been in trouble until very recently. We suggest evaluating the bells-and-whistles, price, and corporate viability of other vendors too, before making a selection. For existing Baan clients, we suggest keeping the extended-ERP solutions on your long list. If you are interested, perhaps the existing relationship could be leveraged to dramatically reduce the cost of the suite. Consider negotiating a pilot or trial period at no cost to you. Also, use the Baan opportunity to negotiate a lower price wi Read More...
Is Your Organization Infested with Office Politics? You Can Still Choose the Right Software
We wrote previously on the jerk effect and how it can sabotage your software selection project.But that's not the only thing that can turn your selection

trouble tracker  is to give the trouble-makers a voice. This is particularly important in the case of software selection, where stakeholder buy-in is crucial. Now imagine you've got all your stakeholders, with all their backstabby opinions, in a room. Here's what you need to do in order to make a software selection decision that will benefit your organization as a whole: 1. Focus the attention of people on results as opposed to position. That said, document and display the positions of all parties. This allows them to Read More...
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