ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
types of customer in crm relationship management ppt
deep dichotomy in the types of solutions offered for field service. Some solutions focus on managing the operation; that is, decisions are made manually, but they are made using software that automates the gathering and distribution of data and decisions and automates the workflow steps resulting from any decision made. Other solutions both manage the operation and automatically make decisions—so any new data may automatically trigger algorithms that make new decisions and modify earlier decisions. A