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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

understanding and applying the request for proposals process  from an existing investment, understanding the essential factors of CRM success can help you get the best results. This guide to eight proven CRM essentials distills best practices, lessons learned, and collective insights from salesforce.com s 35,000+ customers as well as industry experts across various company sizes, geographies, and vertical markets. The Eight CRM Essentials Rapid time to value Point-and-click customization A 360-degree customer view Real-time visibility No more dirty data High Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » understanding and applying the request for proposals process


Transition for Manhattan Associates Necessary for Long Term Growth
Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center

understanding and applying the request for proposals process  for Manhattan Associates Necessary for Long Term Growth Transition for Manhattan Associates Necessary for Long Term Growth S. McVey - February 2nd, 2000 Vendor Genesis Based in Atlanta, Georgia, $78 million Manhattan Associates, Inc. develops, markets, and supports supply chain execution systems for distribution center management. Founded in 1990 by former KSA consultant Alan Dabbiere with Ponnambalam Muthiah, Deepak Raghavan, and Deepak Rao. Manhattan installed its first Pickticket Management Read More...
Savvion Inc. BusinessManager 7.5 for Business Process Management Certification Report
Savvion Inc.'s business process management solution, BusinessManager 7.5, is now TEC Certified. The certification seal is a valuable indicator for organizations

understanding and applying the request for proposals process  explore this product further. Understanding the TEC FI Zones The top Overall bar shows the overall difference in supported functionality between Savvion BusinessManager 7.5 and the average solution. To understand how we calculate this difference, read the Calculating the TEC FI section (page 11). The Overall bar is our measure for determining which modules fall within the Dominant zone. If a module's difference from the average is greater than the product's overall difference from the average, we label Read More...
Smart Card Process Agility Benefits Patients
The customer’s challenge was to design a new automated smart card registration process to improve the way new staff receives electronic access to records and to

understanding and applying the request for proposals process  Card Process Agility Benefits Patients The customer’s challenge was to design a new automated smart card registration process to improve the way new staff receives electronic access to records and to implement a system that gives senior managers access to strategic information. This case study reveals a new workflow process that was designed, tested, and implemented in less than a month with excellent stakeholder satisfaction. Read More...
The Banking Industry: Planning the Road Ahead
Effective planning is integral to the success of a bank. It helps define and ensure the achievement of the organization’s objectives. Understanding and

understanding and applying the request for proposals process  of the organization’s objectives. Understanding and implementing the planning cycle, which leverages forecasting, operational metrics, and multidimensional analyses can help management determine the feasibility of a strategy. An enterprise-wide, integrated planning and forecasting environment that reaches business units, products, customer segments, and geographies can align non-financial performance targets with high-level financial targets and help banks meet their goals. Read More...
Business Process Analysis versus Business Process Management
Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article

understanding and applying the request for proposals process  Process Analysis versus Business Process Management Talking to end users reveals that there is confusion in the market regarding business process analysis (BPA) and business process management (BPM) suites. Vendors use the term BPM in a very broad way, but what are really the differences between BPA and BPM, and where does BPM come from? BPM in the Early Stages In the 1980s, organizations used business process redesign (BPR) to improve productivity, quality of service, and cost effectiveness by Read More...
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

understanding and applying the request for proposals process  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More...
The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

understanding and applying the request for proposals process  Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information Read More...
Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process
Process industry companies could benefit from many of the PLM concepts that have accrued to discrete industries. But PLM has had minimum penetration into the

understanding and applying the request for proposals process  Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process Introduction Product Life Cycle Management is a series of business processes, enabled by application software, which has proven to generate business valuein a variety of industries. Discussion with end-user companies reveals a consistent list of benefits including reduced time to market, gains in engineering productivity, increased revenue, increased reuse, reduction of redesign activity and more. A review Read More...
IT Operations: Where the Rubber Meets the Road
Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end

understanding and applying the request for proposals process  Operations: Where the Rubber Meets the Road Customers and users see the value of IT services only after they’re in operation. Unfortunately, preparation and due diligence doesn’t always mean that you end up providing the IT services those users are expecting. With the automotive industry used as an analogy, get key tips on how to better define and document IT operations design and transition—so ultimately, your customers and users get the services they demand. Read More...
IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

understanding and applying the request for proposals process  Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, Read More...
Dynacom ERP (v. 11.3) for ERP for SMB Certification Report
Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP

understanding and applying the request for proposals process  ERP (v. 11.3) for ERP for SMB Certification Report Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More...
The Undocumented Layers of the OSI Model and Their Impact on Security
The biggest threat to data security doesn’t come from hackers, misconfigured firewalls, missing patches, or negligent employees. Nor is it in the application

understanding and applying the request for proposals process  Undocumented Layers of the OSI Model and Their Impact on Security The biggest threat to data security doesn’t come from hackers, misconfigured firewalls, missing patches, or negligent employees. Nor is it in the application layer of the Open Systems Interconnection (OSI) Basic Model. Instead, there are three undocumented layers of the OSI Model that exert a huge influence on security decisions and the integrity of security programs. Learn about those layers and how to manage the threat. Read More...
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

understanding and applying the request for proposals process  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More...
IFS Applications (version 8.0) for ERP for ETO Manufacturing Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in

understanding and applying the request for proposals process  Applications (version 8.0) for ERP for ETO Manufacturing Certification Report IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product Read More...

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