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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 unhappy deltek customers


NetSuite Had a Sweet IPO. Now What?
The end of 2007, at least in the space that I cover, has certainly been

unhappy deltek customers  up talking to another unhappy (over-promised) NetSuite user (IT manager), who was pondering the options, including switching the system. While every vendor has its share of both happy and less happy customers, it appears that NetSuite might have gone a bit ahead of itself (i.e., by developing some trendy/cool/sexy features at the expense of some more basic/dull, and yet critical capabilities that customers, nonetheless need). Time will only tell, however, whether NetSuite will also be able to target

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » unhappy deltek customers

Deltek Providing Clarity for Government Contractors


TEC’s mid-2011 article, which reported on the Deltek Insight 2011 conference, indicated that Deltek has lately become the leader in market intelligence for government contractors (in addition to long being the leading provider of GovCon enterprise software solutions and professional services). By using Deltek’s market intelligence services, companies are able to benchmark their performance against

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Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious


Although end-user companies should continue to track the financial health of their vendors to possibly discern if the vendor will be a collector or one of the collected, the latest torrid 'love triangle' affair involving Oracle, PeopleSoft and J.D. Edwards may prove that even a seemingly stable vendor can involuntarily end up being acquired. If your vendor is acquired, do meet the new owners, given their motivation in buying your vendor was the install base and that is you. Showing interest is your part in keeping the relationship the way you want it.

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abas-USA Adds VC999 to Its Customers Roster


Following on its recent win at Carolina Color, abas-USA announced that VC999 Packaging Systems has selected it to be its enterprise resource planning (ERP) provider. VC999 is a global leader in the design and manufacturing of vacuum chamber, thermoforming (rollstock), tray sealer, and flow wrapper machine systems as well as other packaging robotics, vision inspection systems, conveyer/converger

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Attracting New Customers with Highly-interactive Instructor-led Virtual Classes


When American Management Association (AMA) needed to migrate instructor content into virtual format; incorporate video, diagnostic instruments, polls, and evaluations; and build a curriculum that would drive the customer’s experience, it turned to SumTotal Learning. AMA deployed SumTotal Learning to manage the virtual classroom experience for individuals and corporate customers, creating a live online experience. See how!

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Do Your Customers Really Trust You? Well, That Depends …


Crises such as the one we’re currently going through seriously damage the trust bestowed by individuals upon corporations. This is more likely to result in the development of new corporate techniques to change these perceptions, which will most probably translate into new pressures from individuals, pressure groups, societies, or governments. Most likely, companies will be requested to

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Xactly Surpasses 500 Customers


This past Halloween was by no means scary for Xactly Corporation, a cloud sales compensation and sales performance management (SPM) provider.  In fact, the day ended up being quite a treat—not only did the company close out an exceptionally strong quarter on October 31, 2012, but it also signed its 500th customer. There has been a simultaneous surge of activity at the high end with

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Deltek Goes Social with Kona Business


Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, has been talking for some time about its up-and-coming social networking product Kona. During its beta and/or preview phase throughout 2012 and later, the product was rolled out internally at Deltek (see blog post), and since then its free version has

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ROI Systems Defies The Odds Through Delighted Customers Part Three: Strengths, Challenges and User Recommendations


ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors.

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Manufacturers Win Customers with Improved Configurability


In the executive guide to configurability strategy, learn how the two phases of a successful configurability strategy can dramatically improve your...

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Case Study: How PropertyInfo Keeps in Touch with Customers


PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident information, automate service ticket processing, and give end-to-end views of the customer experience. Find out more about the how the company improved customer satisfaction.

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