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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 unified communications magazine


Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution
Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative

unified communications magazine  This allows for 'true' Unified Messaging for Microsoft Exchange (Single Directory and Single Store for Lotus will be available prior to the 4th Quarter of 2000). A single directory and store become 'unified' with the base messaging system allowing complete and thorough interoperability. Unity is based on Internet standards that allow the product to grow with the organization as more technically advanced products are implemented. We have already mentioned support for XML, but Unity also has support for

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Governance of Federated Business Models


During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core functions. This has created challenges in aligning the strategies and activities of all these functions dispersed across the supply chain, each in separate legal entities. The next phase of evolution to emerge is the "dynamic federation", or federated supply chain which is governed differently than both vertical and virtual businesses.

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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SmallSmartFast Organizations


At ChainLink we have talked a lot about the advent of SmallSmartFast technologies—ever-smaller and ever-smarter devices and software that is fast to implement and give us information and answers in real-time.

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EAI Vendor Extricity Teams with Moai to Automate E-Commerce Systems


Enterprise Application Integration vendor Extricity announced a business-to-business alliance with Moai Technologies, Inc., to provide a full-range of automated e-commerce systems. Moai’s Dynamic Commerce Markup Language (DCML) is an XML-standard compliant language for dynamic commerce markets, and combined with Extricity’s B2B platform, the vendors hope to better integrate e-commerce business processes.

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Centrify Announces First Unified Identity Solution for SaaS and Mobile Management


Centrify Corporation, a provider of identify management solutions, announced the availability of the Centrify User Suite, SaaS Edition—the industry's first identity-as-a-service (IDaaS) solution to provide both robust Active Directory (AD)- and/or cloud-based single sign-on (SSO), access management, application management, and mobile management across any cloud, mobile, or on-premises application.

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Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

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Strategic Communications, Inc.


Strategic Communications (StratComm) is a management and content development company. Content StratComm specializes in includes training, skill assessments, and editorial services.

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Improve Business Communications with PDF by E-mail


It is essential for users to be able to create and deliver secure, professional-looking e-mail communications which present a consistent corporate image. PDF software meets these needs. However, when considering PDF, users must determine if the solution enhances communications for all network users, and whether the solution integrates PDFs with other software packages, including e-mail, accounts, and customer relationship management systems.

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Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

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Boardless Fax Servers in VoIP Environments


Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry.

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