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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 unisys service


What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

unisys service  system suppliers, IBM and Unisys , have been able to bend the power supplied and meter accordingly by over-provisioning the machines supplied. When demand is high at peak times, unused processors are switched on dynamically and the usage measured accordingly. Yet, the fact remains that for most of the mainstream potential market, the proper billing of on-demand processing, applications, and services has been a major challenge. Namely, if something that is available is not used, then, increasingly (and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » unisys service

Finesse


Finesse is an enterprise resource planning (ERP) system intended to help companies juggle tight deadlines, resource constraints, and rapidly changing customer requirements.The system is designed to accommodate many manufacturing processes, including: engineer-to-order (ETO), configure-to-order (CTO), make-to-order (MTO), assemble-to-order (ATO), make-to-stock (MTS), as well as discrete and repetitive methods. Access to company-wide operating metrics is available anytime, anywhere with browser-based and client-server versions that run concurrently.Finesse allows companies to control many aspects of their projects, including: business development quoting and estimating design and engineering procurement production shipping service warranty trackingSub-systems are also available to support operations such as: field service and installation preventive maintenance return material authorization (RMA) customer relationship management (CRM) time and attendance (T&A) human resources (HR) material capacity and labor resource scheduling and moreSystem-wide controls and alerts help ensure that profit targets are realized and customers receive products when and how they were requested.Finesse is a single-source system—all modules are developed in-house, and third-party application software is unnecessary.

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Tackling the International Supply Chain


Effective supply chain management is vital for global manufacturers' and retailers' success. If TradeBeam GTM blueprint proves successful, the time and money spent managing suppliers to ensure inventory levels are maintained will be optimized

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Service Chain Information will Transform the Total Chain


Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

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Compaq's 8-CPU Intel Servers: the New "Big Iron"


Compaq started shipping its eight-CPU Intel servers, the ProLiant 8000 and 8500, in late August. These are the first true eight-way Intel servers to ship.

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Comarch Field Service Management


Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the following: System comprehensiveness (schedules, work time, skills, resources, spare parts, orders, and service level agreement [SLA] information—all in one single system) Automated tasks-resources matching based on technician calendar availability, skills, location, etc. Utilization of supporting mobile technologies, global positioning system (GPS), and geographical information systems (GISs) Service-oriented architecture (SOA) enabling effortless integration with third-party systems  

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Good Customer Service Is Simple


Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

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IFS Field Service Management Certification Report


IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary.

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

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The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

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A Kinder Unisys Makes Web Users Burn


Unisys has modified its policy on garnering license fees from the use of the .GIF image format.

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Cloud Enablement Service


Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution.

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