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How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

units of measure  size, or conversely, as units of product per one defect. The size is usually measured as lines of code (LOC), function points (FPs), or any other size measure used in the organization. What is important is to select one size and use it for all measurements. Here is the formula to compute a quality rating (QR) for customer satisfaction: QR = (actual defect density – accepted defect density) ÷ accepted defect density If the actual defect density is less than the accepted defect density, then this metric Read More...

Kraft Foods Discovers the True Measure of SAS
Kraft’s brand portfolio contains many of the world’s favorite snack foods, including Oreo, Ritz, DiGiorno and Kool-Aid. Kraft’s challenge: to ensure consistent flavor and appearance by regulating production processes and measuring the flavor, color, aroma, and other attributes of each product. The solution: two new SAS-powered applications featuring SAS/IntrNet. Learn more about how Kraft get more out of its sensory data than ever before.

units of measure  Kraft Foods Discovers the True Measure of SAS Kraft Foods Discovers the True Measure of SAS Source: SAS Document Type: Case Study Description: Kraft’s brand portfolio contains many of the world’s favorite snack foods, including Oreo, Ritz, DiGiorno and Kool-Aid. Kraft’s challenge: to ensure consistent flavor and appearance by regulating production processes and measuring the flavor, color, aroma, and other attributes of each product. The solution: two new SAS-powered applications featuring Read More...
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » units of measure


Results an MTO Manufacturer Can Measure
This case study covers why a sporting goods and apparel manufacturer's selection team chose to purchase and implement the Made2Manage® Enterprise Business System from Made2Manage Systems.

units of measure  Results an MTO Manufacturer Can Measure Results an MTO Manufacturer Can Measure Source: Aptean Document Type: Case Study Description: This case study covers why a sporting goods and apparel manufacturer s selection team chose to purchase and implement the Made2Manage® Enterprise Business System from Made2Manage Systems. Results an MTO Manufacturer Can Measure style= border-width:0px; />   comments powered by Disqus Related Topics:   Enterprise Resource Planning (ERP) Related Industries:   Read More...
New Employee Acculturation: Measure, Engage, and Immerse
Traditional approaches to employee onboarding are often more simplistic than they are successful. Transactional onboarding automates the onboarding process to transition new employees into their new roles, while acculturation onboarding, also known as socialization, quickens the new employee to effectiveness. Learn more about the two onboarding methods, and compare how they can bring you a return on investment (ROI).

units of measure  New Employee Acculturation: Measure, Engage, and Immerse New Employee Acculturation: Measure, Engage, and Immerse Source: Emerald Software Group Document Type: White Paper Description: Traditional approaches to employee onboarding are often more simplistic than they are successful. Transactional onboarding automates the onboarding process to transition new employees into their new roles, while acculturation onboarding, also known as socialization, quickens the new employee to effectiveness. Learn more Read More...
Governance of Federated Business Models
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core functions. This has created challenges in aligning the strategies and activities of all these functions dispersed across the supply chain, each in separate legal entities. The next phase of evolution to emerge is the "dynamic federation", or federated supply chain which is governed differently than both vertical and virtual businesses.

units of measure  to get the business units and internal functions in synch and pulling in the same direction. But a virtual business, which consists of many enterprises, does not have a CEO. Instead, it is governed by a series of relationships between firms, with one party often wielding disproportionate power in the relationship. Each of these peer-to-peer relationships is governed by executive-to-executive dialog, legal contracts, service level agreements, informal understandings, and human interactions at various Read More...
Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software tools that plan, monitor, and control supply chain activities and control them.

units of measure  Brain of Supply Chain System Brain of Supply Chain System Ashfaque Ahmed - August 20, 2005 Read Comments Q. What is the ultimate goal of supply chain management in business? A. To perfectly match the supply side activities of procurement, production planning, distribution planning, production allocation, warehouse planning, inventory planning and so forth with the demand side activities of incoming orders and forecasts so that all demands are met with the least cost. Are today s enterprise resource Read More...
The Anatomy of Retail Sourcing Processes
The most successful retailers are those that continually focus on driving the very best performance from each of their suppliers, and that work collaboratively to improve performance in areas such as on-time delivery, product quality, and regulatory compliance.

units of measure  The Anatomy of Retail Sourcing Processes The Anatomy of Retail Sourcing Processes P.J. Jakovljevic - August 15, 2007 Read Comments The potential benefits of global sourcing and supplier management that have been discussed for retailers in this series so far are not that easily achieved across the board. To recap, these benefits can be seen both at the top line and at the bottom line. At the top line, benefits include growth of private label business, faster time-to-market, better product availability and Read More...
"Best" of the Three CRM Solutions
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small and medium sized enterprise market (SME). Acquiring additional market share is a clear objective when competing in a target market that houses players such as Microsoft CRM, Salesforce.com and the mid-sized Siebel offering. It will be interesting to watch how Best Software will position its new "trio" product lines ACT, ACCPAC, and SalesLogix on the battleground.

units of measure   Best of the Three CRM Solutions Best of the Three CRM Solutions Katarina Novatzki and Kevin Ramesan - August 5, 2004 Read Comments Event Summary The recent product innovations offered by SalesLogix v6.2, along with the acquisition of ACCPAC by the UK-based Sage Group, position the vendor in a wide range of buyer profiles. Best Software, Sage s US-based subsidiary, can now offer to its North American partners the opportunity to provide comprehensive customer relationship management (CRM) solutions Read More...
A Tale of a Few Good SCM Players – Part 1 » The TEC Blog
Discussing Enterprise Software and Selection

units of measure  A Tale of a Few Good SCM Players – Part 1 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about Read More...
Economic Benefits of PLM-enabled Collaboration
Many of today’s product lifecycle management (PLM)-enabling technologies allow complex information to be shared by dispersed teams of people. Product data management (PDM) technology is used to organize and provide access to your intellectual assets. PLM, its collaborative Product Definition management (cPDm) capabilities, and other solutions can help you go beyond asynchronous data sharing. Find out how.

units of measure  final assemblers of the units. Configuration management and change control are two very important functions throughout the design and supply chain in addition to the standard access control and distribution of design and manufacturing data. Finally, the use of PLM to support parts classification promotes the reuse of standard parts and components, thereby reducing inventory and acquisition costs. For the networking industry sub-segment, competition is fierce. Incremental technology improvements are vital, Read More...
The IT Rights of Digistan
The Hague Declaration, recently published by The Digital Standards organization, proposes that all governments adhere to free and open standards for IT activities. Something that strikes me about Digistan's declaration is its basis in the Universal Declaration of Human Rights and not a technical document. The three things The Hague Declaration calls on all governments to do, are as follows

units of measure  The IT Rights of Digistan » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software Read More...

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