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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 upgrade your lifestyle


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

upgrade your lifestyle  be very difficult to upgrade when the vendor comes out with a new release of its software. The fourth factor is the CRM application's ability to integrate, in near real time, with other complex systems, and its adaptability to users' existing infrastructure. It is not at all uncommon to find dozens of systems in the service firm's back offices, all of which have data that needs to be integrated with the new CRM system. Some of these systems can even go back a decade or more. Many of these systems,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

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Managing Your Suppliers as a Resource


Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly adversarial. This article discusses how to manage suppliers as a resource-- defining your needs and then engaging your best suppliers to have them suggest innovative ways to develop new customer-supplier business efficiencies.

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Transform Your Business with Data and Analytics


Harnessing all data and analytics to extract valuable insight sharpens your organization’s competitive edge. This paper presents a five-step approach to identifying, assessing, and deploying big data and analytics that repositions it as a central engine for your business. In the age of big data, this proactive strategy, combined with proper support, guidance and follow-through, can set your business apart in an increasingly crowded marketplace.

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Buying VoIP for Your Business: Best Practices


If you want to endear yourself to your boss, one thing you can do is to suggest cost savings with no loss to the level of service your company currently enjoys. The bigger trick, though—and the one that will make you look like a superstar—is when you can save money but actually provide your company with more than it previously had. Luckily, improvements in technology combined with cheaper costs allow you to do just that. Download this guide to find out how.

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Why Your Organization Needs to Focus On Outbound Content


Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from employee use—and misuse—of communication tools.

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Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW


How can you take your company from being a good company to a great company—and finally to an "intelligent" company?

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Is Your Organization Infested with Office Politics? You Can Still Choose the Right Software


We wrote previously on the jerk effect and how it can sabotage your software selection project. But that's not the only thing that can turn your selection project into a sinkhole (in fact | the list of things that can | is quite long). Office politics can wreck IT projects too. You'll know this if you've ever had to work in a highly politicized workplace. According to Lawrence

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10 Things to Consider When Evaluating Your Mobile Workforce Management Strategy


Your service organization is dynamic and changing, with different growth strategies and mergers and acquisitions in the works, and with many of your technically savvy workers using more than one mobile device to get the job done. But how do you manage your mobile workforce in this past-faced business world? Find out how to balance customer satisfaction with business efficiency and enable continuous improvement and differentiation of your service organization.

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Protect Your Laptops Against Careless Employee Use


Find out more about endpoint security solutions and laptop security in general, in the white paper protect your laptops against careless employee u...

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