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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 upgrade your lifestyle


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

upgrade your lifestyle  be very difficult to upgrade when the vendor comes out with a new release of its software. The fourth factor is the CRM application's ability to integrate, in near real time, with other complex systems, and its adaptability to users' existing infrastructure. It is not at all uncommon to find dozens of systems in the service firm's back offices, all of which have data that needs to be integrated with the new CRM system. Some of these systems can even go back a decade or more. Many of these systems,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

upgrade your lifestyle  she does to constantly upgrade their service. As she said, We have salespeople who have developed such a relationship and rapport with our customers that if they left we would lose some of those customers. Can something like this be said of the large chain experience? John Clarke (John's Journey) believes so strongly in customer service that his employees answer the phone by saying, The friendliest store in town. He said, If you say something often enough, the more apt you are to do it. And Mike Read More

CRM Your Salespeople Will Love


Simply visit TEC's CRM evaluation center to compare a new generation of CRM solutions based on your company's special requirements: your budget, in...

upgrade your lifestyle  Your Salespeople Will Love You know the promise: giant revenue increases; huge cost savings; and sales win rates through the roof. But you also know the reality: frustrated salespeople working around the system instead of with it. If you feel the promise of customer relationship management (CRM) has never been realized, you're not alone. But times have changed. Gone are the days of cumbersome, user-unfriendly interfaces that made salespeople feel like data entry clerks. Today, you can get a CRM system Read More

Increase Your Talent IQ: Stop Guessing and Start Making Smarter Decisions about Your Workforce


How much insight do companies truly have into their workforce? Too many organizations rely on assumptions versus facts when it comes to talent. Others simply have no reliable means of gaining better data and insight into the fitness and capabilities of their people.

upgrade your lifestyle  Your Talent IQ: Stop Guessing and Start Making Smarter Decisions about Your Workforce How much insight do companies truly have into their workforce? Too many organizations rely on assumptions versus facts when it comes to talent. Others simply have no reliable means of gaining better data and insight into the fitness and capabilities of their people. Read More

Incorporating Reporting into Your Software: Should You Buy or Build?


In the race to market for your application every second counts. But there’s one key component to your program that, like many software developers, you’ve put off until the end. Your application works great, but you need a report writer. This white paper addresses the key considerations you need to weigh in deciding whether you should buy a reporting tool or build your own.

upgrade your lifestyle  Reporting into Your Software: Should You Buy or Build? In the race to market for your application every second counts. But there’s one key component to your program that, like many software developers, you’ve put off until the end. Your application works great, but you need a report writer. This white paper addresses the key considerations you need to weigh in deciding whether you should buy a reporting tool or build your own. Read More

Get Your Sales Team Going with Mobile CRM


As you'll discover in the executive brief. get your sales teams going with mobile crm, mobile CRM lets your sales reps perform more of the activiti...

upgrade your lifestyle  Your Sales Team Going with Mobile CRM Are your field salespeople performing at peak ability? Are they connected and ready to do the things that bring in sales anytime and anywhere? Wouldn't it be a worthwhile objective to get your salespeople booking more face time with clients, and winning more business in less time? It's all possible, if you equip your salespeople with mobile CRM. As you'll discover in the executive brief Get Your Sales Teams Going with Mobile CRM , mobile CRM lets your sales reps Read More

Why your ERP Solution must have Integrated Business Process Modeling!


Unfortunately, many enterprise resource planning (ERP) solutions are “hard wired” to naturally flow with someone else’s assumptions about how your enterprise works. If an ERP system doesn’t suit the needs of your business you will find yourself looking for a new ERP solution sooner. By following some practical suggestions, you can chart a winning course in selecting your next generation of integrated enterprise application and deployment platform solution.

upgrade your lifestyle  your ERP Solution must have Integrated Business Process Modeling! Unfortunately, many enterprise resource planning (ERP) solutions are “hard wired” to naturally flow with someone else’s assumptions about how your enterprise works. If an ERP system doesn’t suit the needs of your business you will find yourself looking for a new ERP solution sooner. By following some practical suggestions, you can chart a winning course in selecting your next generation of integrated enterprise application and Read More

How to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance


Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more.

upgrade your lifestyle  to Ensure Your Organization Is Ready for E-discovery: Your Road Map to Compliance Unfortunately, electronic documents are rarely categorized based on records management standards or retention policies. Organizations facing numerous claims, litigations, government investigations, or audits realize that identifying, locating, and reviewing electronic data is time-consuming and costly. A solution that helps archive and search for your vital electronic data can also ease your efforts to comply. Learn more. Read More

10 Golden Rules for Building out Your Network Infrastructure


When it’s time to expand your business network, you must consider the current and future needs of your organization and assess the technologies that will provide the best performance for mission-critical applications. This checklist offers 10 rules for building a network that will reliably support your business as it grows.

upgrade your lifestyle  Golden Rules for Building out Your Network Infrastructure When it’s time to expand your business network, you must consider the current and future needs of your organization and assess the technologies that will provide the best performance for mission-critical applications. This checklist offers 10 rules for building a network that will reliably support your business as it grows. Read More

Why Your Organization Needs to Focus On Outbound Content


Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from employee use—and misuse—of communication tools.

upgrade your lifestyle  Your Organization Needs to Focus On Outbound Content Electronic communication tools can provide enormous benefits for your employees, as well as distinct competitive advantages. However, they also carry the risk that employees might communicate in ways that violate corporate policies, various statutes, or best practices. Find out about the key steps you should take to mitigate the risks you face from employee use—and misuse—of communication tools. Read More

Accelerate Your Sales Performance: Seven Tips to Success


Cold calling is one of the best prospecting tools you can have in your arsenal. In this paper, you’ll learn best practices to prepare for a call, how to efficiently organize your sales team, tips on how to make a connection every time, and why the phone beats e-mail. You’ll also get great tools to measure yourself and stay organized and a list of external resources for further study.

upgrade your lifestyle  Your Sales Performance: Seven Tips to Success Cold calling is one of the best prospecting tools you can have in your arsenal. In this paper, you’ll learn best practices to prepare for a call, how to efficiently organize your sales team, tips on how to make a connection every time, and why the phone beats e-mail. You’ll also get great tools to measure yourself and stay organized and a list of external resources for further study. Read More

10 Warning Signs that Your ERP System Is Killing Your Business


Today’s manufacturers face rising costs, increased competition, and changing customer requirements. If their enterprise resource planning (ERP) solutions are not up to par, these companies face dizzying levels of complexity, duplicated effort, and poor product quality and customer service. Learn how to tell whether your ERP system is killing your business, and how a new approach to business systems can help you thrive.

upgrade your lifestyle  disk space, hardware, etc. Upgrades take time to plan and to execute. You're in trouble if the business has to be 'down' for a period of time to do the conversion. 8. Trading partners can't easily interact with the system. In today's manufacturing sector, the value stream is increasingly interconnected. More just-in-time replenishment is being done, and suppliers need easy access to your orders and inventory levels. Do your suppliers need to load special software to connect? Can they quickly and easily Read More

Managing Mobile Phones in Your Company


InIntegrating Mobile Phones with Your Business Phone System, you'll learn how to...

upgrade your lifestyle  Mobile Phones in Your Company Managing Mobile Phones in Your Company Employees can and will use their mobile phones for business purposes. This may be good for your company—but how do you manage these maverick sources of corporate communication? In Integrating Mobile Phones with Your Business Phone System , you'll learn how to forward incoming calls to your employees' cell phones route employees' mobile calls through your company's PBX give your employees access to advanced IP PBX features via Read More

Is Your Organization Infested with Office Politics? You Can Still Choose the Right Software


We wrote previously on the jerk effect and how it can sabotage your software selection project. But that's not the only thing that can turn your selection project into a sinkhole (in fact | the list of things that can | is quite long). Office politics can wreck IT projects too. You'll know this if you've ever had to work in a highly politicized workplace. According to Lawrence

upgrade your lifestyle  Your Organization Infested with Office Politics? You Can Still Choose the Right Software We wrote previously on the jerk effect and how it can sabotage your software selection project. But that's not the only thing that can turn your selection project into a sinkhole ( in fact  | the list of things that can | is quite long ). Office politics can wreck IT projects too. You'll know this if you've ever had to work in a highly politicized workplace. According to Lawrence B. MacGregor Serven's book The End Read More

How to Survive a Software Selection Project When Your Boss Is a Sociopath


Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello, your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic

upgrade your lifestyle  to Survive a Software Selection Project When Your Boss Is a Sociopath Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the position of having to defend your boss when talking to colleagues? Hello , your boss might be a sociopath. This may or may not be news to you. Time for a quick quiz. I am going to refer to your boss as “he,” but sociopathic tendencies are an equal-opportunity Read More