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Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

upstream crm relationship management  in addition to managing upstream suppliers, and in some cases, downstream dealers and distributors, managing partners who provide technicians, maintenance and repair, or logistics services only adds to the challenge. Needless to say, visibility into partner operations is often critical to successful service delivery. In its Service Lifecycle Management (SLM) pitch, Servigistics  (formerly Strategic Service Management [SSM]) points out a dozen or so major differences between the manufacturing SCM and Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » upstream crm relationship management


To Have or Not to Have Supply Chain Software: Can the Riddle Be Solved?
In a previous blog post, I discussed two approaches to bringing down the overall cost of your supply chain (by using either cost-cutting or -reducing methods

upstream crm relationship management  organizations. By sharing information upstream and downstream, SCM solutions can give all parties involved a better picture of what’s happening so no gaps will be found in the processes. Because of SCM’s ability to enable collaboration along the entire supply chain, all key information regarding changes to a customer order or demand will be communicated more effectively, giving all parties involved a better plan of action for inventory management, logistics planning, and cash flow management. As Read More...
What’s Happening on Your Shop Floor?
While many ERP software companies claim to support manufacturing companies, their solutions do little more than accounting, order entry, and other office tasks.

upstream crm relationship management  containers, providing both an upstream and downstream trace, even in complex assembly and manufacturing environments. This is ideal for tracking down and isolating all parts created from a defective lot or tracking down exactly who/what/when/where a defective part was produced. This module is used extensively in the automotive industries where traceability is critical. Advanced Technologies Other advanced technologies for shop floor control include integrated bar code printing and reading capability for Read More...
TEC Research Analyst Roundtable: Predictions for 2011
It’s that time of year again for TEC’s analysts to polish their crystal balls and spread their tarot cards to gaze on the future of enterprise software for 2011

upstream crm relationship management  be extended to multi-echelon upstream supply chains inventory optimization (IO). Finally, it will be interesting to watch Microsoft in 2011, since it finally (and strangely) looks like an underdog vs. Google, Facebook, Apple, and Salesforce.com. It will also be interesting to watch how Oracle, IBM, HP, Dell, and SAP will also position themselves along the lines of major infrastructure (platform) providers. Your Predictions Are the TEC analysts far off the mark? What do you think is the trend to watch Read More...
abas-USA and Atlatl SRP Software Announce Partnership
Atlatl Software, maker of product sales configuration software and pioneer in sales resource planning (SRP) software, and abas-USA, a provider of mid-market

upstream crm relationship management  adds value in the upstream sales and order entry process and abas-USA does the same for downstream manufacturing. Together we provide a substantial competitive advantage—top line growth and bottom line savings for manufacturers of complex, configurable products, said Rob Honeycutt, Atlatl CEO.   It’s not too late to check out abas ERP at the Vendor Shootout for ERP in Atlanta of February 19-20. The one of a kind industry event let’s you see abas ERP and other top ERP solutions head to head. Get Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

upstream crm relationship management  wfm software,workforce management,workforce management software,workforce management solutions,workforce,workforce management systems,work force,workforce management system,workforce management definition,employee management,what is workforce management,workforce management company,strategic workforce management,work force management,workforce managment Read More...
EMC Documentum: A Brief on Its Content Management Offerings in 2012
The EMC Documentum family of products covers a range of content management, case management, and governance applications, and plays to current shifts across the

upstream crm relationship management  content management system,content management software,cms,web content management,web content management system,web content management systems,best web content management system,content management system web,web content management tools,web content management system comparison,web based content management systems,web based content management system,what is web content management,web content management tool,web page content management Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

upstream crm relationship management  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More...
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

upstream crm relationship management  human resources,HR,EIM,EIM systems,ICM,enterprise incentive management,incentive compensation management,predictive analysis,testing and modeling,compensation results Read More...
Document Management and Digital Asset Management Is There a Difference and What Might It Be?
As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite

upstream crm relationship management  document management,content,on-line,digital,asset DAM,DM,digital asset management,content management Read More...
Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

upstream crm relationship management  warehouse management solution,WMS,consolidation,inventory,enterprise resource planning,yard management system,YMS,transportation management system,TMS,supply chain execution,SCE,distribution center Read More...
Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

upstream crm relationship management   Read More...
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

upstream crm relationship management  cycle,information,Exact,VCM,supply,management Read More...
Alfanar IT Solutions-Enterprise Content Management
Alfanar IT, an information technology company operating in Saudi Arabia since 1995, in partnership with OpenText is providing enterprise content management (ECM

upstream crm relationship management  enterprise content management,enterprise content management system,enterprise content management software,enterprise content management systems,enterprise content management solutions,magic quadrant for enterprise content management,enterprise content management ecm,enterprise content management strategy,open source enterprise content management,enterprise content management magic quadrant,enterprise content management services,what is enterprise content management,enterprise content management open source,enterprise content management vendors,enterprise content management products Read More...

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