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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 use cases xrm


Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

use cases xrm  Microsoft is attempting to use xRM to broaden its potential customer base for Dynamics CRM and appeal more to the  independent software vendors (ISV s),  value-added resellers (VAR s),  system integrators , and internal IT organizations. By being able to use a  common and shared infrastructure, licenses, and resources (in a “one license, many applications” or application platform agreement [APA] manner ), Microsoft’s customers and partners are beginning to develop such LOB applications. More

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Learning Management Suite (LMS)

These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to manage both classroom and on-line learning. They do not normally include content creation or management tools but may in some cases. Some LMSs may manage just classroom or just e-learning rather than both. Some LMSs may also include content authoring and managment and virtual classrooms. Learning content management systems (LCMS) emphasize the management of content for courses/training/learning. In most cases, they include content authoring tools. In some cases, they may also include some of the features of LMSs. Content authoring tools are often provided as part of an LCMS. They may also be stand-alone products. Virtual classrooms (web conferencing tools) normally are separate third party offerings but may be included as part of a suite of tools. Suites of tools include features of at least two or more of the above categories. While some companies offer just LMS or LCMS systems others offer suites of products, which provide all or most of the features of the other tools. Suites combine several capabilities of learning management--usually two or more of the following: learning management, classroom training management, e-learning management, custom content creation, learning content management, learning object repositories, or virtual classrooms.  

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Documents related to » use cases xrm

The Lesser-Known (Social) Facts about Microsoft Dynamics CRM


With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

use cases xrm  note that many customers use Microsoft Dynamics CRM and SharePoint in tandem, partly due to SharePoint’s Web site and portal capabilities.   Meet the 2011 Release In early 2011, Microsoft brought significant innovation and value to its customers with the launch of Microsoft Dynamics CRM 2011 worldwide. This was another significant milestone for the Microsoft Dynamics CRM program, which has been delivering innovative products to customers since early 2002 and significantly impacting the market, in the Read More

How to Use a Network Appliance SAN for Server and Storage Consolidation


If you’re dealing with increasing demands on your server storage by adding servers one at a time, the number of servers is growing hand in hand with management complexity, while stretching your IT budget. Make sure your data assets are covered—find out how server and storage consolidation storage systems can simplify storage management, increase flexibility, and advance data protection and disaster recovery.

use cases xrm  to Use a Network Appliance SAN for Server and Storage Consolidation How to Use a Network Appliance SAN for Server and Storage Consolidation If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Our storage systems offer unmatched business agility, superior application uptime, simplicity of management, and breakthrough value for your enterprise. Source : NetApp (Network Appliance) Resources Related to Network Appliance SAN for Server and Read More

Teloquent To e.t.: Now You Can Call Or Use The Web


Teloquent introduced a new release of its software to integrate phone and web-based customer service.

use cases xrm  You Can Call Or Use The Web Teloquent To e.t.: Now You Can Call Or Use The Web D. Geller - April 21st, 2000 Event Summary Teloquent Communications Corporation has its roots in telephony, as an enabler of call centers. Their Web ContactServer 2.1 integrates traditional telephone routing with Web-based customer service tools to provide a consistent experience for both customers and agents. Customers browsing a website are given multiple options for seeking assistance, including requesting immediate callback Read More

3 Key VoIP Phone System Features and How to Use Them Effectively


Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony.

use cases xrm  Features and How to Use Them Effectively Telephony is changing as internet protocol (IP)-based phone systems take hold. An IP phone system can deliver calls over the network as clearly and reliably as the public switched telephone network (PSTN), and more and more companies are even choosing a hosted or cloud-based voice over IP (VOIP) solution over an installed system. Discover three key VoIP features that can help you take advantage of IP telephony. Read More

Protect Your Laptops Against Careless Employee Use


Find out more about endpoint security solutions and laptop security in general, in the white paper protect your laptops against careless employee u...

use cases xrm  Laptops Against Careless Employee Use Laptop theft and data breaches are on the rise. But did you know that your company's laptops can be protected even if your employees are careless or negligent? It's true—an endpoint security solution can protect the integrity of information in laptops without requiring the involvement of the laptop user. The laptop is set to protect itself , and it allows for sensitive data to be deleted remotely. What's more, the system can even help recover laptops if they are s Read More

How to Exceed Customer Expectations While Reducing Costs: Exploring the Use of Proactive Notifications


Information and data are ever present. So how can you harvest this data to your advantage to provide exceptional customer service and beat the high expectations that are set as a result of our own consumer lives? Proactive notifications allow companies not only to have a competitive edge through better customer service, but also create greater efficiencies within their organization.

use cases xrm  Reducing Costs: Exploring the Use of Proactive Notifications Information and data are ever present. So how can you harvest this data to your advantage to provide exceptional customer service and beat the high expectations that are set as a result of our own consumer lives? Proactive notifications allow companies not only to have a competitive edge through better customer service, but also create greater efficiencies within their organization. Read More

The Steel Manufacturing Industry: What Use Is an ERP System, Anyway?


TEC regularly works with companies to identify the right software vendors for their industry and particular needs. I’m going to provide you with information about ERP systems and how they relate to steel industry requirements (note: you can always consult our Vendor Showcase to find out more about specific software vendors). An ERP system is typically considered to be a company’s IT

use cases xrm  Steel Manufacturing Industry: What Use Is an ERP System, Anyway? TEC regularly works with companies to identify the right software vendors for their industry and particular needs. I’m going to provide you with information about ERP systems and how they relate to steel industry requirements (note: you can always consult our Vendor Showcase to find out more about specific software vendors). An ERP system is typically considered to be a company’s IT data backbone application, and helps integrate Read More

Data Center Projects: Advantages of Using a Reference Design


It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and shorten the planning and implementation process and reduce downtime risks once up and running. In this paper reference designs are defined and their benefits are explained.

use cases xrm  a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and shorten the planning and implementation process and reduce downtime risks once up and running. In this paper reference designs are defined and th Read More

Big Data Analytics: Profiling the Use of Analytical Platforms in User Organizations


While terabytes used to be synonymous with big data warehouses, now it’s petabytes, and the rate of growth in data volumes continues to escalate as organizations seek to store and analyze greater levels of transaction details, as well as Web- and machine-generated data, to gain a better understanding of customer behavior and drivers. This report examines the rise of "big data" and the use of analytics to mine that data.

use cases xrm  Data Analytics: Profiling the Use of Analytical Platforms in User Organizations While terabytes used to be synonymous with big data warehouses, now it’s petabytes, and the rate of growth in data volumes continues to escalate as organizations seek to store and analyze greater levels of transaction details, as well as Web- and machine-generated data, to gain a better understanding of customer behavior and drivers. This report examines the rise of big data and the use of analytics to mine that data. Read More

How Manufacturers Can Use Project ERP to Weather Tough Times


Everything manufacturing executives thought they knew about project management and operations management is changing. Now, project managers may be connecting elements of an ongoing enterprise with a project in order to achieve certain defined goals, or use projects in a recurring way. Discover the many benefits manufacturers can realize by adopting a management-by-project approach with project-centric ERP software.

use cases xrm  Manufacturers Can Use Project ERP to Weather Tough Times Everything manufacturing executives thought they knew about project management and operations management is changing. Now, project managers may be connecting elements of an ongoing enterprise with a project in order to achieve certain defined goals, or use projects in a recurring way. Discover the many benefits manufacturers can realize by adopting a management-by-project approach with project-centric ERP software. Read More

How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market


Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client loyalty. Find out how.

use cases xrm  to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client Read More

4 Ways Sales and Marketing Should Use Training to Drive Revenue


This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals.

use cases xrm  Sales and Marketing Should Use Training to Drive Revenue This executive report presents findings from SumTotal’s Training and Information Sharing survey of sales and marketing professionals. Read More

Think Twice Before You Sign Anything Again: 12 Business Cases for Digital Signatures


Of all the business operations we fulfill every day, signature requests seem so ordinary we rarely give them a second thought. Yet it’s precisely because they are common that they impose so many costs, obstructions, and delays. Research shows that 80% of all business processes rely on forms, and most of these need to be signed, initiating an expensive “cost cascade.” Learn how you can realize measurable benefits to your top- and bottom-line operations through implementing a digital signature solution with this white paper.

use cases xrm  thought. Yet it’s precisely because they are common that they impose so many costs, obstructions, and delays. Research shows that 80% of all business processes rely on forms, and most of these need to be signed, initiating an expensive “cost cascade.” Learn how you can realize measurable benefits to your top- and bottom-line operations through implementing a digital signature solution with this white paper. Read More

3 Key ERP Features and How to Use Them Effectively


Depending on the size and type of your business, your enterprise resource planning (ERP) solution may touch every department from accounting to warehouse management (WM). That can make it difficult to select the right solution for your company. But there are three critical modules an ERP system must have in order to deliver basic ERP benefits to any company, regardless of size or industry. Find out what they are.

use cases xrm  Features and How to Use Them Effectively Depending on the size and type of your business, your enterprise resource planning (ERP) solution may touch every department from accounting to warehouse management (WM). That can make it difficult to select the right solution for your company. But there are three critical modules an ERP system must have in order to deliver basic ERP benefits to any company, regardless of size or industry. Find out what they are. BEGINLYX� Read More