The concepts of return on investment (ROI) and total cost of ownership (TCO) have been used for decades in enterprise evaluations of IT investments, including enterprise resource planning (ERP) systems. However, with the emergence of important new technological advances, executives are now expanding these traditional formulas to account for new opportunities. Learn more about their new methods for measuring ERP value.
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business processes and innovation. Use of the total cost of ownership (TCO) metric will diminish because it ignores the opportunities afforded by increased flexibility, agility, process innovation and process reuse. Methodology BusinessWeek Research Services (BWRS) launched a research program in early 2008 to determine the views of C-level executives-CEOs, CFOs, COOs, CIOs-at large and midsize companies on how to calculate the value of ERP investments, especially given new technologies such as SOA,