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The Impact of Demand-Driven Technology in the SCM Market: IBS
The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex and expensive business software

use of crm in china  majority of companies still use traditional MRP. For an in-depth discussion see Demand-Driven versus Traditional MRP Planning . Professor Anders Segerstedt from the Swedish Lule University of Technology has developed an alternative to MRP that makes demand-driven manufacturing a reality. IBS is one of the few companies to incorporate his ideas of cover-time planning (CTP), into its business software applications. CTP has been a part of the IBS demand-driven manufacturing solution since the mid-1990s. CTP Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » use of crm in china


chinadotcom In The
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the

use of crm in china  valuable product feedback and use it to influence technology direction and enhancements. Ross introduced its Internet Application Framework , a Microsoft.NET -based platform that promises to simplify deployment, software maintenance, and integration of applications inside the company and across the supply chain. Ross announced iRenaissance Validator for pharmaceutical and biotechnology companies in manufacturing or clinical trials. Validator is designed to clearly define and thoroughly document each step Read More
Retalix Strives for Leadership in Retail Food Segment
Retalix, a supply chain software provider is positioning itself to be a segment pack leader through vendor positioning, vertical differentiation, and horizontal

use of crm in china  enable new prospects to use this suite of solutions in an integrated fashion, is yet to be done, but once complete, this expanded functionality will be considerable in meeting the needs of the sector. Taking a broad-brush view, there are key differentiators that Retalix' applications have over the competition, which includes IBM , NCR , and Nixdorf in grocery; Radiant Systems and Verifone in c-Store; JDA , Oracle/Retek , and SAP in headquarters operations; and Manhattan Associates and SSA Global/EXE in Read More
Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel

use of crm in china  can still integrate or use interchangeably MBS' Great Plains, Solomon, Axapta, and Navision product lines. Thus, while MBS gets distracted by its efforts to provide a clear and concise product roadmap for partners and prospects, as to neutralize significant overlaps in the applications and a hefty cost to maintain and enhance the products, other vendors will have been using that time to perfect their functional differentiations. Many competitors have already come up with their products' Outlook Read More
Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its

use of crm in china  are thereby forced to use new terminology to avoid association with the now discarded idea of CRM. This is a sad state of affairs for CRM advocates, and is an indictment of the industry for poisoning the pond. For example, what does being customer-centric really mean? How do you define loyalty? Which metrics would measure whether the organization possesses these attributes or at what level? For the purposes of this paper, CRM will be defined as follows: CRM is an operational strategy that commits the Read More
Top 10 Features Small and Medium Businesses Should Seek in a CRM Solution
Once thought of as only relevant for enterprises, customer relationship management (CRM) technology is increasingly being used by small and medium businesses

use of crm in china  technology is increasingly being used by small and medium businesses across industries. So, as you evaluate your options, you need to determine which solution will best meet your organization's marketing, sales, and business needs in the present and as it grows. Read about the top 10 features small and medium businesses should look for in a CRM solution. Read More
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with

use of crm in china  Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success. Read More
Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program
As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software

use of crm in china  Your finance department can use it for efficient management of the general ledger, accounts receivable and payable, cash management, and other functions. Controlling Properly closing the books at the end of the fiscal year - dependably, accurately, and consistently - is a challenge heightened by the possibility of mergers and acquisitions, organizational restructuring, employee mobility, and changing local, regional, or national reporting requirements. Trade companies must adhere to internal guidelines Read More
Metadata Standards in the Marketplace - Why Do I Care? (And Where Does Godzilla Fit In?)
Metadata (“data about data”) is essential for data warehousing. Metadata standards allow different products to interact. Without standards, different vendors

use of crm in china  a single database, the use of metadata is as natural as swimming is to a fish - and just as invisible as the water. However, when dealing with heterogeneous environments, things get much more opaque. As one TEC analyst put it, once you've begun building and maintaining a data warehouse, metadata problems begin to surface like Godzilla lurching out of Tokyo harbor. Metadata becomes important in a data warehousing context because the value of a data warehouse derives from the possibility of having Read More
CRM: Past, Present, and Future
Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service

use of crm in china  to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

use of crm in china  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More
Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy
Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely

use of crm in china  When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely will gain a competitive advantage and even prosper during hard times. Achieving financial results hinges on finding a product lifecycle management (PLM) solution that delivers business benefits not only in the short-term but also long into the Read More
Microsoft Throws in the Towel in the Instant Messaging Wars
REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s

use of crm in china  Instant Messaging, and currently use Microsoft's implementation, you cannot communicate with AOL or Netscape IM users. If you want to maximize your IM capabilities, run both systems in parallel. In order to do this you will need to download AOL's IM application from either site listed in the preceding paragraph. Instant Messaging is here, and here to stay. AOL will gain market share in IM users and in turn, will realize increased sales from their site (probability 90%) While Microsoft has stopped Read More
Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

use of crm in china  CRM: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

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