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A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

use of crm relationship management in china  depot, thus maximizing the use of repairable parts and bolstering service margins. For their part, planners will have real-time visibility into current repair yield rates to optimize the mix of new and repaired parts in their stocking plan, and contracted service levels are exceeded. Servigistics touts a case of a company achieving 100 percent revenue growth in services in 3 years with only a 20 percent increase in inventory with the use of the Logistics & Repair Operations bundle. Other SLM Bundles At Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » use of crm relationship management in china


The Impact of Demand-Driven Technology in the SCM Market: IBS
The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex and expensive business software

use of crm relationship management in china  majority of companies still use traditional MRP. For an in-depth discussion see Demand-Driven versus Traditional MRP Planning . Professor Anders Segerstedt from the Swedish Lule University of Technology has developed an alternative to MRP that makes demand-driven manufacturing a reality. IBS is one of the few companies to incorporate his ideas of cover-time planning (CTP), into its business software applications. CTP has been a part of the IBS demand-driven manufacturing solution since the mid-1990s. CTP Read More...
Retalix Strives for Leadership in Retail Food Segment
Retalix, a supply chain software provider is positioning itself to be a segment pack leader through vendor positioning, vertical differentiation, and horizontal

use of crm relationship management in china  enable new prospects to use this suite of solutions in an integrated fashion, is yet to be done, but once complete, this expanded functionality will be considerable in meeting the needs of the sector. Taking a broad-brush view, there are key differentiators that Retalix' applications have over the competition, which includes IBM , NCR , and Nixdorf in grocery; Radiant Systems and Verifone in c-Store; JDA , Oracle/Retek , and SAP in headquarters operations; and Manhattan Associates and SSA Global/EXE in Read More...
Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

use of crm relationship management in china  and mobile learning. The use of social tools has resulted in a slew of Social Learning capabilities such as managing skills, certifications, formal learning (courses and curriculums), informal learning, intelligent recommendations, social bookmarking, and social video channels. At the same conference, Saba announced the acquisition of the visual organizational planning software provider HumanConcepts , a company with about 100 employees and 500 customers (some of whom were also customers of Saba). Read More...
Difficult Conversations: Discussing CRM with Your CEO Part Two: Elements of the Discussion
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its

use of crm relationship management in china  are thereby forced to use new terminology to avoid association with the now discarded idea of CRM. This is a sad state of affairs for CRM advocates, and is an indictment of the industry for poisoning the pond. For example, what does being customer-centric really mean? How do you define loyalty? Which metrics would measure whether the organization possesses these attributes or at what level? For the purposes of this paper, CRM will be defined as follows: CRM is an operational strategy that commits the Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

use of crm relationship management in china   Read More...
SAP In-memory Appliance (SAP HANA): The Next Wave of SAP In-memory Computing Technology
Download this datasheet to get a rundown of SAP HANA's functionality and the benefits it can provide for your business.

use of crm relationship management in china  In-memory Appliance (SAP HANA): The Next Wave of SAP In-memory Computing Technology Download this datasheet to get a rundown of SAP HANA's functionality and the benefits it can provide for your business. Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

use of crm relationship management in china  about the different approaches used n portfolio management. Read More...
Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program
As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software

use of crm relationship management in china  Your finance department can use it for efficient management of the general ledger, accounts receivable and payable, cash management, and other functions. Controlling Properly closing the books at the end of the fiscal year - dependably, accurately, and consistently - is a challenge heightened by the possibility of mergers and acquisitions, organizational restructuring, employee mobility, and changing local, regional, or national reporting requirements. Trade companies must adhere to internal guidelines Read More...
Why Demandware Is Out in Front in the Digital Commerce Sector
Whether you call it e-commerce, e-retailing, digital commerce, or something else entirely, there is a veritable revolution going on in the internet commerce

use of crm relationship management in china  focus, then, on the use of store kiosks. While the progress of technology has now advanced the discussion to include current technologies like tablets and other handhelds, kiosks are still part of the conversation. Staples, for example, in its most recent quarterly call , talked about its plan, as part of its omni-channel strategy, to expand the use of in-store kiosks in an endless aisle customer experience initiative. One of Staples' first omni-channel stores has just recently opened in Norwood, Read More...
How to Sell Management on a New ERP System
How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

use of crm relationship management in china  That's information you can use to make a convincing business case—whether you're upgrading a legacy ERP system or planning your first deployment. Download How to Sell Management on a New ERP System today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2012 Read More...
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

use of crm relationship management in china  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...

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