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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 used business phone systems


SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

used business phone systems  the two most commonly used applications that ensue from CTI technology are: Browser-based system administration - Web interface that allows users to customize their PBX setup (configuring the actions of auto attendant, for example) Soft phone support - allows users to make and receive calls on their computers Interactive Voice Response(IVR) - a software application that enables users to input information by voice or to enter data using keypads Unified messaging - a single messaging infrastructure

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Oracle E-Business Suite (12.1) for Process ERP Systems Certification Report


Oracle E-Business Suite (12.1) is now TEC Certified for online comparison of process manufacturing enterprise resource planning (ERP) systems in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

used business phone systems  Suite can be successfully used by a business of any size—however, the software reaches its highest potential when it is used in midsized businesses and in large and multinational organizations with a wide geographical presence and a significant number of employees. Being a global IT organization and the developer of one of the most extensive ERP products on the market, Oracle inarguably has all the necessary resources to develop and maintain the product, and in-depth knowledge of vertical industries Read More

Smaller Vendors Can Still Provide Relevant Business Systems Part Two: Market Impact


ERP and other enterprise applications products will thus demonstrate deep industry functionality and tight integration with best-of-breed 'bolt-on' products in a particular vertical, which also means adding sector-specific, fine-grained capabilities.

used business phone systems  type of manufacturing process used for large, often unique, items or structures that require a custom design capability (ETO). This type of process is highly flexible and can cope with a broad range of product designs and design changes As already stated in TEC's earlier research article ERP Systems and the ETO Manufacturing Market , a vast majority of manufacturing-oriented ERP systems have been largely amenable to repetitive, volume-based manufacturing environments that rely on the movement of Read More

Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

used business phone systems  modules that can be used with SAP Business One, and targets existing SAP customers as well as new customers. The extended functionality provided by Navigator allows it to address the needs of companies that do more than distribution and light manufacturing (the sweet spot of SAP Business One). From a sales perspective, Navigator's main goal is to sell packages consisting of SAP Business One and the modules Navigator has created. It can also provide customers with SAP Business One only, or sell modules to Read More

Business Case - J.E. Mondou


Learn how JE Mondou Ltd., a 33-store, Montreal-based pet food and accessory chain updated its retail IT system with a cost-effective, end-to-end ERP solution from Microsoft.

used business phone systems  decisions and tasks. I used to take half a day just to assemble the raw data, then I had to add up the inventory levels for every product from all 33 stores. Other managers endured similar frustrations. Even so, the J.E. Mondou business model had produced highly successful and easily replicable stores. But if we couldn't get certain information from our closed database about existing stores, how could we add more? asks Bazinet. Retail is tough today. If our competition has punctual information, we Read More

2011 Trends Report: Business Intelligence (BI)


The current economic environment is marked by more frequent changes than in the past. It’s no wonder that more businesses are looking to business intelligence (BI) software to identify and analyze business data to speed responses to these changes. So, what changes are ahead for BI? In this guide, experts Bill Cabiro, David Crandall, Wayne Kernochan, Kirsty Lee, Clarice Lin and Shawn Rogers share their predictions for BI.

used business phone systems  Trends Report: Business Intelligence (BI) The current economic environment is marked by more frequent changes than in the past. It’s no wonder that more businesses are looking to business intelligence (BI) software to identify and analyze business data to speed responses to these changes. So, what changes are ahead for BI? In this guide, experts Bill Cabiro, David Crandall, Wayne Kernochan, Kirsty Lee, Clarice Lin and Shawn Rogers share their predictions for BI. Read More

Crossing the Chasm between IT and Business Teams with New Approaches to Business Intelligence


For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be. Often, skilled IT workers get stuck in low-level reporting roles, while business workers can’t access and analyze information fast enough to make strategic decisions. This discussion with an industry technologist offers some ideas for bridging the IT/business gap.

used business phone systems  the Chasm between IT and Business Teams with New Approaches to Business Intelligence For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be. Often, skilled IT workers get stuck in low-level reporting roles, while business workers can’t access and analyze information fast enough to make strategic decisions. This discussion with an industry technologist offers some ideas for bridging the Read More

The Business Value of Enterprise Business Intelligence


While BI continues to be closely aligned with sales analysis and reporting, more companies are evolving in their use of it to not only understand, predict and influence the behavior of their customers, but to plan, evaluate and monitor their supply chains. The ultimate goal: to drive performance improvements across their businesses. This paper focuses on the influence of Enterprise BI on manufacturing and distribution organizations.

used business phone systems  Business Value of Enterprise Business Intelligence While BI continues to be closely aligned with sales analysis and reporting, more companies are evolving in their use of it to not only understand, predict and influence the behavior of their customers, but to plan, evaluate and monitor their supply chains. The ultimate goal: to drive performance improvements across their businesses. This paper focuses on the influence of Enterprise BI on manufacturing and distribution organizations. Read More

SAP BusinessObjects Edge Business Intelligence: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

used business phone systems  BusinessObjects Edge Business Intelligence: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data Read More

Keeping Cash Flow in Focus While Driving Business Performance


One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more now.

used business phone systems  Cash Flow in Focus While Driving Business Performance One of the most basic business axioms, held dear by all firms but especially small companies, is that cash flow is king. Customer payments are essential for fueling all other business activity, from staff salaries, to raw materials, to rent. Growing firms need to be especially attentive to cash flow because sales increases typically require new investments associated with product or service production before payments are received. Learn more Read More

SumTotal Systems


SumTotal Systems, Inc., a Skillsoft Company, is a global provider of strategic human capital management (HCM) solutions that give organizations a visibility to help make more-informed business decisions and accelerate growth. The company offers customers of all sizes and in all industries flexibility and choice with multiple purchase, configuration, and deployment options.

used business phone systems  Systems SumTotal Systems, Inc., a Skillsoft Company, is a global provider of strategic human capital management (HCM) solutions that give organizations a visibility to help make more-informed business decisions and accelerate growth. The company offers customers of all sizes and in all industries flexibility and choice with multiple purchase, configuration, and deployment options. Read More

Addsum Business Software


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used business phone systems  Business Software Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven custom programming and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US). Read More

Cincom Systems


Established in 1968 and headquarted in Cincinnati, Ohio (US), Cincom Systems provides software and services for creating and managing customer relationships throughout the enterprise, and for building and maintaining adaptive e-business information systems. Cincom Manufacturing Business Solutions are based on the combination of over three decades of experience in providing strategic value to manufacturing companies. Cincom serves over 5,000 clients across 93 countries.

used business phone systems  Systems Established in 1968 and headquarted in Cincinnati, Ohio (US), Cincom Systems provides software and services for creating and managing customer relationships throughout the enterprise, and for building and maintaining adaptive e-business information systems. Cincom Manufacturing Business Solutions are based on the combination of over three decades of experience in providing strategic value to manufacturing companies. Cincom serves over 5,000 clients across 93 countries. Read More

ERP Systems Buyer's Guide


In the ERP systems buyer's guide, you'll find out...

used business phone systems  Systems Buyer's Guide Entire libraries have been written about selecting enterprise resource planning (ERP) software, yet buyers still make bad choices . The best way to avoid problems is to have a clear mental picture of what an ERP solution is, how it works, the functionality your business requires—and the costs involved. In the ERP Systems Buyer's Guide , you'll find out how an ERP solution functions; how it can help your business grow; the ERP modules available to you; the costs involved in Read More

2012 Business Outcomes Study Report: People Intelligence Driving Business Results


Globally and across industries there is an increased interest in the relationship between quantifiable data on talent and business results. Most businesses do capture talent data, and nearly half are making decisions based on that information. This report features several studies demonstrating how the people intelligence gained by organizations through assessment enables them to make better hiring and development decisions and improve business performance.

used business phone systems  Business Outcomes Study Report: People Intelligence Driving Business Results Globally and across industries there is an increased interest in the relationship between quantifiable data on talent and business results. Most businesses do capture talent data, and nearly half are making decisions based on that information. This report features several studies demonstrating how the people intelligence gained by organizations through assessment enables them to make better hiring and development decisions Read More