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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

user experience designer  as a new personalized user interface, Section 508 AA support for mobile screen readers (for the visually impaired), support for 30 languages, user-defined time zones, and international address validation. Automatic presentation of contextual knowledge, a consolidated view of customer profiles, advanced reporting and analytics (powered by QlikView ), and a custom key performance indicator (KPI) dashboard designer are other nifty enhancements. The product continues to benefit from intellectual property borr Read More...
Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...
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Documents related to » user experience designer


FRx Poised to Permeate Many More General Ledgers Part Four: Competitors and User Recommendations
With Integration Designer and Forecaster, FRx has taken critical steps forward in creating value for its customers and resellers. FRx should expend the

user experience designer  Part Four: Competitors and User Recommendations Event Summary FRx Software ( www.frxsoftware.com ) is a prominent provider of financial analytic applications to mid-market and corporate businesses. FRx has largely remained on its established track after being acquired first by one of its erstwhile greatest partners (former Great Plains Software ) in 2000, and particularly after its new owner subsequently ended up under Microsoft 's roof in 2001 (see Microsoft And Great Plains - A Friendship That Turned In Read More...
Microsoft Axapta: Design Factors Shape System Usage Part One: User Interface and Customization
If you are implementing or considering Microsoft Axapta as your ERP system, or providing Axapta-related services, this note provides an overall understanding of

user experience designer  System Usage Part One: User Interface and Customization This note is a reprint of Chapter 12 of Managing Your Supply Chain using Microsoft Axapta by Dr. Scott Hamilton Introduction The starting point of this book* is that supply chain management (SCM) requires effective use of an integrated enterprise resource planning (ERP) system. Its central theme focuses on using Microsoft Axapta for managing supply chain activities in manufacturing and distribution firms. Its target audience includes those individual Read More...
No Floundering About These Strategic And Tactical Acquisitions
Design and implementation service company Razorfish announced its acquisition of broadband and user experience firms.

user experience designer  usability analysis called the User Experience Audit sm . Engaging TSDesign for an audit of your current website or preliminary design will provide useful information and a good introduction to Razorfish's capabilities. Read More...
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

user experience designer  all this, without the user getting bogged down by the details of individual orders and transactions. In another press release , Makana described the way in which Motivator walked users through the following plan design processes: designing compensation plans, with expert advice available throughout incentive cost modeling, using quotas, rates, attainment, and staffing assumptions verifying teamwork and alignment with strategy getting management approval producing documents in PDF format getting digital em Read More...
Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support
User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software

user experience designer  Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software investment will be less than anticipated. Unfortunately, this is a common occurrence, often attributable to lags between training and the go-live date. In-application performance support is thus of tangible benefit to users—and to your organization as a Read More...
Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this

user experience designer  was les attractive and user friendly. As Interwoven's newer version has changed significantly, these users should think about upgrading; this will make the experience much better, as it includes additional improvements in features. Interwoven is a robust ECM solution, but takes technical skills to implement and set up. However, when the taxonomies, meta tags, templates, and so on are created, business users have the capability of using Interwoven's solution. Interwoven has a strong global customer Read More...
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

user experience designer  channel, but allowing the user to choose which is most appropriate at any given time, and to flip between them as necessary. An advertisement may be seen on a billboard at the side of the road, discussed over a few text messages, evaluated online through recommendations and peer reviews, with goods ordered over the phone for pick up in store with a notification sent via email to advise of collection. Post sales support may be via a web-initiated call back, an online forum or a call into an interactive Read More...
Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform
CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite

user experience designer  Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform CallCopy and Vertical Solutions today announced a new partnership , agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As Read More...
SMBs Must Eliminate Information Silos to Improve the Customer Experience
This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business

user experience designer  Must Eliminate Information Silos to Improve the Customer Experience This report identifies the major IT issues faced by small to midsized businesses (SMBs), including information silos, lack of IT staff, and outdated business applications. Because they lack the right information to meet customer expectations, SMBs have difficulty reacting quickly to fast-changing market dynamics and growing their revenue. Find out how the elimination of information silos can create a more consistent effective customer Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

user experience designer  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

user experience designer  data via an easy user experience. In some ways, big data is not necessarily a new phenomenon, since there has been a vast amount of data within enterprises for many years. What has changed, though, is that we now have the appropriate tools to deal with it, both in place (static data) and in motion (fast-changing data), and to find the patterns hiding within it through cleansing and transformation. There is a sports analogy saying that a game can be judged not solely by the final score, but rather by all Read More...
Strengthening Business Processes through Rapid User Adoption and Workflow Learning
Knowledgeable users of enterprise applications can improve the efficiency of entire business processes, not just of their individual contributions. But first

user experience designer  Business Processes through Rapid User Adoption and Workflow Learning Knowledgeable users of enterprise applications can improve the efficiency of entire business processes, not just of their individual contributions. But first, employees must know how to use their enterprise software systems—and how their activities support larger processes. Effective workflow learning platforms address both needs, and ultimately enable users themselves to improve the processes that provide a competitive edge. Read More...
Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent

user experience designer  for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer Read More...
The Talent Management Experience Series-New Roles and Expectations for Systems: Part 3-The Employee Experience
Employees should be seen as active participants in an organization’s talent management strategy. To be effective, employees must have the opportunity to

user experience designer  Talent Management Experience Series-New Roles and Expectations for Systems: Part 3-The Employee Experience Employees should be seen as active participants in an organization’s talent management strategy. To be effective, employees must have the opportunity to contribute, the information and tools to communicate, and the support of managers and business leaders. Human resources (HR) practitioners must take the time to understand employees’ needs, and design processes and technology solutions to keep Read More...

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