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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 user focused principles


User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

user focused principles  the strategic role the user experience plays in gaining a competitive advantage. With the explosion of new economy products and services, the notion of 'usability' has expanded, evolved and been thrust into the corner office of the enterprise. No longer limited to a focus on computer/human interaction, usability must now address the entire range of the customer experience. Rubin remembers the early days of the usability movement, when human factors engineers focused on the product as the key to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, Applications Software

This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include software development; software maintenance; software reengineering/rearchitecting; porting software to a new platform; defect correction and bug fixing; and software testing; etc. Application areas could include core applications, enterprise applications, web applications, integration between applications, mainframe applications, desktop applications, wireless applications, software packages, and games. 

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RedPrairie - New Name For A Brave New Value Proposition Paradigm Part Four: Challenges and User Recommendations


LMS presents both an opportunity and a challenge for RedPrairie.

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Aptean—Ready To Leap Forward


What has Aptean been up to in the 2 years since its creation (from the merger of CDC Software and Consona)? The vendor has been making 'software that works,' as TEC's Aleksey Osinstev found out at the recent Aptean Edge user conference. Read Aleksey's take on what this means for customers and on the vendor's new branding and path to future transformation.

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Salesforce.com Launches Salesforce Wear


Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com recently launched Salesforce Wear, its initiative for wearable computing in the enterprise. With wearable IoT tools, companies can discover new ways to market, sell, service, and design products.

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Pull vs Push: a Discussion of Lean, JIT, Flow, and Traditional MRP Part Two: Challenges and User Recommendations


While lean/flow leverages practices to stay ahead of actual demand, traditional approaches better coordinate secondary, back-office systems like accounting and HR. Moreover, flow should be a company-wide strategy that impacts more than manufacturing.

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Pentaho Acquires Webdetails to Reinforce Its User Experience Technology


Webdetails, a long time partner of Pentaho, is a Portugal-based consulting firm dedicated to providing expert consultancy and development of visual interfaces using Pentaho’s native business intelligence (BI) environments. Pentaho has completed the acquisition of Webdetails, with the aim of improving Pentaho’s user and visual experience capabilities and reinforcing its development community for

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8 Critical Metrics for Measuring App User Engagement


How do you measure the success of your mobile app? Driving your revenue is fundamentally dependent on personalization and engagement, and using the right metrics is the key to attaining and keeping users. This guide outlines the eight engagement metrics critical to app success, and includes suggestions for running marketing campaigns and boosting return on investment (ROI).

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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

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Service Management: Understanding the Real End-user Experience


How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

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Keep Your IT Projects Focused with TEC’s Evaluation Centers


Here at TEC, we spend a lot of time talking about how easily software selection projects can go wrong. One mistake we see over and over is that companies fail to properly define their functional and technical requirements—the things that their new software must do and support. That’s a big problem—because accurate, well-defined requirements are a critical part of any selection project. Get them

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User Scalability for the Enterprise with Microsoft Dynamics CRM 4.0


The user scalability of your applications can be key to your organization’s success. Benchmark results show how a next-generation customer relationship management (CRM) system can meet the needs of an enterprise-level, mission-critical workload of 24,000 users while maintaining high performance response times. Learn how CRM can help you achieve a 360-degree customer view, adapt quickly to business change, and more.

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