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User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

user focused  the strategic role the user experience plays in gaining a competitive advantage. With the explosion of new economy products and services, the notion of 'usability' has expanded, evolved and been thrust into the corner office of the enterprise. No longer limited to a focus on computer/human interaction, usability must now address the entire range of the customer experience. Rubin remembers the early days of the usability movement, when human factors engineers focused on the product as the key to Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » user focused


Challenges and User Recommendations for a Focused Enterprise Resource Planning Solution
Some major SSI competitors, while possibly inferior regarding process or mill industry focus, will influence some purchase decisions through more comprehensive

user focused  and User Recommendations for a Focused Enterprise Resource Planning Solution Challenges Strategic Systems International ( SSI ) ( http://www.ssi-world.com ) has been developing, implementing, and supporting packaged enterprise systems since 1982, initially as an information technology (IT) department of Powell Duffryn plc , and since 1998 as a privately held company (till becoming part of Chelford in the early 2000s). SSI certainly still faces challenges, as it must continue to defend its narrow Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

user focused  or in which a user navigates a case-based “decision tree” in an attempt to locate helpful hints. These traditional forms of self-service suffer from several difficulties. For one thing, they make customers do the work, also known as increasing “cognitive load.” Placing the burden on customers also creates a less than satisfying experience. Even if the desired information is found by the customer, it is typically retrieved from a knowledge store that is static, likely out-of-date, and possibly Read More...
A Conversation with Ability: User-focused Manufacturing ERP Software
Producing software that will essentially benefit the competition is not your everyday business decision. But that's exactly what Ability did with its Ability

user focused  Conversation with Ability: User-focused Manufacturing ERP Software Producing software that will essentially benefit the competition is not your everyday business decision. But that's exactly what Ability did with its Ability 585 ERP system. Download this podcast to listen to a revealing discussion with Ability's Mike Bostick and Don West. You'll find out what sets this manufacturing software apart from other systems, why its users are so pleased, and why—in Ability's words— a rising tide floats all Read More...
A Focused Web-based Solution for Chemicals, Drugs, and Mill-based Industries
SSI shows deep understanding of the requirements for chemical, drug, and mill-based industries. Consequently, it has developed such must-have capabilities as

user focused  packages. This allows the user to configure and cost a product according to features and options and user-defined rules without any need to create and maintain part numbers and BOMs for the end product beforehand. The product definition options offer a variety of choices: fully defined product codes partially defined product codes with quality specifications, grade, or extra data fields partially defined product codes with unit of measure (UOM) conversion or secondary dimension controlled by the control Read More...
SAP NetWeaver Background, Direction, and User Recommendations
SAP is using NetWeaver to reach to the shop floor by aggregating and presenting information to users, thus empowering them to improve manufacturing performance.

user focused  NetWeaver Background, Direction, and User Recommendations NetWeaver Background Back in 2003, SAP positioned NetWeaver as a tool to reduce the total cost of ownership (TCO), but it has now morphed into a tool to enable competitive advantage through business process innovation. To put it another way, the first components of NetWeaver in 2003 were mainly tools to bridge the gap between SAP and non-SAP applications. Nowadays, the idea is to have SAP applications that are broken down into ever smaller chunks Read More...
SAP Remains Vital Amid Ailing Market And Internal Adjustments Part 2: Continued Analysis and User Recommendations
SAP's focus on delivering a portal as an overlaying personalized user interface may proved to be a crucial bet, as an intuitive portal might prove to be a

user focused  2: Continued Analysis and User Recommendations Market Impact (continued) This continues a discussion of recent announcements from SAP, including Financials. For the announcements see Part One . Today, companies are striving to shore up the existing technology and applications inside their organizations first, and only then to extend them outward to trading partners. SAP seems to be positioned well to achieve this. SAP has been pursing the right avenues to technologically prop up its product. Its recently Read More...
Privileged User Management
IT managers feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. But they tend to

user focused  User Management IT managers feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. But they tend to overlook one particular area of IT security—the privileged access that they grant themselves or their colleagues in order to do their jobs. Learn how to make sure your IT systems are not impacted by the inadvertent or malicious actions of privileged users. Read More...
The Alignment-focused Organization: Bridging the Gap between Strategy and Execution
Aligning your business plans with your method of execution requires more than a peek at financial metrics. Initiatives, tasks, people, and metrics must be

user focused  initiative, and strategic levels. Users can identify and address roadblocks quickly, and be inspired by the progress to stay focused on the task.   Supporting discussion threads Ideally, strategy management software can support online discussion threads and other collaborative communications that enable employees at all levels to understand what's working and what's not, share best practices and lessons learned, and more. Figure 5 shows an example of an online discussion thread. Figure 5: An Online Read More...
Addressing Guidance from the IIA’s GTAG-14 for Controlling User-developed Applications
The Institute of Internal Auditors (IIA) recently released the Global Technology Audit Guide (GTAG) 14: Auditing User-developed Applications. Read how the

user focused  IIA’s GTAG-14 for Controlling User-developed Applications The Institute of Internal Auditors (IIA) recently released the Global Technology Audit Guide (GTAG) 14: Auditing User-developed Applications. Read how the Prodiance Enterprise Risk Manager (ERM) suite of user-developed application (UDA) software tools and related professional service offerings enable organizations to fully comply with IIA’s guidelines for identifying, risk ranking, testing, and controlling critical UDAs. Read More...
Dispelling the Myths of End-user Training
User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software

user focused  Myths of End-user Training User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software functionality than about how well their employees are adapting to using it. Don’t assume that your employees are too busy, or that software training costs too much. Find out how user software training can save you money and increase your return on investment (ROI). Read More...
The Challenges of SAP Relationship and User Recommendations
The potential of enterprise incentive management systems, as being closely related to human capital management, should not be ignored. This software category

user focused  of SAP Relationship and User Recommendations SAPFriend, Foe, or Both? In mid-2006, San Jose, California (US)-based Callidus Software announced that its TrueComp version 5.1.3 software application had achieved Certified for NetWeaver status from SAPgood news for the over 30 percent of the companys customers that run SAP enterprise resource planning (ERP) and customer relationship management (CRM) systems. With the integration provided between TrueComp and the SAP NetWeaver platform, customers should Read More...
Keep Your IT Projects Focused with TEC’s Evaluation Centers
Here at TEC, we spend a lot of time talking about how easily software selection projects can go wrong. One mistake we see over and over is that companies fail

user focused  Your IT Projects Focused with TEC’s Evaluation Centers Here at TEC, we spend a lot of time talking about how easily software selection projects can go wrong. One mistake we see over and over is that companies fail to properly define their functional and technical requirements—the things that their new software must do and support. That’s a big problem—because accurate, well-defined requirements are a critical part of any selection project. Get them right and you’re on the road to success. Read More...
JDA Portfolio: For the Retail Industry Part Six: ERP Vendors and User Recommendations
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own system) and include collaborative

user focused  Six: ERP Vendors and User Recommendations ERP Vendors Address the Retail Market JDA Software Group Inc . (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain and over 4,600 customers, plans to build upon the collective JDA Portfolio to enable its customers to achieve a new level of operational excellence. The vendor plans to establish this capability as a defining and differentiating characteristic of its next generation PortfolioEnabled Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short

user focused  Knowledge-Based Matchmaker Part 4: User Recommendations Executive Summary Selecting a piece of enterprise application software has never been an exact science. Vendors' hype, consultants' conflict of interest, users' doubts, tediously long selection processes, and unclear decisions rationale are some of the unfortunate watchwords for most selection practices. It is daunting for corporate IT buyers to discern the true capabilities, strengths and weaknesses of a given enterprise application suite, given Read More...

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