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End-user Performance: Building and Maintaining ROI
Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must

user were  also implemented context sensitive user support. According to a study by IDC, Kimberly-Clark estimates more than 4,500 procedural queries were made to their online reference system that might otherwise have been made to the help desk. If these queries had been routed to a help desk, there would have been an estimated 600 hours of productivity loss in 2 months or more than [US]$60K in productivity savings annually. 6 That number doesn't take into account the cost of the help desk calls themselves, which Read More...
Warehouse Management Systems (WMS)
A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction...
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Documents related to » user were


Major Vendors Adapting to User Requirements
SAP and Microsoft have finally realized that their products will increasingly be evaluated by how well they interconnect, how flexible they are, and how

user were  be done without the user having to leave a familiar data processing environment, and reduces the amount of time it takes to modify important business data. The Mendocino 1.0 release will require the latest version of the Microsoft Office suite, Microsoft Office 2003 , and will also work with the forthcoming Office 12 suite, which will be available towards the end of 2006. Microsoft's Approach Microsoft is citing research indicating that users spend up to 35 percent of their valuable time searching for Read More...
SAP NetWeaver Background, Direction, and User Recommendations
SAP is using NetWeaver to reach to the shop floor by aggregating and presenting information to users, thus empowering them to improve manufacturing performance.

user were  NetWeaver Background, Direction, and User Recommendations NetWeaver Background Back in 2003, SAP positioned NetWeaver as a tool to reduce the total cost of ownership (TCO), but it has now morphed into a tool to enable competitive advantage through business process innovation. To put it another way, the first components of NetWeaver in 2003 were mainly tools to bridge the gap between SAP and non-SAP applications. Nowadays, the idea is to have SAP applications that are broken down into ever smaller chunks Read More...
ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to

user were  enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer. Read More...
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

user were  the Indian Enterprise Software User Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of recent company expansion and consolidation ventures. In large part, this was an effort to pool resources, acquire technology patents, and expand product portfolios to capture larger portions of the market. The Indian enterprise software market was no exception. Indian subsidiaries of software vendors like SAP and Oracle claim that they have not only grown Read More...
QAD Pulling through, Patiently but Passionately Part Six: User Recommendations
While hardly any vendor is safe these days including QAD, the gloomy past seems to be far behind. The company has notably broadened its offering and seems to at

user were  but Passionately Part Six: User Recommendations Event Summary On August 20, QAD Inc. (NASDAQ: QADI), a global provider of collaborative enterprise applications for manufacturing and distributing organizations, reported upbeat financial results for the fiscal 2004 second quarter and six-month period ended July 31, 2003. The improved financial performance has not come without astute moves with regard to product functionality enhancements. These moves include: A partnership with Johnson Controls (NYSE:JCI) Read More...
Aiming for Agility: Challenges and User Recommendations
The preferred agile architecture will rationalize business processes without ripping out current application investments. In such cases, Agresso will have to

user were  for Agility: Challenges and User Recommendations Challenges Agresso, one of the top five providers of people-centric enterprise resource planning (ERP) solutions, will encounter the challenge of changing deeply-rooted mindsets, especially given its lower brand recognition and market clout. This is all the more true since many competitors have significantly greater financial, technical, and marketing resources—and worldwide presence—than Agresso. Part Four of the series Enterprise Systems and Read More...
IBM Express-es Its Candid Desire For SMEs Part Three: Challenges and User Recommendations
IBM still suffers from the image problem of being associated with products and services for very large organizations, and it will need to muster a major

user were  Part Three: Challenges and User Recommendations IBM's Challenges Despite IBM Corporation's (NYSE: IBM) clout at selling its services, its recognition as an SME product provider has yet to be established, although the mid-market segment has accounted for $20 billion in 2002, which was almost a quarter of its $81 billion total revenue in 2002, and without the newly allocated resources for the Express program, which include a 6,000-person sales organization and a $200 million marketing budget. Still, that Read More...
Encompix--Thriving on Encompassing Complexity Part Two: Challenges and User Recommendations
While the company’s focus allows it to keep pace with trends in technology and with customer requirements in its target niche, too narrow a focus comes with its

user were  Part Two: Challenges and User Recommendations Challenges Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions helps mid-size engineer-to-order (ETO) and project-based manufacturers improve their business is a stellar example of a focused niche vendor. To illustrate, seven US-based ETO companies recently selected the Encompix ERP system within a -days a time frame of thirty days. While the company's focus allows it to keep pace with Read More...
Evaluating Enterprise Software-Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Three: Knowledge Bases and User Recommendations
RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and

user were  Three: Knowledge Bases and User Recommendations TEC Selection Uses Knowledge Bases Thus, we beg to differ that certain selection service providers' (including TEC's) methods are archaic but they rather save time and cost, while taking care of the functions and features inventory management. To that end, TEC released a number of knowledge bases (KBs), accessible through its evaluation centers (e.g., ERP Evaluation Center www.erpevaluation.com , CRM Evaluation Center www.crmevaluation.com , etc.), each Read More...
The Keyword Is FlexPLM: Day 2 at PTC/USER World Conference 2010
Following the general opening session presented by keynote speaker Peter Burrows, CIO Emeritus, Head of Enterprise Architecture, adidas Group, the media and

user were  FlexPLM: Day 2 at PTC/USER World Conference 2010 Following the general opening session presented by keynote speaker Peter Burrows, CIO Emeritus, Head of Enterprise Architecture, adidas Group, the media and analyst discussion session with Burrows allowed me to learn more details about adidas' FlexPLM implementation. In addition, I also had a 1:1 interview with Kathleen Mitford, VP, Product and Marketing Strategy focusing on the consumer products, retail, footwear, and apparel industries, to learn Read More...
Bigfoot CMMS, from the User Perspective


user were  CMMS, from the User Perspective Read More...
Service Management: Understanding the Real End-user Experience
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to

user were  Management: Understanding the Real End-user Experience How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care. Read More...
Dispelling the Myths of End-user Training
User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software

user were  Myths of End-user Training User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software functionality than about how well their employees are adapting to using it. Don’t assume that your employees are too busy, or that software training costs too much. Find out how user software training can save you money and increase your return on investment (ROI). Read More...
Vendor Reservations, a Full-fledged SaaS ERP, and User Recommendations
Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology is available to offer on

user were  Full-fledged SaaS ERP, and User Recommendations How About Full-fledged SaaS Enterprise Resource Planning? The previous notes in this series have left us in a quandary: Why has software-as-a-service (SaaS) not been fully embraced by the full-fledged manufacturing enterprise resource planning (ERP) world? Sure, the SaaS Showcase features over a dozen SaaS ERP solutions, but such companies as NetSuite , Intacct , Plexus , Workday (a new venture from former PeopleSoft founder Dave Duffield), or Everest Read More...

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