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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 using customer feedback to improve health processes


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

using customer feedback to improve health processes  responding versus the competition? Using the performance measure of time to market, a company can gauge how long it takes to bring its product to market from concept to first shipment. How does this compare in the industry? Most likely, industry data is available providing the typical new product introduction, and tools exist to measure and manage this process. Market windows are continuing to shorten, and taking too long to bring product to market can significantly impact your market share and revenue

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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The Executive Guide to Contract and Chargeback Management


Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing policies comply with regulatory requirements. Costs and risks are escalating as these demands outstrip the capabilities of existing systems. Learn how contract and chargeback management solutions can help you maximize growth while limiting regulatory risk.

using customer feedback to improve health processes  calculated and acted upon using spreadsheets and other limited tools. Vulnerability to legal and regulatory risks . To meet the demands of CMS for price validation, manufacturers must report Average Manufacturer Price (AMP) and Wholesale Acquisition Cost (WAC) in a timely and consistent manner. To meet accounting requirements (linked to Sarbanes- Oxley), fees and rebates must also be accurately calculated, accrued and paid. However, it's difficult to conduct this reporting effectively and take the right Read More

It’s About Process (or the Ability to be Responsive) -- Part III


Part II of this blog series continued the introduction of the concepts of workflow automation and business process management (BPM). It also zoomed in on similarities and subtle differences between the two related software categories. Finally, the idea of on-demand workflow and/or BPM solutions was introduced. To that end, Webcom Inc. has leveraged its vast expertise earned while addressing

using customer feedback to improve health processes  since late 2006 been using ResponsAbility internally for its older sibling WebSource CPQ product's bug tracking and new product features introduction. The traditional model, whereby the dedicated product/project manager and support staff were the only bidirectional conduit between the client’s team (i.e., WebSource CPQ users and administrators, local project manager, application owners, stakeholders, etc.) and Webcom’s team (i.e., developers, modelers, QA, consultants, product managers, etc.), has Read More

It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

using customer feedback to improve health processes  from different functional departments using different software applications and/or data to accomplish their tasks. The same would hold for processes with exceptions that are currently handled manually but that still require quick turnarounds. We should not forget here about those processes that are exposed to the trading partners in a value chain, and where delays or mistakes can damage partner relationships. Conversely, high-volume transaction processing, processes with little or no user interaction and Read More

Using Demand to Modulate Consumer Packaged Goods Supply Networks


Traditionally, the consumer packaged goods supply has been driven to market mostly by upstream manufacturers. But progressive companies are realizing the enduring value of being driven by the market, and they are starting to use demand as a guiding light.

using customer feedback to improve health processes  apart from the competition. Using demand to regularly modulate the supply process is the new generation of SCM that integrates demand, supply, and product processes across the network of customers and suppliers to balance revenue against cost. It is a system of tightly linked processes and technologies, which not only responds to demand, but which can also reshape demand through solid collaboration with value chain partners in the market place. Characteristics of the Demand-focused Approach This approach Read More

Building an ERP Taskforce: How to Select the Best Team to Ensure Success


The first step in any enterprise resource planning (ERP) implementation involves bringing together the team that will plan and implement the project—your ERP task force. But who should be a part of this task force and why? Selecting the right people is imperative and can play a major role in determining the success or failure of your ERP effort. Find out about what you should beware of when assembling your team.

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Ross Systems Continues To Slip, But Pledges to Fight Tooth And Claw


Ross Systems' transition from ERP to e-commerce continues to be daunting. On November 14, the company announced yet another disappointing quarterly report owing to all but dried up license revenue. The company also announced how it plans to turn the tide.

using customer feedback to improve health processes  installed base while selectively focusing on new business opportunities in its core markets. Ross will focus its new business selling efforts where we have a differentiated offering that provides a measurable improvement to our prospects' business said Peter Fausel, Ross' Senior Vice President, North American Sales and Marketing. Focusing on these markets will provide a more efficient and profitable sales and consulting organization. In September the company announced a partnership with Integris US Read More

From Right Brain to Retail: Cutting Time-to-market with PLM


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using customer feedback to improve health processes  lifecycle management,apparel industry statistics,product life cycle,product lifecycle management tools,plm product lifecycle management,fashion industry statistics,apparel industry jobs,product lifecycle,style,product lifecycle management plm,fashion calendar,what is product lifecycle management,apparel industry magazine,asset lifecycle management,plm software Read More

Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security


Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace with the on-slaught of security woes, new technologies are often unleashed and implemented before due diligence and real understanding of these technologies occurs. New products are selected in haste resulting in the deployment of products that might not be the most optimal ones to get the job done.

using customer feedback to improve health processes  are so intuitive that using them and implementing them can be done by on the fly with little to no training on things like complicated cryptographic authentication principles. You don't need to understand how a fuel-injection system works in order to drive a car. Why should users need to understand the fundamentals of challenge-response concepts in order to secure their data? Users need to be able to secure and exchange data based on a no-time-for-training paradigm. Lexias, Call It 'Revolution' Along Read More

Infinium Returns To Its Core Competencies To Succeed Part 2: Challenges and User Recommendations


Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains its lack of mind share and brand awareness outside of its hospitality stronghold.

using customer feedback to improve health processes  Returns To Its Core Competencies To Succeed Part 2: Challenges and User Recommendations Strategic Focus Incidentally, a sharp vertical focus founded on strong horizontal applications has long been Infinium 's modus operandi. However, given its past financial difficulties and the confinement to the iServer platform have made the company revise and rationalize its traditional industries of focus. Although Infinium customers represent a variety of industries including: manufacturing, hospitality and Read More

Ways to Migrate Windows Applications to UNIX/Linux


Migration can be risky and expensive if handled by inexperienced developers. Seemingly small things can lead to bigger issues and cause performance problems. Hence, the services of a professional migration service provider who has executed similar projects is recommended. Learn about the different ways you can completely migrate from Windows to UNIX and Linux, so that you can make an intelligent, informed decision.

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Leveraging IT and Electronic Discovery Technology to Meet the Expected Challenges Posed by Recent Changes to the Federal Rules of Civil Procedure


When it comes to electronic discovery, the process of producing digital information as part of a legal matter, ignorance is no longer bliss. An overarching requirement is the need for organizations, especially general counsel, to comprehend what information it has, and where. This insight can prove invaluable as parties negotiate conditions of discovery and prepare strategies in support of litigation.

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Best Software Delivers More Insights To Its Partners (As Well As To The Market)


Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002, Best Software recently organized its first annual Insights 2003 conference and briefed its partners on the actual steps of executing its strategy to prop itself up against the inevitable face-off against Microsoft Business Solutions.

using customer feedback to improve health processes  October to support CPAs using or recommending Best Software products, has also helped drive partner business. The company has facilitated an increasing number of strategic alliances between member firms and Peachtree Certified Consultants to help close deals. The network enables Best Software to offer comprehensive business management resources and accounting practice solutions to its growing network of more than 40,000 accounting and bookkeeping firms whom already use and recommend its solutions to Read More

Taking Collaboration to the Next Level: Moving from Your Document-centric Enterprise 1.0 to the People-centric World of Enterprise 2.0


It would be a mistake to think that Web 2.0 is all about technology—and similarly so for Enterprise 2.0. But it would also be a mistake to dismiss the technology altogether. The selection and implementation of enterprise social software solutions and real-time collaboration solutions requires careful thought, consideration, and planning. Find out more, in this IBM white paper. Download now.

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Using SumTotal Systems to Build a Structured Approach to Learning and Development


Murray Metals Group, an independent UK-based metal business, needed to develop a structured approach to learning across the organization and build a consistent learning program across all 20 geographical locations. Murray Metals Group chose SumTotal® Learning Management to act as a central learning management resource, thereby successfully establishing a learning and development capability within the organization. See how.

using customer feedback to improve health processes  SumTotal Systems to Build a Structured Approach to Learning and Development Murray Metals Group, an independent UK-based metal business, needed to develop a structured approach to learning across the organization and build a consistent learning program across all 20 geographical locations. Murray Metals Group chose SumTotal® Learning Management to act as a central learning management resource, thereby successfully establishing a learning and development capability within the organization. See how. Read More