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Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

utilities customer relationship management  to the recession, the utilities sector has been able to take a more measured view of its problems, and has improved accordingly. Industrial has also improved to some extent. It is harder to see what the underlying reasons could be: heavy manufacturing is often slow moving and its capability to make changes to its processes can be slow. However, its customer base also tends to be slow moving, and projects that have been signed off can be difficult to halt. Quocirca believes that industrial has taken the Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » utilities customer relationship management


A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

utilities customer relationship management  specific requirements, such as utilities and communications? Coming back to the example of Ventyx, it develops applications solely for the utility (especially nuclear power) and communications industries, and its applications cover a wider footprint than any of its competitors. And, these solutions cover all field service work, top to bottom: construction, inspections, maintenance, outage/leaks, customer/meter service, etc. (See TEC’s previous blog post on the exacting needs of electric utilities .) Read More...
Acquisitive Vendor Expands Its Enterprise Asset Management Potential
IFS has much to offer customers. Its IFS Applications suite now boasts an asset lifecycle management module for quick data retrieval. IFS also has a strong

utilities customer relationship management  some sectors of the utilities industry (for example, nuclear power plants). While this acquisition will add value to IFS's overall defense offering, it is likely to be of particular tactical interest to maritime and naval operations, a domain in which IFS has about one dozen clients. As for some potential caveats (in addition to the above-mentioned ownership- and responsibility-sharing arrangements between IFS and BAE [that is to say, for IFS Defence]), one should note that iSC’s technology is based on Read More...
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

utilities customer relationship management  a new tack. Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. Using real-time offer management applications, these companies can leverage the customer information that exists in their own databases. They can learn from inbound interactions, adapt based on customer responses, and immediately refine the offer for the next customer. As a result, offers are more likely to result in sales, and companies can continually improve Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

utilities customer relationship management  part, the asset-based A&D, utilities, and energy sectors focus on asset up-time and availability management. Prevalent service operational models include power by the hour (PBTH), performance-based logistics (PBL), and readiness-based sparing (RBS). Needless to say, they also need preventive maintenance and remote diagnostics. Last but not least, depot-based consumer electronics companies are affected by globalization and outsourcing, and they need forward and reverse logistics management, whole unit Read More...
Bizagi BPM Suite 9.1 Business Process Management Product Certification Report
Bizagi BPM Suite 9.1 by Bizagi is now TEC Certified for online evaluation of business process management solutions in TEC's BPM Evaluation Center. The

utilities customer relationship management  business process workflow,bpm business process management software,business process management bpm software,business process management tool,business process mapping,business process management solution,business process management software tools,workflow and business process management,business process management in,business process automation software,business process management training,business process management services,of business process management,business process management systems,business process consulting Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

utilities customer relationship management  learning management systems,learning management,learning management system,learning management system software,army learning management system,learning management system comparison,learning management system vendors,learning management system open source,open source learning management system,online learning management system,plateau learning management system,lms learning management system,e learning management system,learning management system lms,hosted learning management system Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

utilities customer relationship management  project portfolio management,professional services automation,professional services automation software,project portfolio management tool,project portfolio management process,it project portfolio management,project portfolio management best practices,project portfolio management software,project portfolio management tools,what is project portfolio management,portfolio project management software,project management portfolio,project and portfolio management,free project portfolio management software,ppm project portfolio management Read More...
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

utilities customer relationship management  Study: SAP and Marketing Management By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More...
Capitalizing on Advanced Inventory Management
Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to

utilities customer relationship management  on Advanced Inventory Management In today's fast moving global marketplace, innovative companies are using their inventory to gain the competitive edge. Rather than manage inventory at the facility or company level, enterprising companies are using network-based inventory management software, which allows them to position their inventory where it is most needed and can provide the most profitability. By distributing inventory in its most advantageous positions, companies are able to achieve a Read More...
Facilities Management is Moving Forward with Technology
Information is one of the most valuable resources for facilities management departments, so it’s essential to have a process that lets you achieve full value

utilities customer relationship management  Management is Moving Forward with Technology Facilities Management needs, differ from business to business. FacilitiesDesk CMMS and FacilitiesDesk CAFM Software are the two products with rich set of apt features and benefits. Source : FacilitiesDesk Resources Related to Facilities Management is Moving Forward with Technology : Facility Management (Wikipedia) Facilities Management is Moving Forward with Technology Facilities Management is also known as : Action Facilities Management , Advanced Read More...
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

utilities customer relationship management  cycle,information,Exact,VCM,supply,management Read More...
Talent Management
Talent management@solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from

utilities customer relationship management   Read More...

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