While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.
utility request for proposal
such as billing for utility companies or, the provision of customer communication solutions and services, centered on the lifecycle of customer interaction, including pre-sales, ordering, fulfillment, servicing, and up-selling situations, outside of the conventional realm of an ERP system. While the pure CRM suite vendors, particularly Interactive Selling Systems providers (e.g., Selectica , FirePond , Trilogy , Calico , Access Commerce , Pivotal , etc.) that offer some combination of CRM, Guided