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In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of its CRM product: SalesLogix 6.2

van crm  Impact According to Jon Van Duyne , senior vice president and general manager of Best Software Mid-Market CRM, version 6.2 is due to be released during the later half of 2004 and will encompass entirely new modules in customer service and opportunity management. Generally speaking, the tool will be more user-friendly. SalesLogix started out as a Sales Force Automation tool and it is still viewed as serving primarily in a sales support role. This is where the firm is challenged: to show the full CRM Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » van crm


'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within

van crm  private, Value Added Network (VAN) providers. We still have to define document formats, allowable information, and process descriptions. There are some XML standards that are being promulgated by the likes of RosettaNet ( www.rosettanet.org ) for IT and electronic component industries, and Microsoft's Biztalk Framework , as well as standards being formed through a joint project of the United Nations body for Trade Facilitation and Electronic Business and the Organization for the Advancement of Structured Read More...
Resurrection, Vitality And Perseverance Of Former ERP 'Goners' Part Two: Geac & Baan
While not doing as well as Ross and SSA GT, Geac and Baan are certainly on the right track.

van crm  by Baan's president, Laurens van der Tang, as the Baan business strategy of providing industrial companies in its core vertical industries with a comprehensive range of applications focused on core business functions including ERP, CRM, SCM, and PLM has seemingly been working (see Baan Resurrects Multi-Dimensionally ). Baan also claims that monthly surveys show that customer satisfaction is up nearly 50% in over two years since the company was acquired by Invensys, during which period, Baan also added Read More...
Made2Manage Affirms Its Technological Astuteness
By continually enhancing functional footprint while concurrently providing technologically advanced solutions, Made2Manage is determined to endure the ongoing

van crm  vendor now provides the VAN services usually associated with a third party. By using Microsoft's BizTalk Server instead of third-party translation software, both XML files and EDI documents can be exchanged seamlessly. Made2Manage Financials Still, a fly in the ointment would be the recent announcement of financial results for the third quarter ended September 30, 2002. While earnings declined to a net loss of $727,000, compared to net income of $25,000 in the third quarter of the prior year, the company Read More...
The “Aha! Moment”
Most business leaders rely heavily on their business management software for making critical decisions and for managing operations. That’s why when it becomes

van crm  place to start. Merilyn Van Zwieten is the chief operating officer at Partners In Technology, Inc. in Wheaton, Illinois (US). You can reach her at +1 630-462-7190. Read More...
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

van crm  CRM application. The competitive advantage today is on-demand CRM. On-demand CRM solutions are better suited to today s fast-moving businesses. You can be upand- running with on-demand CRM in a matter of weeks, so you can focus on delivering greater value to customers, rather than worrying about installing and maintaining hardware and software. Unfortunately, many companies do exactly that spend too much time managing IT infrastructure and not enough time on the business. According to Gartner, Eight out Read More...
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

van crm  arrived. A statement of relevant metrics and goals communicate that there will be accountability and a mechanism for assessing success. Credibility also requires candor. Most professionals recognize that the marketplace is not a laboratory where conditions can be isolated. A description of risk factors and what can be done to mitigate these risks is important to establishing sound management and credibility. This concept can be carried over to the ROI analysis itself through a sensitivity analysis, which Read More...
Compiere ERP & CRM
Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and

van crm  ERP & CRM Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, Read More...
Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part I)
Writing about failed partnerships in the enterprise applications market is like writing about the sun setting in the evening and to the west, given almost daily

van crm  which was released with advanced features in late 2005. Over 2,700 companies and organizations in 100 countries deploy Agresso Business World for both operational support and strategic management. The suite's role-based, Web Services and Services-Oriented Architecture (SOA) enabled solutions include: Financial Management, Human Resources (HR) and Payroll, Procurement Management, Project Costing and Billing, Reporting and Analytics and Business Process Automation (BPA). Industries that need these Read More...
How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

van crm  its Accpac Pro and Advantage Series ERP systems. Conversely, Maximizer’s Enterprise Edition provides a toolkit for integration with standard ERP/Financial applications such as Great Plains as well as out-ofthe- box integration with QuickBooks. Beyond the easy to use features and intuitive user interface, significant value in the form of business process workflow is provided through the companies’ value-added resellers (VAR’s) . (See Conferon Global Services: Front-to-Back Office Integration through Read More...
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

van crm  to gain a competitive advantage and promote sustainable, profitable growth. A CUSTOMER-CENTRIC BUSINESS STRATEGY Customers Define your business No business can exist without customers. Without customers there is no reason to make any investment in employees, products, office equipment, or technology. That's why you need to look at your business from the customer's perspective: The customer defines your business. No matter how good a product is or how efficiently an organization operates, without Read More...
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

van crm  the product, with its advantages and disadvantages, the easier it will be to sell it. Sales will help production learn what the real needs of the customer are and what to expect when buying a product. What are CRM for Manufacturing Vendors Offering? Microsoft describes the need for CRM for manufacturers on their Web page , which is dedicated to the manufacturing industry. It’s interesting to note that one of the “Microsoft manufacturing partners” found on that page is Seibel , an Oracle company. Read More...
Selling Smarter with CRM
CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of

van crm  Smarter with CRM CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper Read More...
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

van crm  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More...

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