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Documents related to » Vantage CRM


CRM: Big is Not Always the Best
CRM: Big is Not Always the Best.Solutions and Other Documents to Characterize Your Buy, In Relation To CRM. Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

VANTAGE CRM: users will rarely take advantage of. This can certainly lead to companies over-buying their CRM system, picking the wrong solution, and implementing a system that will take far longer to implement and not meet their budgetary guidelines. Some of the key components that we suggest in your checklist are the following: a. Selecting a CRM vendor that meets a realistic feature set b. Selecting a CRM vendor that focuses their Research and Development on ease of use. If the software isn’t easy to use, it won�
6/25/2006 2:07:00 AM

The Real Challenge of CRM: Employee Buy-In
The Real Challenge of CRM: Employee Buy-In. Find Free System and Other Solutions to Define Your Systems Implementation In Relation To CRM System. Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real implementation success?

VANTAGE CRM: The Real Challenge of CRM: Employee Buy-In The Real Challenge of CRM: Employee Buy-In Source: Oncontact Software Document Type: White Paper Description: Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has really just begun. You know that in order for your CRM initiative to be successful, you’ll need buy-in from your users. What steps do you need to take to ensure buy-in and achieve real
7/26/2006 2:53:00 PM

How to Choose a Hosted CRM Application for SMBs
How to Choose a Hosted CRM Application for SMBs. Templates and Other Software to Use In Your Dynamic System Related to How to Choose a Hosted CRM Application for SMBs. While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer service, providing front-to-back-office integration has become a clear differentiator for small to medium businesses (SMBs). Read this white paper—which includes a handy table of evaluation criteria—to find out how to select the right hosted CRM software for you.

VANTAGE CRM: its Accpac Pro and Advantage Series ERP systems. Conversely, Maximizer’s Enterprise Edition provides a toolkit for integration with standard ERP/Financial applications such as Great Plains as well as out-ofthe- box integration with QuickBooks. Beyond the easy to use features and intuitive user interface, significant value in the form of business process workflow is provided through the companies’ value-added resellers (VAR’s) . (See Conferon Global Services: Front-to-Back Office Integration through
11/27/2007 2:32:00 PM

How to Embrace CRM and Make it Succeed in Your Organization
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound. Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution must consider many factors, including a well-defined implementation strategy, the people factor, and the need for integration with the incumbent enterprise resource planning solution. If these conditions are met, CRM can have a dramatic impact on internal processes, customer satisfaction, and company profitability.

VANTAGE CRM: Now, companies see the advantage of drilling down into their own customer databases to ascertain buying patterns, product preferences, the potential for add on sales, and so on. Specifically, what is causing this renewed interest in CRM? Customers are becoming more sophisticated with increased emphasis on their experiences with suppliers. Fundamental economic changes that started in the 80 s have put the customer in charge of the buy-sell relationship, i.e., either a company does business their way, or
8/31/2006 12:31:00 PM

PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees. Will LEAP (Language Enabled Application Platform) products like the PowerTrieve solve the problem?

VANTAGE CRM: where customers have the advantage of self-service either through the browser of a portal or via an IVR (Interactive Voice Response) services. Text-to-Speech capabilities are now being used to confirm user input and to vocalize feedback from database readings. Users can interact with systems by simply pronouncing a specific word or number and even in a more sophisticated environment use continuous and fluid speech where complete sentences can be spoken instead of one-word commands. This is made possible
5/17/2003

CRM Testing Throughout Implementation
In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.

VANTAGE CRM: CRM Testing Throughout Implementation CRM Testing Throughout Implementation James Lyndsay - October 13, 2004 Read Comments Introduction You ve selected your vendor and ordered your customer relationship management (CRM) system. Someone uttered the magic words strategic partnership . Now contracts have changed hands, and there s a dialogue going on about your company s deep secrets, and, perhaps, money has started to move. No matter how strategic your partnership, as an acquirer, you have a different set
10/13/2004

CRM ROI: Creating a Business Case
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

VANTAGE CRM: CRM ROI: Creating a Business Case CRM ROI: Creating a Business Case Tom Pisello - July 23, 2004 Read Comments Introduction Getting a read on the return on investment (ROI) of customer relationship management (CRM) from analysts is near impossible today. Several 2003 reports claimed the ROI from CRM implementations was dismal, with 8 out of 10 projects failing to deliver on ROI promises, and 50-70 percent typical project failure rates.(1) Some of this year s reports are more optimistic, with about 52
7/23/2004

On-Premise vs. On-Demand CRM
When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

VANTAGE CRM: On-Premise vs. On-Demand CRM On-Premise vs. On-Demand CRM Source: CompareBusinessProducts.com Document Type: White Paper Description: When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need
6/3/2013 4:40:00 PM

CRM: The Essential Guide
Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider the options by answering key questions about your processes and CRM solutions’ capabilities. Find out key CRM principles, and how to best mitigate the cost of CRM implementation.

VANTAGE CRM: CRM: The Essential Guide CRM: The Essential Guide Source: Aptean (CDC Software) Document Type: White Paper Description: Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider the options by answering key questions about your processes and CRM solutions’ capabilities. Find out key CRM principles, and how to best
5/7/2008 4:32:00 PM

The Benefits of CRM/ERP Integration
Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored inteview, CRM analyst Raluca Druta explains how that helps companies automate workflows, improve communication, and enhance the customer experience.

VANTAGE CRM: The Benefits of CRM/ERP Integration The Benefits of CRM/ERP Integration Source: Technology Evaluation Centers Document Type: TEC Report Description: Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored inteview, CRM analyst Raluca Druta explains how that helps companies
8/22/2013 2:54:00 PM

Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between surfers and websites.

VANTAGE CRM: Remedy Makes CRM a Personal Matter Remedy Makes CRM a Personal Matter D. Geller - March 3, 2000 Read Comments Event Summary Remedy Corp (NASDAQ: RMDY) purchased Axtive to add personalization to Remedy s customer relations management (CRM) and help desk products. Axtive can track a user s profile and serve unique pages to each user based on the profile. Remedy believes that this will ultimately reduce the costs of customer relationship management and provide the right information to each customer in fewer
3/3/2000


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