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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 veb cem


Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

veb cem  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! :

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » veb cem

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

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OpenText Acquires Actuate BI


OpenText, a large provider of enterprise information management (EIM) solutions, is acquiring business intelligence (BI) and personalized analytics and insights software vendor Actuate Corporation for $330 million in cash (about a 90% premium on Actuate’s stock price). But it’s not a hefty price for such a low-risk acquisition.

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Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite


The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM). Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for

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OpenText


OpenText provides a range of enterprise information management solutions to a global market. The company's products include Enterprise Content Management (ECM), Business Process Management (BPM), Customer Experience Management (CEM), Information Exchange, and Discovery, among others. Tempo Social, OpenText's social business platform, offers social collaboration, Web and social analytics tools, and portal and social compliance support. OpenText was founded in 1991 and is headquartered in Waterloo, ON, Canada.

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Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

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CEM Business Solutions


The Centre of Excellence for Management (CEM) was established in 2003 with a clear focus on Microsoft Dynamics practices. CEM Business Solutions is a Microsoft Dynamics Gold Certified Partner with core competency in implementing Microsoft Dynamics AX and CEM-developed add-ons for human capital management (HCM) and payroll. CEM has served more than 278 customers worldwide across industries such as construction, oil and gas, manufacturing, trade, and retail.

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

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CEM AX HCM and Payroll


CEM AX HCM and Payroll are built on the Microsoft Dynamics AX platform.    CEM's human capital management (HCM) software allows the human resources (HR) manager to coherently map data across various levels of the organization. It generates and integrates data across multiple roles, entities, and locations.   CEM AX Payroll eliminates the need for payroll outsourcing. It was custom-developed for organizations to be able to process their payroll internally, in full compliance with dynamic and varied legislation, and offers a completely transparent payroll process.   

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Customer Experience Management: Accelerating Business Performance


Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

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CEM AX HCM and Payroll: Human Capital Management Competitor Analysis Report


Human Capital Management (HCM) encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from the point of hire to the point of retire. This HCM model includes functionality for recruitment and staffing management, human resource management, career development, succession planning, learning management, performance and compensation management, and workforce management and planning.

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