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TIBCO BPM
TIBCO@ Staffware Process Suite is a suite of application modules designed to provide business users and IT staff with collaborative tools to create end-to

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » vendini faq


Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

vendini faq  customer intelligence,customer service,consumer relationship system,business intelligence,enterprise relationship management,employee experience management,customer experience,consumer relationship system Read More...
SAP Support of the Health Care Supply Chain’s Ongoing Effort to Ensure Patient Safety and Drive Business Value
Electronic product code information services (EPCIS) is a standard mechanism for inter-company collaboration and data sharing, which can enable health care

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RedPrairie and JDA Software Merger, Part One: What’s (Not) to Like?
My blog series in 2009 entitled “A Tale of a Few Good SCM Players” talked at great length about RedPrairie Corporation, JDA Software, and Manhattan

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Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? Part Two: Challenges and User Recommendations
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may

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Microsoft Throws .NET At SMEs, With CRM As Bait
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its

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Why Your Organization Needs Succession Planning
Succession planning is not a new concept—so why are so many companies not actively planning for the replacement of key positions, and risk losing valuable

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Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting

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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

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What Small Businesses Need to Know in Today’s Regulatory Environment
Today, entrepreneurs running small-to-medium sized businesses face daunting tasks that just a few years ago were not existent. The complexities of the business

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ReadyGo WCB + Suite
Content experts may use ReadyGo Web Course Builder's wizard-like interface to create a e-learning courses that include navigation, chapters, pages, exercises

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Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

vendini faq  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More...
Salesforce to Shut Down Do.com
For a product to be acquired and later shut down is not uncommon. One famous example is Gist—a professional contacts management tool—acquired by RIM (now

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