X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 vertical sbx switchvox soho


Infor Finds Its Customer Engagement Rhythm
Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with

vertical sbx switchvox soho  to business (B2B) scenarios, micro-vertical solution orientation, Infor’s own Node.js-based content management system (CMS), an application programming interface (API)-based commerce engine with rich personalization and real-time integration, an open source stack, etc. (See Figure 2 and this video for more info).      Rather than try to recreate an unwieldy and costly uber or “fusion” enterprise resource planning (ERP) suite, Infor will likely attempt to create many of these mini suites that can

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

Evaluate Now

Documents related to » vertical sbx switchvox soho

Addressing Channels and the Low-End Market


Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors (ISV) and value-added resellers (VAR). These efforts are designed to accelerate the MBS Group's partner-driven vertical strategy, providing stronger opportunities for partners to align their services and solutions with their customers' specific needs. Microsoft has to be in the small business market, which is a springboard or a feeding ground for more scalable products as these businesses grow over time.

vertical sbx switchvox soho  while attractive horizontal and vertical add-on products would remain unavailable and unknown to the wider MBS customer base or would remain unsupported by small, resource-strapped value-added resellers (VAR)/ independent software vendors (ISV). To remedy these problems, at Convergence 2005, Microsoft announced plans to increase resources and provide new tools and offerings for MBS ISVs and VARs, whereby all efforts are designed to accelerate the MBS Group's partner-driven vertical strategy, providing Read More

Infor LN (v. 10.3) Is TEC Certified for Discrete and Engineer-to-order Manufacturing and Financials


The ERP system Infor LN (v. 10.3) by Infor is TEC Certified for discrete and engineer-to-order (ETO) manufacturing and financials. Find out how the product fared in the live demonstration to TEC analysts and what features differentiate it from other ERP products on the market.

vertical sbx switchvox soho  a broad range of vertical markets including industrial manufacturing, distribution, high tech, aerospace & defense, equipment, automotive, and maintenance, repair, and operations (MRO) service providers. Being built for these industries means that the product is especially strong in the supply chain management (SCM), manufacturing management, project lifecycle management, and service lifecycle management functional areas.   Figure 1 . Infor LN as a strategic platform   Infor LN target markets and custom Read More

Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Four: Market Impact Continued


Sage Group's decision to finally group its plethora of enterprise-level applications in North America under the Best Software brand in 2002 emanated from the company's ability to deliver highly integrated components, and to weave a unified story around this concoction of products, many of them with best-of-breed traits.

vertical sbx switchvox soho  15,000 customers in different vertical markets. The system supports more than 4,000 tax jurisdictions and all standard government reports that can be filed electronically, while industry-specific reports are also available. Sage Group's decision to finally group its plethora of SME applications in North America under the Best Software brand in 2002 emanated from the company's ability to deliver highly integrated components, and to weave a unified story around this concoction of products, many of them with Read More

ACCPAC -- Being Much More Than Meets The Eye Part Four: Challenges and User Recommendations


One has to see how ACCPAC’s moves to nurture the relationship and the morale of its VARs and to make them more successful (profitable), will play against MBS’ and Best’s enticing financing arrangements for their VARs and customers, particularly during these days of cash scarcity.

vertical sbx switchvox soho  regions nor in certain vertical segments owing to the fierce channel competition from more aggressive, better known and/or wealthier competitors like Microsoft , Sage / Best Software , Exact Software , Epicor , and Scala to name some. The company still has some US states where it has no reseller as yet, and it still derives as much revenue from Canada as from the much bigger US. Also, not only ACCPAC may be plagued with the accounting-only perception, but its VARs have long been accustomed to deploying Read More

Customer Relationship Management (CRM) RFI/RFP Template


Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

vertical sbx switchvox soho   Read More

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

vertical sbx switchvox soho  SAP,web 2.0,relationship management,customer relationship,relationship customer,customer relationship management,customer survey,web 3.0,customer experience,customer loyalty,loyalty customer,relationship marketing,customer retention,retention customer,customer crm Read More

CRM and Technological Solutions: Be the Customer


In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

vertical sbx switchvox soho  CRM,customer relationship management,Technological Solutions,CRM landscape,CRM application,crm implementation,crm integration,CRM projects,e-CRM,implementing a CRM application Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

vertical sbx switchvox soho  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More

Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

vertical sbx switchvox soho  customer relationship management,CRM,functionality,customer satisfaction,data management,marketing automation,enterprise resource planning,ERP,sales force automation,SFA Read More

Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

vertical sbx switchvox soho  customer relationship management,loyalty programs,crm systems,loyalty program,customer surveys,crm system,crm insurance,crm evaluation,crm software,customer retention programs,microsoft crm,free crm,crm training,measuring customer loyalty,free crm software Read More

Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

vertical sbx switchvox soho  customer strategies,customer strategy reports,customer strategies customer satisfaction,approach to customer strategy,customer strategy growing,customer operations strategies,effective customer strategies Read More

Vertical Solutions


Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and Contact Center solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market. These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment. VSI's applications are flexible, integrate easily with legacy systems, and offer rapid deployment times. VSI also provides the services companies need to effectively deploy our solutions, including custom software, interface development, connectivity expertise, and database conversion. Implementation consulting, planning, hardware procurement, technical support, education, and training are also integral parts of VSI's comprehensive business solutions. Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. Vertical Solutions, Inc. has more than 20 years of experience designing and deploying award-winning support and service management solutions. VSI has offices and partners worldwide.  

vertical sbx switchvox soho  Solutions Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and Contact Center solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the Read More

Customer Chemistry


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

vertical sbx switchvox soho   Read More

Food Distribution Vertical Industry Brief


Food giants and technology providers work together to improve the efficiency of food processing, and storage and distribution operations, so that food products can be harvested, stored, and moved to the dinner table quickly and at less cost. This vertical brief focuses on specific issues within today's food distribution industry, explaining how IT solutions can help food distributors improve efficiency and reduce overall costs that drive up profits in an extremely competitive, low margin business.

vertical sbx switchvox soho  Distribution Vertical Industry Brief Food giants and technology providers work together to improve the efficiency of food processing, and storage and distribution operations, so that food products can be harvested, stored, and moved to the dinner table quickly and at less cost. This vertical brief focuses on specific issues within today's food distribution industry, explaining how IT solutions can help food distributors improve efficiency and reduce overall costs that drive up profits in an extremely Read More