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Firewall Evaluation Center
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Leading Benefits & Claims Administration Provider Improves Workforce Performance
NASCO, a healthcare claims administrator provider for BlueCross and BlueShield companies, deployed SumTotal’s integrated talent management platform to streamline performance management processes and introduce efficiencies to better manage its workforce. It chose SumTotal for its easy-to-use technology and personalized approach to service and support. See how it achieved a 38% improvement in its performance management process.
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Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.
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Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with
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8/3/2009 3:19:00 PM
Distributed Virtual Data Center Dynamic Resource Allocation and 24-7 Application Uptime
Today’s business processes place high demands on IT infrastructure, and the answer often is integration of software and hardware resources. Now you can integrate by separating: divide logical processing and storage resources from the physical hardware on which they run, and help make virtualization a powerful tool for improving your data center’s flexibility, reliability, and use—while reducing cost of management.
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11/22/2007 3:59:00 PM
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In response to its global demand from IT decision makers in service industries, software evaluation firm Technology Evaluation Centers (TEC) has la...
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1/8/2007
Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out.
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4/27/2009 11:16:00 AM
10 Errors to Avoid When Building a Data Center
In the white paper ten errors to avoid when commissioning a data center, find out which mistakes to avoid when you're going through the data center...
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8 Solutions Designed to Optimize the Data Center
As your business grows, so too does the complexity of your data center. Along with this complexity, there are problems such as the inflexibility caused by operating systems, applications, and associated data, which are bound to the hardware they are installed on. Discover eight ways to optimize the infrastructure in your data center using virtualization products designed to work with your current technologies.
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TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its
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6/27/2007
Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.
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