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Software Functionality Revealed in Detail
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 visio jms queue


A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

visio jms queue  customer experience management software,customer service experience,cem software,customer experience,customer intelligence,customer experience solutions,customer experience software,customer experience manager,customer relationship management,customer satisfaction,customer loyalty,customer satisfaction survey,customer relations,customer experience strategy,customer feedback

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » visio jms queue

Distilling Data: The Importance of Data Quality in Business Intelligence


As an enterprise’s data grows in volume and complexity, a comprehensive data quality strategy is imperative to providing a reliable business intelligence environment. This article looks at issues in data quality and how they can be addressed.

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The Roaring Penguin Training Network


A recent paper presented evidence that Bayesian filtering could be effective using a shared Bayes database, even among hundreds or thousands of different users. This lead to the Roaring Penguin Training Network (RPTN), a mechanism for sharing Bayes votes among different CanIt customers. This white paper describes the Roaring Penguin Training Network (RPTN).

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Glossary of Enterprise Applications Terminology Part Two: Just-in-Time to Extensible Markup Language


As enterprise applications systems developed over time, a continuous stream of new terminology surfaced. This is a glossary of those terms.

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The Wizardry of Business Process Management - Part 4


Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2 then analyzed in depth the vendor’s ability to help business users capture (and then realize) business objectives and intent, while Part 3 focused

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The Blessing and Curse of SharePoint's "Grandma's Attic" - Part 1


Notwithstanding Microsoft's recent purchase of Skype, some pundits have started to question its relevance in the long term (in view of the ongoing consumer mobile devices and/or social media success of Apple, Google, Facebook, Oracle, salesforce.com, etc.). However, there are still many Microsoft products that are quite relevant. One of them is undoubtedly Microsoft

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Queue Global Information Systems Corp.


Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity theft, Internet fraud, credit card, and unauthorized access to privileged information on a global scale.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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Profit Optimization - Can We Possibly Argue With The Objective?


The "why" of Profit Optimization is easy? The objective is to increase profits and we can all agree on that objective. The "how" of Profit Optimization is not so easy. The seemingly simple solutions are dependent upon each other and many more variables. Profit Optimization is not a simple objective; it is a very complex objective.

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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How Many Napkins Have to Die Needlessly? A Case for Business Architecture


Architecture is a description of how things go together. Once we know what our Business Architecture is, we can design an Information Technology Architecture to compliment it. Without a clearly stated architecture, there is a good chance that things will be put together wrong.

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