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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

voice analysis software  Note: Attensity and the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » voice analysis software


Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

voice analysis software  messaging (IM), video-enabled channels, voice over IP (VoIP)-enabled online meetings, and Web conferences. These collaboration solutions include Saba Centra Online Collaboration and Saba Social (formerly Saba Live ), a new Saba product that was made generally available (GA) in mid 2010. Saba Centra Online Collaboration Suite Saba Centra Online Collaboration enables organizations to capture and share knowledge, as well as exchange information with customers, partners, prospects, and employees around the Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

voice analysis software  audio conferencing, often using voice over Internet protocol (VoIP) technology to bring the whole experience to the personal computer (PC). All of these features and benefits are available without purchasing, implementing, or managing a stack of hardware and software that is only used on occasion. Aside from e-meetings and presentations, another important use of WebEx is remote training, for example for regulatory compliance or IT support, as this reduces travel and increases business productivity. WebEx Read More...
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

voice analysis software  integration (CTI)  and  interactive voice response (IVR)  technologies help to deliver a more compelling solution. The business insight part of the equation remains tricky due to the fact that enterprise-wide information is fragmented yet critical to maintain process performance. Since responsive processes require the right information, in the right form, and at the right time, the upcoming Progress Enterprise Data Services offering,  as part of the vendor’s Responsive Information Management (RIM) Read More...
Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

voice analysis software  HD video meetings, chat, Voice over Internet Protocol (VoIP), desktop sharing, Web conferencing, one-click publishing to YouTube , and activity streams. In addition to being an integral part of Saba’s broader talent management and social cloud platforms, an extensive set of open application programming interfaces (APIs) are available for integrating Saba Meeting with third-party enterprise applications including customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, Read More...
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

voice analysis software   Read More...
BNA Software
Established in 1983, BNA Software specializes in publishing tax software applications for professionals. Many of the company's programs are category standards

voice analysis software   Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

voice analysis software  step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections 5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Aplicor delivers Web-based CRM , ERP and accounting software to global midmarket and enterprise organizations. Unique strengths include an intuitive user interface to promote a positive user experience, Source : Read More...
Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

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Halogen Software
Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions

voice analysis software  employee appraisal, employee assessment, employee review software, performance appraisal, performance evaluation, performance review, self-assessment, survey,360 feedback software,Appraisal Software,HR Managment,Managment Software,Surveyor Software Read More...
Expandable Software
Founded in 1983, Expandable Software, Inc. develops, markets, and supports an integrated manufacturing enterprise resource planning (ERP). The company's

voice analysis software  erp manufacturing software,erp software implementation,erp software vendor,expandable software,expandable software inc Read More...
Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

voice analysis software  contact, customer, management, marketing, relationship, sales, salesforce, service, SFA,compare maximizer software,contact management solutions,crm,customer relationship management,Maximizer,Maximizer Enterprise,Maximizer Software,maximizer software business partners in chennai,maximizer software canada,maximizer software compatable with handheld,maximizer software europe maximizer users,maximizer software healthcare,maximizer software inc will anderson offshore outsourcing,maximizer software india,maximizer software lawsuits,maximizer software reviews,maximizer software vendor in chennai. india,price of maximizer software,reviews maximizer software,reviews of maximizer software Read More...
Quadrant Software
Quadrant Software@ develops, implements and supports Quadrant HR™. Quadrant HR™ is a user-defined, configurable software and services solution

voice analysis software  business payroll software,certified payroll software,construction payroll software,easy payroll software,hr payroll software,hr software systems,human resources software solutions,production accounting software,qhr software inc.,qhr technologies Read More...
Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

voice analysis software   Read More...

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