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Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet

voice one  elements of a single voice system. This fragmented architecture cripples one of the key benefits of VoIP: the ability to create a single voice system that is distributed across multiple sites and can cover for individual switches that fail. It can also increase costs. Each of the silos may still require outsourced management and maintenance by a local teleconnect, just as their circuitswitched predecessors did. There may also be licensing issues to consider. The Data-Centric Approach to VoIP Reliability Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » voice one


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

voice one  indicated in Exhibit 1, voice is one of the leading self-service channel performers of customer interaction. Although the advantages of VSS are well known, many enterprises have not capitalized on the current technological advances and best practices in voice technology. The architectural limitations that once plagued this space have matured into an open standards-based paradigm allowing for a truly enterprise-wide infrastructure. VSS works effectively when it is integrated with the overall service strate Read More...
Just One Hop Away From San Jose
Cisco Systems, Inc. has acquired a Manufacturing Facility in New Hampshire.

voice one  data required for true voice over IP, video and data applications. With the growing demands on corporate network infrastructure and Internet based applications this facility plays a major role towards developing the next generation of Optical Networking for Cisco. Cisco's intent to use this facility to both design and test the next generation of network hardware shows Cisco's commitment to its user community. Cisco plans on having 500 employees producing Optical-networking equipment by years end in its ne Read More...
Active Voice Releases Unity 2.4
Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage

voice one  2000 Event Summary Active Voice Corporation, a global leader of unified messaging and computer telephony software solutions, announced that Unity Enterprise 2.4, the latest version of its award-winning true unified messaging solution for enterprise-level organizations, has been released to general availability for all customers. Market Impact Release 2.4 of Active Voice's Unity Unified Messaging solution has hit the streets touting software - only support for Cisco's Call Manager 3.01, unlimited usage of Read More...
Voice-Over-Broadband Standards on the Horizon
Voice-Over Broadband standards are on the horizon. Today General Bandwidth, Inc. and Efficient Networks announced a business alliance to test interoperability

voice one  product offering for broadband voice technology. Once standards are approved, this marketplace will be able to have an open architecture and compete with the traditional telecommunications vendors. Ratification of these standards will not happen until 2001, but vendors will start adopting these standards in the fourth quarter of 2000 (60% probability). This alliance will benefit the SOHO (Small/Home Office) business market because SOHO's will now be able to have a variety of services available over a sing Read More...
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

voice one  ROI is it Anyway? Part One: Introduction Introduction After a few years of incredible hype and some very wishful thinking, enterprise software has finally returned to reality. Plans and promises that assumed the repeal of business fundamentals have disappeared along with the sky-high stock prices for some software vendors. But, we've been here before. In the early 1990s, we thought manufacturing automation would revolutionize business for all time. And in some ways it did. But it did not eliminate the Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

voice one  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More...
Case Study: Active Voice Gets Proactive and Powers Communication with CRM
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales

voice one  Study: Active Voice Gets Proactive and Powers Communication with CRM Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities. But when the company implemented an e-customer relationship (e-CRM) solution, its users gained mobile access to valuable customer information. Learn about the other benefits. Read More...
Distribution One
Distribution One provides software solutions for wholesalers and distributors. The company's information management applications include functionality for:

voice one  One Distribution One provides software solutions for wholesalers and distributors. The company's information management applications include functionality for: order entry accounts payable (A/P) accounts receivable (A/R) customer relationship management (CRM) inventory management point of sale (POS) general ledger (GL) purchasing sales analysis and many other modules To help customers transition from other software, Distribution One transfers items, customers, vendors, open accounts Read More...
Clear Voice over Wi-Fi
For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single mobile handset. For

voice one  Voice over Wi-Fi For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single mobile handset. For carriers, FMC represents a lucrative opportunity to leverage inexpensive technology. This technology, however, has its technical challenges, making performance hard to predict. To be successful, carriers need to understand the factors that influence this behavior. Read More...
Accellos One WMS
AccellosOne Warehouse Management System acts as the hub of your supply chain solution, integrating accounting/order and shipping software systems, electronic

voice one  One WMS AccellosOne Warehouse Management System acts as the hub of your supply chain solution, integrating accounting/order and shipping software systems, electronic data interchange (EDI) systems, Crystal Reports software, radio frequency and barcode hardware, and warehouse automation equipment. Read More...
Monitoring and Managing Voice over Internet Protocol (VoIP)
As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity

voice one  and Managing Voice over Internet Protocol (VoIP) As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity to delay and packet loss compared with other network applications. However, a basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help you keep your VoIP network running smoothly. Read More...
Navigator One for SAP Business One: Discrete Manufacturing (ERP) Competitor Analysis Report
The discrete enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non

voice one  One for SAP Business One: Discrete Manufacturing (ERP) Competitor Analysis Report The discrete enterprise resource planning (ERP) knowledge base addresses discrete manufacturing (distinct items such as auto parts or chairs) as well as non-manufacturing industries. Research vendors that support a range of functionality for production planning, shop floor control, and product costing. The knowledge base also provides information on financials, human resources, and other enterprise management Read More...
The Many Faces of PLM Part One: Event Summary
Product Lifecycle Management (PLM) software solutions, like many of the application suites that have come before it, are a collection of different offerings

voice one  Many Faces of PLM Part One: Event Summary Event Summary The Product Development Managers Association (PDMA) is a professional organization dedicated to furthering the practice of product development. In October of 2003, PDMA held their annual conference with the theme The Business of Product Development People, Process & Technology Across the Life Cycle . The conference was an excellent event for professionals with a common interest in better managing commercial products to share ideas and learn from Read More...

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