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Software Functionality Revealed in Detail
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 voice one


Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet

voice one  elements of a single voice system. This fragmented architecture cripples one of the key benefits of VoIP: the ability to create a single voice system that is distributed across multiple sites and can cover for individual switches that fail. It can also increase costs. Each of the silos may still require outsourced management and maintenance by a local teleconnect, just as their circuitswitched predecessors did. There may also be licensing issues to consider. The Data-Centric Approach to VoIP Reliability

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » voice one

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

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Voice over IP Manageability


The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is it possible to reduce the total cost of ownership (TCO) of technology platforms? Voice over Internet protocol (VoIP) manageability can be a crucial step in self-provisioning users and unburdening valuable network professionals.

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Just One Hop Away From San Jose


Cisco Systems, Inc. has acquired a Manufacturing Facility in New Hampshire.

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Appian: Pushing the BPM Envelope—Part One


In a matter of a decade or so, Appian has evolved from a business process management (BPM) software market latecomer to a BPM market challenger, and finally to an upper echelon BPM provider, competing with the likes of IBM and Pegasystems.

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One Network Enterprises


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Commerce One and Adexa Build Castles in the Air


Leading e-commerce vendor Commerce One recently announced an alliance with B2B collaboration vendor Adexa. Though in its early stages, the alliance has strong incentives on its side that may well bring success.

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SAP Business One 9.0 Released


The “little” SAP Business One solution is an unsung hero of sorts at SAP. Indeed, more than 38,000 customers worldwide in nearly 30 languages and over 630 partners are often ignored as less newsworthy by market observers. The business management solution for small businesses (with 10–20 users, on average) can be deployed on premises or in the cloud, and is accessible via mobile devices. During

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THE SAP® Business One Software Development Kit


In today's rapidly changing world, businesses need software that can easily adapt to meet new needs as they arise. SAP® Business One is an affordable, easy-to-use solution that allows small and midsize businesses to streamline and integrate a broad range of operational and managerial tasks.

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