X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 voice one


Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet

voice one  elements of a single voice system. This fragmented architecture cripples one of the key benefits of VoIP: the ability to create a single voice system that is distributed across multiple sites and can cover for individual switches that fail. It can also increase costs. Each of the silos may still require outsourced management and maintenance by a local teleconnect, just as their circuitswitched predecessors did. There may also be licensing issues to consider. The Data-Centric Approach to VoIP Reliability

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

Evaluate Now

Documents related to » voice one

Just One Hop Away From San Jose


Cisco Systems, Inc. has acquired a Manufacturing Facility in New Hampshire.

voice one   Read More

Voice-Over-Broadband Standards on the Horizon


Voice-Over Broadband standards are on the horizon. Today General Bandwidth, Inc. and Efficient Networks announced a business alliance to test interoperability between their two companies in the area of Voice-Over Broadband.

voice one   Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

voice one   Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

voice one   Read More

Commerce One to Procure for the Antipodes and Elsewhere


Procurement vendor Commerce One and Cable &Wireless Optus sign a deal to establish an electronic marketplace in Australia and New Zealand. Commerce One is reinforcing its presence in the Pacific and in Europe.

voice one   Read More

Commerce One: First SAP, then Microsoft. But What About Clarus?


Commerce One announced an expanded partnership with Microsoft. Will e-procurement be an integral part of your next operating system?

voice one   Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

voice one   Read More

Clear Voice over Wi-Fi


For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single mobile handset. For carriers, FMC represents a lucrative opportunity to leverage inexpensive technology. This technology, however, has its technical challenges, making performance hard to predict. To be successful, carriers need to understand the factors that influence this behavior.

voice one   Read More

SAP Business One Marks 40,000 Customers


While some might wonder how many brand new large customers SAP might get annually for its top of the range SAP Business Suite, SAP Business One has just won its 40,000th customer. That's a fairly significant number to achieve within a decade, given that SAP's customer base totals around a quarter of a million and results from over 40 years of existence including numerous acquisitions. 4G

voice one   Read More

With Commerce One, Your Reach May Be The Same As Your Grasp


Commerce One has announced a broad range of initiatives aimed at extending its E-procurement solutions and technology across the supply chain. The company announced that this completes its procurement offerings; what will it do next?

voice one   Read More