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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 voice rec


Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet

voice rec  to IP Telephony : Voice Over IP (Wikipedia) Voice over IP Manageability   Voice Over IP is also known as : Voice Over IP , Voice Over Internet Protocol , Understand Voice Over IP , VOIP Solutions , IP Faxing Solutions , VOIP Phone System , Voice Over IP Services , Voice Over IP Calculator , Voice Over IP Infrastructure Solutions , Voice Over IP Providers , Voice Over IP Software , Voice Over IP Fundamentals , Voice Over IP Phone , Voice Over IP Infrastructure , Resources for Voice Over IP , Voice Over

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » voice rec

Voice-Over-Broadband Standards on the Horizon


Voice-Over Broadband standards are on the horizon. Today General Bandwidth, Inc. and Efficient Networks announced a business alliance to test interoperability between their two companies in the area of Voice-Over Broadband.

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Can You Hear Me Now: The True Role of Voice-directed Picking in Warehouse Management


Although voice-directed picking may take distributors to higher logistics levels someday, operations managers should try listening to their warehouse personnel for now. Warehouse workers are the real experts on a company's warehouse, its product, and its customer.

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Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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Clear Voice over Wi-Fi


For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single mobile handset. For carriers, FMC represents a lucrative opportunity to leverage inexpensive technology. This technology, however, has its technical challenges, making performance hard to predict. To be successful, carriers need to understand the factors that influence this behavior.

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

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PROGNOSIS


Prognosis is a comprehensive software suite that provides performance management solutions for ATM and EFTPOS systems, Voice over IP and Unified Communications networks, critical IT server infrastructure, and web applications such as online banking and travel booking systems.

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Cisco’s Complete Network in a Box


Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced the new LAN switching solution containing the Catalyst 3524-PWR-XL and upgraded software functionality for the Catalyst 3500 and 2900 series XL desktop switches.

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Monitoring and Managing Voice over Internet Protocol (VoIP)


As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity to delay and packet loss compared with other network applications. However, a basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help you keep your VoIP network running smoothly.

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DNS and DHCP Services for Voice over IP


Voice over Internet protocol (VoIP) technology has become a money-saving telecom option that brings the power of a computer to a user’s phone. VoIP devices, however, require more complicated configurations than the average network client. Indeed, without reliable and properly configured domain name system (DNS) and Dynamic Host Configuration Protocol (DHCP) services running on a network, VoIP services are impossible.

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Oracle RightNow


Oracle RightNow Feedback Cloud Service is a feedback management software solution that “listens” to the voice of the customer as it becomes available on the Web, across social media, and in contact centers. The solution employs targeted feedback capture methodologies, a functionality that engages clients post-service. In addition, it allows for personalized messaging, audience targeting and segmentation, and emotion detection. The reports and dashboards represent customer feedback graphically. Oracle RightNow Feedback Cloud Service also offers a polling widget.

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