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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 voice recog


Voice over IP Reliability
We all know that computers, generally speaking, have not been as reliable as phones. And the fear, uncertainty, and doubt (FUD) surrounding voice over Internet

voice recog  to IP Telephony : Voice Over IP (Wikipedia) Voice over IP Manageability   Voice Over IP is also known as : Voice Over IP , Voice Over Internet Protocol , Understand Voice Over IP , VOIP Solutions , IP Faxing Solutions , VOIP Phone System , Voice Over IP Services , Voice Over IP Calculator , Voice Over IP Infrastructure Solutions , Voice Over IP Providers , Voice Over IP Software , Voice Over IP Fundamentals , Voice Over IP Phone , Voice Over IP Infrastructure , Resources for Voice Over IP , Voice Over

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » voice recog

Clear Voice over Wi-Fi


For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single mobile handset. For carriers, FMC represents a lucrative opportunity to leverage inexpensive technology. This technology, however, has its technical challenges, making performance hard to predict. To be successful, carriers need to understand the factors that influence this behavior.

voice recog  Voice over Wi-Fi For consumers, fixed/mobile convergence (FMC) means a world where integrated voice and data services are available anywhere through a single mobile handset. For carriers, FMC represents a lucrative opportunity to leverage inexpensive technology. This technology, however, has its technical challenges, making performance hard to predict. To be successful, carriers need to understand the factors that influence this behavior. Read More

Voice-Over-Broadband Standards on the Horizon


Voice-Over Broadband standards are on the horizon. Today General Bandwidth, Inc. and Efficient Networks announced a business alliance to test interoperability between their two companies in the area of Voice-Over Broadband.

voice recog  General Bandwidth's G6 broadband voice gateway. Market Impact The core of the business alliance formed between General Bandwidth, Inc. and Efficient Networks is their agreement to develop and endorse standardization of Voice-Over-Broadband. This standardization will bring together all forms of broadband communications onto a common voice platform. The development of standards and interoperability testing between these companies will reduce the risk of having a proprietary based product offering for Read More

Can You Hear Me Now: The True Role of Voice-directed Picking in Warehouse Management


Although voice-directed picking may take distributors to higher logistics levels someday, operations managers should try listening to their warehouse personnel for now. Warehouse workers are the real experts on a company's warehouse, its product, and its customer.

voice recog  train warehouse personnel on voice technology is much less than training them to work in a paper or scanning environment. This is true, but these industry experts are really speaking in terms of training the system, not the individual. Of course, individual pickers still need to be taught the warehouse layout, just as they need in a paper or scanning environment. And you still have to teach the picker about the product, just as you would in a paper or scanning environment, unless you are using universal Read More

Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

voice recog  the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More

Active Voice’s Unity ~ In Pursuit of the Perfect Unified Messaging Solution


Throughout the past seventeen years Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes.

voice recog  Christopher Schmandt founded Active Voice in 1983 with a common goal in mind — to develop software that enables centralized electronic communication. Throughout the past seventeen years, Active Voice has enjoyed considerable growth and success developing Unified Messaging solutions for major collaborative messaging servers such as Microsoft Exchange and Lotus Notes. Active Voice has recently gained much attention in the messaging arena with Best of Show awards from Microsoft and Lotus conferences, Read More

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

voice recog  and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving customers a memorable and meaningful experience? Sounds a lot like Read More

Five Tips for Saving Money on Your Business Phone System


With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.

voice recog  phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money. Read More

How to Set Up a DID Management System


The Internet industry is intensifying day by day as it becomes the basis of communication for businesses. With the introduction of voice over Internet protocol (VoIP), communication costs have been greatly reduced, and the Internet industry is thus introducing variant services to consumers that were unthought of before. One of these emerging ideas is direct inward dialing (DID).

voice recog  With the introduction of voice over Internet protocol (VoIP), communication costs have been greatly reduced, and the Internet industry is thus introducing variant services to consumers that were unthought of before. One of these emerging ideas is direct inward dialing (DID). Read More

Active Voice Releases Unity 2.4


Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage of ViewMail® for Microsoft Outlook and a special agreement with Microsoft to allow telephone only users access to his/her inbox, without the need to purchase a Client Access License (CAL).

voice recog  Voice Releases Unity 2.4 Active Voice Releases Unity 2.4 P. Hayes - August 23, 2000 Event Summary Active Voice Corporation, a global leader of unified messaging and computer telephony software solutions, announced that Unity Enterprise 2.4, the latest version of its award-winning true unified messaging solution for enterprise-level organizations, has been released to general availability for all customers. Market Impact Release 2.4 of Active Voice's Unity Unified Messaging solution has hit the Read More

Hosted PBX Buyer's Guide for Small and Medium Businesses


A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet protocol (VoIP) and get a new range of features and capabilities. While there are several IP PBX options, hosted applications are usually quicker and cheaper to install. Discover the critical features and services your SMB needs in a new hosted phone system.

voice recog  medium businesses use their voice communications. They are the modern heirs to the historic Centrex (Centralized Exchange) systems that were the ultimate in business communications for the past thirty years. But hosted IP PBX systems are cheaper and far more capable than their predecessors. Modern hosted IP PBX systems literally deliver multinational enterprise capabilities to even the smallest of businesses, often at a cost lower than the far more basic systems they are replacing. This Buyer’s Guide Read More

Your Guide to Troubleshooting Voice over Internet Protocol


The sensitivity of voice over Internet protocol (VoIP) to delay and packet loss, compared with other network applications such as e-mail services, presents a big challenge. But if you have a basic understanding of VoIP traffic and of the quality metrics that VoIP monitoring tools can provide, you increase your ability to run your network smoothly. Learn about the statistics and metrics you need to maximize your VoIP use.

voice recog  Guide to Troubleshooting Voice over Internet Protocol The sensitivity of voice over Internet protocol (VoIP) to delay and packet loss, compared with other network applications such as e-mail services, presents a big challenge. But if you have a basic understanding of VoIP traffic and of the quality metrics that VoIP monitoring tools can provide, you increase your ability to run your network smoothly. Learn about the statistics and metrics you need to maximize your VoIP use. Read More

Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?


Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs.

voice recog  its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs. Read More

Active Voice Adds Unified Messaging to Cisco’s CallManager


The Cisco CallManager is an IP based telephony system that will utilize Active Voice’s software to deliver a reduced dependency on external hardware to achieve UM, resulting in up to a 20% savings to Enterprise clients.

voice recog  Voice Adds Unified Messaging to Cisco’s CallManager Active Voice Adds Unified Messaging to Cisco's CallManager P. Hayes - July 17, 2000 Event Summary (Seattle, Washington, USA-July 26, 2000) - Active Voice Corporation, a global provider of unified messaging and computer telephony software solutions, announced that Unity Enterprise-its Windows NT-based true unified messaging server-will support integration with the latest version of Internet Protocol (IP) telephony call processing software from Read More

Hosted VoIP Buyers Guide


If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system.

voice recog  opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system. Read More