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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 voice recognition program


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

voice recognition program  Hosting Models for Hosting Voice Self-Service Conclusions I. Introduction VSS has been a part of service strategies for more than 20 years. The tremendous technological advances from touchtone interfaces to speech recognition have made voice and speech an integral channel of an enterprise's self-service strategy. Leading industries such as telecommunications, financial services, travel and hospitality, and healthcare have capitalized on these improvements to provide informational and transactional

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Marketing Management (EMM)

The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features.  

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Documents related to » voice recognition program

Infor Ships Infor SCE v10.3


Infor recently announced Infor Supply Chain Execution (SCE) version 10.3, with new functionality and capabilities for logistics and warehouse management. Find out how these enhancements can help your organization achieve dynamic supply chain execution.

voice recognition program  to add mobile and voice enablement, visual metrics, Infor ION middleware integration to enterprise resource planning (ERP) systems, the Infor Ming.le social collaboration capabilities, and in-context business intelligence (BI; read TEC article ). Infor SCE 10.3 features an improved user experience and new integration with Infor M3 , as well as enhanced integrations with the Infor Lawson Enterprise Financial Management and Infor Adage ERP solutions.   In addition, Infor SCE 10.3 offers significant Read More

Saba People 2013-Of Learning & Development Cloud Platform


I must admit that I was pleasantly surprised by the energy and mood permeating the Saba People 2013 event. I had expected a somber mood in light of the founder and chief executive officer (CEO) Bobby Yazdani’s ousting on Friday, on the very eve of the conference. Indeed, how often does a CEO (willingly or not) step down on the eve of an important annual user conference? This issue was briefly

voice recognition program  definition (HD) video and voice over Internet protocol (VOIP) technology as well as an additional (overflow) satellite server, which enables solid performance for even a million users. In addition, Saba Meeting modules foster interactivity, e.g., during a webinar attendees can go and peruse the slides without affecting the presenter (and without relying on the presenter to advance the slides). Saba admits that when it acquired Centra in 2006, it did so for the sole purpose of leveraging its Read More

Small Businesses Propel Intuit (and the Vendor Reciprocates)


We don’t typically comment on vendors’ individual quarterly earning reports, but Intuit’s recently announced fourth-quarter 2013 earnings are worth discussing owing to the big year of its small business group. QuickBooks Online represents the biggest growth engine for Intuit’s Small Business Group, especially globally. Demandforce led revenue growth for the group in Q4, followed by the former

voice recognition program  give small businesses a voice, and the program culminates with one deserving small business receiving the opportunity of a lifetime: its very own coveted (and prohibitively expensive) 30-second commercial during the NFL   Super Bowl in February 2014. The Super Bowl ad will not feature Intuit branding, except for a quick logo shot at the end. Small Business Big Game provides the resources the 29 million small businesses across the US need to succeed. Small businesses can sign up at the Read More

Where Has All the Service Gone?


For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

voice recognition program  use of technology—number and voice recognition in combination with software programs, scheduled call routing, and other tools that smooth the bumps. But technology is only an enabler—the human element is the critical factor. Best practice at the process level should be identified and consistently applied. Problem resolution should be standardized through hands-on' experience, achieved during support analyst training through Role-playing Reviewing and analyzing real-time and recorded problem Read More

Giving Manufacturing Companies a Fast Start: SAP Business All-in-One Fast-start Program


It’s not easy for manufacturing companies to improve operating efficiency while responding to market changes. Improving productivity across business processes requires visibility, speed, and automation. The SAP Business All-in-One fast-start program can tailor SAP manufacturing software to your needs and roll it out quickly—and, it can be adapted to changing requirements. Find out how it can grow with your company.

voice recognition program  sap business one,sap business,free sap accounting software,sap's small business,integrated enterprise resource planning software,mastering the sap business information warehouse,integrated erp software,sap's small business solutions web site Read More

Why VoIP? Why Now? The Immediate and Long-term Benefits of a New Phone System


With consumer broadband and wireless internet offerings increasing in bandwidth, quality VoIP (Voice over IP) service is becoming more common and can be a cost-effective alternative to traditional voice telephony. Benefits such as better sound quality even over long distances are also driving a greater interest in VoIP. But changing to a new technology has its challenges, and ultimately, the choice of whether or not to use a VoIP solution is a business decision. This white paper addresses issues to consider when contemplating implementing a VoIP solution.

voice recognition program  cost-effective alternative to traditional voice telephony. Benefits such as better sound quality even over long distances are also driving a greater interest in VoIP. But changing to a new technology has its challenges, and ultimately, the choice of whether or not to use a VoIP solution is a business decision. This white paper addresses issues to consider when contemplating implementing a VoIP solution. Read More

Voice-Over-Broadband Standards on the Horizon


Voice-Over Broadband standards are on the horizon. Today General Bandwidth, Inc. and Efficient Networks announced a business alliance to test interoperability between their two companies in the area of Voice-Over Broadband.

voice recognition program  General Bandwidth's G6 broadband voice gateway. Market Impact The core of the business alliance formed between General Bandwidth, Inc. and Efficient Networks is their agreement to develop and endorse standardization of Voice-Over-Broadband. This standardization will bring together all forms of broadband communications onto a common voice platform. The development of standards and interoperability testing between these companies will reduce the risk of having a proprietary based product offering for Read More

Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?


It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers, Facebook launched Facebook

voice recognition program  Vuvuzela Help Make Your Voice Heard in the Social Media Universe? It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence/popularity, you are still subject to advertising, invites, recommendations, requests, etc., most of which are not very useful to you. And things will only get worse: Twitter will start selling followers , Facebook launched Facebook Marketing Solutions to help brands and companies Read More

Analysis of Active Voice's Acquisition of PhoneSoft, Inc.


Active Voice will integrate all of PhoneSoft's functionality into their existing "Unity" voice-messaging product to target Lotus Notes Domino R5.

voice recognition program  SEATTLE, /PRNewswire/ - Active Voice Corporation (Nasdaq: ACVC), a global provider of unified messaging and computer telephony software solutions announced it has signed a definitive agreement to acquire privately-held PhoneSoft Inc., a leading provider of true unified messaging solutions for Lotus Notes/Domino. Market Impact PhoneSoft, Inc. is a privately held company that focuses on unified messaging solutions (UM), including email, facsimile, and voice mail. PhoneSoft was selected as a finalist for Read More

Active Voice Releases Unity 2.4


Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage of ViewMail® for Microsoft Outlook and a special agreement with Microsoft to allow telephone only users access to his/her inbox, without the need to purchase a Client Access License (CAL).

voice recognition program  Voice Releases Unity 2.4 Active Voice Releases Unity 2.4 P. Hayes - August 23, 2000 Event Summary Active Voice Corporation, a global leader of unified messaging and computer telephony software solutions, announced that Unity Enterprise 2.4, the latest version of its award-winning true unified messaging solution for enterprise-level organizations, has been released to general availability for all customers. Market Impact Release 2.4 of Active Voice's Unity Unified Messaging solution has hit the Read More

Small Business VoIP Service Providers Buyer’s Guide


Small-business users of voice over Internet protocol (VoIP) have very different needs. But all users have similar concerns when it comes to cost, the range of features, and the level of service included in their VoIP plans. Does your provider offer remote office features? Fax support? E-911? And do you need a hosted or an on-premise service? Before you sign the contract, there are a few things you ought to know.

voice recognition program  Providers Buyer's Guide : Voice over Internet Protocol (VoIP) (Wikipedia) Internet Service Provider (ISP), (Wikipedia) Small Business VoIP Service Providers Buyer's Guide VoIP Service Providers is also known as : Internet Service Providers , Hosted Service , VoIP Service Providers Buyer's Guide , Voice Over Internet Protocol Service Providers , On-premises Service , Customer Premise Equipment , Cpe , Web Services , Small Business VoIP Service Providers , Small Business Phone Service , Small Business VoIP Read More

Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?


Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs.

voice recognition program  its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs. Read More

Dillen Grows WMS Program


Dillen Products, Inc. is a major supplier of plastic planters and trays to the grower segment of the horticultural market. Dillen needed a better way to manage its increasingly diverse inventory, meet the labeling and distribution demands of its major retailers, and integrate its warehouse management system (WMS) quickly and seamlessly into existing supply chain and financial systems. Dillen implemented Click Commerce’s WMS to offer customers a stable and reliable solution that is easy to install and support, while providing the flexibility and scalability necessary for future growth without the risk of major future investment.

voice recognition program   Read More