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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 voice recognition program


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

voice recognition program  Hosting Models for Hosting Voice Self-Service Conclusions I. Introduction VSS has been a part of service strategies for more than 20 years. The tremendous technological advances from touchtone interfaces to speech recognition have made voice and speech an integral channel of an enterprise's self-service strategy. Leading industries such as telecommunications, financial services, travel and hospitality, and healthcare have capitalized on these improvements to provide informational and transactional

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Marketing Management (EMM)

The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively and efficiently. EMM tools help manage strategic planning and marketing resources (sometimes referred to as marketing resource management or MRM). This KB also covers rule-based techniques, pattern recognition, and other profiling features.  

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Documents related to » voice recognition program

Saba People 2013-Of Learning & Development Cloud Platform


I must admit that I was pleasantly surprised by the energy and mood permeating the Saba People 2013 event. I had expected a somber mood in light of the founder and chief executive officer (CEO) Bobby Yazdani’s ousting on Friday, on the very eve of the conference. Indeed, how often does a CEO (willingly or not) step down on the eve of an important annual user conference? This issue was briefly

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Microsoft Windows 10: Boosted, Augmented


Microsoft's announcement of Windows 10 reveals a new approach to personal and business computing. Among the highlights: improved user experience, including a digital personal assistant and holographic potential, and Windows as a service.

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RedPrairie - New Name For A Brave New Value Proposition Paradigm


Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered its prospects a risk/gain-sharing arrangements. In other words, why, rather than pushing software licenses, the vendor opts for guaranteeing its results?

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Small Businesses Propel Intuit (and the Vendor Reciprocates)


We don’t typically comment on vendors’ individual quarterly earning reports, but Intuit’s recently announced fourth-quarter 2013 earnings are worth discussing owing to the big year of its small business group. QuickBooks Online represents the biggest growth engine for Intuit’s Small Business Group, especially globally. Demandforce led revenue growth for the group in Q4, followed by the former

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A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

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Three Simple Steps to Rev Up Your “Stay at Work/Return to Work” Program


For most midsize and large companies, a “stay at work/return to work” (SAW/RTW) program has become a necessity. The impact of unscheduled absence within business operations can be severe, resulting in disrupted workflow and reduced productivity or output. Implementing a SAW/RWT program to properly manage absence and disability can address these and other issues, significantly reducing costs. Learn more about the benefits.

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The Starter PKI Program: How to Get the Time-saving Convenience of a Multiple Digital Certificate Account


Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can benefit you.

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The future of voice and real-time services in mobile networks


Mobile network operators (MNOs) and over the top (OTT) providers are struggling to find services that will attract end users’ attention. MNOs need new tools in order to stay competitive, and one such tool is IMS. IMS provides a standardized framework for service delivery of real-time applications with guaranteed quality of service (QoS). Read this white paper for more information on IMS and other technologies to optimize your network.

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Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

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Giving Manufacturing Companies a Fast Start: SAP Business All-in-One Fast-start Program


It’s not easy for manufacturing companies to improve operating efficiency while responding to market changes. Improving productivity across business processes requires visibility, speed, and automation. The SAP Business All-in-One fast-start program can tailor SAP manufacturing software to your needs and roll it out quickly—and, it can be adapted to changing requirements. Find out how it can grow with your company.

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