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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

voip data center  to accomplish this are VoIP and SIP technologies, which automatically identify who is available on the network to i eld calls. Nortel's IP contact-center solutions, for example, provide remote oi ce solutions to individual agents such as at-home workers, enhance a company's l exibility to manage peak loads and provide 24/7 service and optimize resources by distributing skills across a wide geographic area. Cost If you plan on keeping a tight rein on your company's purse strings, then contact-center Read More

Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » voip data center


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

voip data center  Protocol (VoIP) communication. In VoIP systems, voice communication uses the same digital Internet Protocol (Ethernet) LAN used by a company's data traffic. Increasingly, companies are converging voice and data communication on a single data network. Because these systems are often developed using non-proprietary, open standards, they encourage innovation from third-party software developers who can create useful compatible applications. Using a single operating system (typically Microsoft's Windows) Read More
Network Data Protection Playbook: Network Security Best Practice for Protecting Your Organization
Malicious hacking and illegal access are just a few of the reasons companies lose precious corporate data every year. As the number of network security breaches

voip data center  encryption in servers, storage, VoIP devices and other technologies. As the use of encryption grows, the challenge is to: 1) lower the cost of management; 2) ensure the right processes and controls are used to properly deploy and maintain security; 3) minimize the impact of changes, adds, and deletes that are normal in day-to-day operations; and 4) have the right key archival solution in place. These five steps are essential in defending data and applications from new types of threats and vulnerabilities Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

voip data center  The success of a VoIP deployment hinges on the data gathering and analysis. The more you understand ahead of time about your requirements, the further you are ahead of the game. SLAs-Formulate SLAs on which the success of the IP telephony deployment will be measured. Evaluate the impact of these telephony SLAs on the IP network SLAs that you have in place with your WAN service provider. Formulate new IP network SLAs if necessary. Planning-Be methodical and document every facet of the entire IP telephony Read More
IP Telephony 201: The Nuts and Bolts of VoIP
In IP Telephony 101, I looked at the pros and cons of IP telephony, and a few of the considerations you should explore before making the switch to VoIP.We

voip data center  sum total of your VoIP system components, including hardware (computers, phone systems, routers, switches, hubs, cables and so on) and software (whether for telephony, audio conferencing, video conferencing, Web conferencing, contact center, or mobile solutions). Equipment Router : A router is a kind of cross between a control freak and a traffic cop: it tells data where to go, and how to get there. Sitting between subnets* or individual computers, the router also helps determine communication speed (so Read More
Data Pro Accounting Software
Data Pro Accounting Software, Inc., privately owned, is based in St. Petersburg, Florida and was originally incorporated in June of 1985. The goal of the

voip data center  Pro Accounting Software Data Pro Accounting Software, Inc., privately owned, is based in St. Petersburg, Florida and was originally incorporated in June of 1985. The goal of the corporation has always been to develop and market a full line of accounting software products for a wide range of market segments, on a broad spectrum of operating systems environments such as DOS, Windows and UNIX. Read More
Master Data Management and Accurate Data Matching
Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are

voip data center  Data Management and Accurate Data Matching Have you ever received a call from your existing long-distance phone company asking you to switch to its service and wondered why they are calling? Chances are the integrity of its data is so poor that the company has no idea who many of its customers are. The fact is, many businesses suffer from this same problem. The solution: implement a master data management (MDM) system that uses an accurate data matching process. Read More
Pros and Cons of VoIP Phone Systems
Find out in Hosted VoIP vs.

voip data center  and Cons of VoIP Phone Systems You’ve made the decision to upgrade your company’s phone system to VoIP. But which type of VoIP system is right for you: hosted VoIP or VoIP PBX? Find out in Hosted VoIP vs. VoIP PBX: Which is Better? In this concise guide, you’ll learn what hosted VoIP is, what VoIP PBX is, the main differences between the two, the pros and cons of each, and which one is best for your company. Making the right decision on VoIP starts with selecting the right VoIP phone system. Read More
Data Leak versus Data Flood: Problems Addressed by Data Leakage and Data Breach Solutions
Data leakage and data breach are two disparate problems requiring different solutions. Data leakage prevention (DLP) monitors and prevents content from leaving

voip data center  Leak versus Data Flood: Problems Addressed by Data Leakage and Data Breach Solutions Data leakage and data breach are two disparate problems requiring different solutions. Data leakage prevention (DLP) monitors and prevents content from leaving a company via e-mail or Web applications. Database activity monitoring (DAM) is a data center technology that monitors how stored data is accessed. Learn why DAM complements DPL, and how you can benefit by making it part of your overall data security strategy. Read More
TCO Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center
Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30

voip data center  Analysis of a Traditional Data Center vs. a Scalable, Containerized Data Center Standardized, scalable, pre-assembled, and integrated data center facility power and cooling modules provide a total cost of ownership (TCO) savings of 30% compared with traditional, built-out data center power and cooling infrastructure. Avoiding overbuilt capacity and scaling the design over time contributes to a significant percentage of the overall savings. This white paper provides a quantitative TCO analysis of the Read More
Increasing Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management
Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in

voip data center  Sales and Reducing Costs across the Supply Chain-Focusing on Data Quality and Master Data Management Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in reality data has become—in some cases—just as valuable as inventory. The solution to most organizational data challenges today is to combine a strong data quality program with a master data management (MDM) program, helping businesses Read More
Demystifying Data Science as a Service (DaaS)
With advancements in technology, data science capability and competence is becoming a minimum entry requirement in areas which have not traditionally been

voip data center  Data Science as a Service (DaaS) With advancements in technology, data science capability and competence is becoming a minimum entry requirement in areas which have not traditionally been thought of as data-focused industries. As more companies perceive the significance of real-time data capture and analysis, data as a service will become the next big thing. India is now the third largest internet user after China and the U.S., and the Indian economy has been growing rapidly. Read this white Read More
The Value of Big Data
As the use of big data grows, the need for data management will also grow. Many organizations already struggle to manage existing data. Big data adds complexity

voip data center  Value of Big Data As the use of big data grows, the need for data management will also grow. Many organizations already struggle to manage existing data. Big data adds complexity, which will only increase the challenge. This white paper looks at what big data is, the value of big data, and new data management capabilities and processes, required to capture the promised long-term value. Read More
Guidelines for Specification of Data Center Power Density
Conventional methods for specifying data center density don’t provide the guidance to assure predictable power and cooling performance for the latest IT

voip data center  for Specification of Data Center Power Density Guidelines for Specification of Data Center Power Density If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. In today's always on, always available world where businesses can't stop and downtime is measured in dollars, American Power Conversion (APC) provides protection against some of the leading causes of downtime, data loss and hardware damage: power problems and temperature. Read More
Big Data Analytics: Profiling the Use of Analytical Platforms in User Organizations
While terabytes used to be synonymous with big data warehouses, now it’s petabytes, and the rate of growth in data volumes continues to escalate as

voip data center  Data Analytics: Profiling the Use of Analytical Platforms in User Organizations While terabytes used to be synonymous with big data warehouses, now it’s petabytes, and the rate of growth in data volumes continues to escalate as organizations seek to store and analyze greater levels of transaction details, as well as Web- and machine-generated data, to gain a better understanding of customer behavior and drivers. This report examines the rise of big data and the use of analytics to mine that data. Read More

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